78 New York Acura Service Centers

Tom Maxwell was always my service rep for many many - Ivy

Tom Maxwell was always my service rep for many many years. I have been leading with Acura of Westchester since 1997, and when Tom wasn’t there for a few years, I was very upset because nobody else treated me with respect and courteousness than him. I was so happy he’s back. He’s the best rep and knows the business and how to talk to and handle people in all situations. He knows what customer service means!

Nice staff - everyone is welcoming and accommodates your - RTMASSARO

Nice staff - everyone is welcoming and accommodates your needs - great service - comfortable waiting area - thumbs up

Very kind and helpful patient also very skilled and - Ryanfcostello

Very kind and helpful patient also very skilled and experienced. Everything came out perfect thank you!

Joseph, the Asst Service Mgr is awesome. - Nice ride

Joseph, the Asst Service Mgr is awesome. He tells you only what you need, does not upsell you for services you don't need and goes out of his way to help. The dealership had other service advisors who were awful and rude. Joseph is the real deal!

She was very nice clear knows her inf, helped - Sulmajann

She was very nice clear knows her inf, helped tremendously into making my decision I greatly appreciate her time and efforts in making sure i got what i wanted. She’s an amazing axes to Acura

I’m new to Acura and was very impressed by my experience... - Rob Hood

I’m new to Acura and was very impressed by my experience here! Sandy went above and beyond in the service department to accommodate my schedule, gave a loaner, quickly diagnosed my problem, fixed It and even cleaned the whole car! Highly recommend this dealership, I won’t be going anywhere else

Came in for scheduled oil change and tire rotation. - Beverlygmatthews1

Came in for scheduled oil change and tire rotation. As usual the staff was professional and courteous. The service was quick and thorough. I like that customers are provided recommendations for future maintenance. The excellently appointed and stocked waiting area is another plus.

Excellent service and work, they finally got to the root - yogezmmm

Excellent service and work, they finally got to the root of the problem and fix it with out over charging me. I would recommend taking your car to NorthEast Acura!

Matt Murray was extremely helpful in helping me getting - Taha Waseem

Matt Murray was extremely helpful in helping me getting my car fixed. I highly recommend this service center. Will be going back to Matt if any other issues arise.

Professional service and good inventory selection. - kkarnold80

Professional service and good inventory selection. Plan to get my next car from this dealership.

The service was okay. - Ramonrodriguez731

The service was okay. They did the work in a timely manner. The service was okay

I purchased a used vehicle from Accurate Auto and Truck - skatehispeed

I purchased a used vehicle from Accurate Auto and Truck Repair and was very impressed with their professional service and unique approach to the selling process. 1. This dealership totally believes in low pressure sales. They allow you to take your time looking at a vehicle without any high pressure sales pitch. In event you would like assistance they are right there ready to address any questions or concerns. I found this to be a relief because in the past, I would visit a dealership on a day they were closed (Sunday) in an effort to avoid the high pressure sales pitch. 2. For the first time ever (and I have owned a lot of cars), the dealer put the vehicle up on the lift and spent more than one hour going through everything with me. I couldn’t believe it especially in this day and age! This alone, set them apart from any other dealer from which I have purchased a vehicle. 3. After you purchase a vehicle, anything that may go wrong within a reasonable amount of time gets fixed at no charge. When you return for routine maintenance in the future or any type of repair, they are honest and straightforward from the get go and employ highly skilled mechanics. 4. They back their work with a guarantee and offer affordable auto repair. 5. As the saying goes, “If it sounds too good to be true...it probably is.” Well this is definitely NOT the case with this dealership. I sincerely they have the best sales and service in the Oneonta NY area bar none.

Excellent through service ! - D

Excellent through service ! Very friendly staff and very knowledgeable!! I would recommend their dealer service department for your Acura needs

Gotta let you guys know about Bilall over at Acura of... - Camy

Gotta let you guys know about Bilall over at Acura of Brooklyn. I popped in one day for routine mx and figured let me start window shopping as my lease was quickly coming to an end. Well by the time I was done or I should say Bilall was done with me......I knew some things about cars I never knew abs also had myself a new 2021 TLX. His customer service was top notch. He wasn’t pushy but more informative. He gave options and showed the pros and cons. He took care of all my paperwork, kept in constant communication until all was done. Bilall FOR THE WIN!!

Where do I start? - Danmaldon2

Where do I start? After a few years of business, I was highly disappointed in what transpired today regarding an issue with my ZDX. The staff member in service over the phone was rude and repeatedly cut me off when I was explaining my issue. As I was making my way to the dealership, I received a phone call from Joe M. (Manager) who right away was accusatory in his comments as to how the phone interaction went. What type of "manager" calls a customer without hearing their side of what happened? Well, Joe does. I then reached out to my sales representative, Javier R., and was told, via text, to take my car to Rallye Acura where I purchased it for the service. I was gravely disappointed in the actions taken by both Joe and Javier as we had a beyond amicable relationship previously. They may seem fair and honest in the beginning, but please believe that it is a scam and ploy to earn your business. Please see Danny Park (sales) and Keeyoung (service) at Ralle Acura for your acura needs, you will not be disappointed.

Friendly service clean provide complimentary car to drive - Aas

Friendly service clean provide complimentary car to drive while your are being serviced return calls

Excellent Service People - lt1207

For a little over six years I have been bringing my 2012 Acura TSX to Smithtown Acura for a variety of different services on my car. The service Department starting with Jeff the Service Manager and Leigh the Customer Support Representative have treated me the way any car owner should with respect and the facts regarding the car. usually one would think that a dealership beats you over the head with pricing. Jeff and Leigh give you various options with zero pressure of doing work on your car that you don't need.. I recently had a run in with a pothole that left my right front rim damaged along with the tire and fender. Jeff and Leigh explained to me what would be needed to get the car running again. I was told it was possible a new rim and tire to may be needed along with other body work. They both explained in detail the amount of the repairs may cost. They were both very upfront with me. I agreed to have the rim and tire sent out to be possibly repaired. Leigh who was very busy at the time working on other service requests was able to give me a beautiful 2019 Acura TLX loaner vehicle even when she only had two to give out the rest of the day. That was very much appreciated. The next day I received a call from Leigh that the rim could be repaired, the tire could be fixed and most of the body work would be done. This was refreshing to me. so Instead of a huge bill i had a very reasonable bill, In a day and age where i easily could of been told the rim was beyond repair and the tire was bad as well Jeff as usual did the right thing and saved me a lot of money. I appreciated that. Jeff and Leigh are valuable assets to Smithtown Acura and i look forward to using Smithtown Acura for the continued maintenance on my vehicle and hopefully the sales department in about another year. Thanks again. William Smith

I simply asked for pictures of the truck, ZERO response! - Mustang

I simply asked for pictures of the truck, ZERO response! Don't waste your time with them.

Unfortunately this is my second time using their... - morethenwords88

Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.

Alex is awesome & so knowledgeable! - Romaneye15

Alex is awesome & so knowledgeable! Took both cars here & 😃 with the service! . A+ Will be back again.

Jackson in Acura service is always willing to help. - susangnade123

Jackson in Acura service is always willing to help. He’s got a great attitude and works hard to give customers great service. Jorge also goes above and beyond for the customer and truly treats long time, faithful customers with great care!!