66 New Jersey Toyota Service Centers

Came in for an oil change, was taken right away and was - deerman11

Came in for an oil change, was taken right away and was completed quicly and also got a free card wash

First time visiting this dealership. - Aarroyave

First time visiting this dealership. I had a wonderful experience at Crestmonf Toyota. They were very friendly and professional. I highly recommend them!

Mr. Tavares went above and beyond when it came to getting - Jenkinsomar

Mr. Tavares went above and beyond when it came to getting the service my vehicle needed. He was very informative about the diagnosis and the action needed to rectify the issue that had my vehicle running below required specifications. Truly a remarkable service advisor. I know who to trust with my vehicle from now on. Thank you Toyota and Mr. Tavares.

Everyone treated me with respect and professionalism. - pkbergen3

Everyone treated me with respect and professionalism. It was a positive experience. I am enjoying my new car.

The service was excellent on Friday 1/10/25 for tires and - susan.jenks40

The service was excellent on Friday 1/10/25 for tires and alignment. Service advisor (Ryan Holloway) did a excellent job. . Recommended tires, confirmed inventory, at in-coming processed the service paperwork along with answering all questions. Worked the installation with technical advisor.and updated with process of service. Ryan always does a excellent job.

I completed a deal with Dayton Toyota. - Ihababadir78

I completed a deal with Dayton Toyota. They were cooperative, especially David kocis. He was a nice and professional guy who helped me complete the deal easily without any trouble. I hope that the sales staff are like David.

Great service today, took our 2021 Rav4 in for a wheel - jriveracg

Great service today, took our 2021 Rav4 in for a wheel sensor problem that was not created by this dealership. Another tire shop created the problem not DCH Freehold Toyota, but the service department helped with resolving this issue. These guys helped diagnose the problem, and gave advice on how to remedy the problem. All this was done and this service department did not charge us for it!!! These guys rock, and our Rav4 will be back for regular service. We purchased our RAV4 from this dealership used, and these guys have always been above super. Thanks for everything, we are more than happy with the sales team, and now the service team.

Tom liquori is the definition of amazing personable - Chrisbarbieri3

Tom liquori is the definition of amazing personable customer service. Thank you for making my service center appointment go perfectly, regardless of the missed electronic issues. You help me saved time and I appreciate your assistance. Thank you Tom, you are an asset to the dealership.

Did work on my car without my consent. - agrom1297

Did work on my car without my consent.. then held my car hostage until I paid.

I have no trouble getting a service appointment. - apdlawless

I have no trouble getting a service appointment. Your reminders keep us on track for service and any specific opportunities to do the ounce of prevention process rather than have a potential nightmare when traveling and need service somewhere on the road.

Customer service is friendly and professional. - ezackey1

Customer service is friendly and professional. They tell you exactly what your car needs without selling your extra services you don’t need. They are prompt

Great helpers at Dealership who strive to answer all - Mikeschmalz

Great helpers at Dealership who strive to answer all questions. Also answer all questions and explain everything.

I'm always pleased with the quality of service and the - JJFN70

I'm always pleased with the quality of service and the updates given to me by Kelsey Cimillo in respect to the servicing of my C-HR.

Very pleased with attention and service at this - Apolo6384

Very pleased with attention and service at this dealership thank you very much likely to recommend.

Service at gateway is always a pleasure. - Tobrzut071868teri

Service at gateway is always a pleasure. They are friendly and usually you are in and out quick

They always treated me well and have great communication. - ehl87

They always treated me well and have great communication. They diagnosed issues well and are always willing to explain.

I've always had good service at this dealership. - Joanneardissone

I've always had good service at this dealership. Their staff is professional and courteous, I've never had a problem.

This dealership is fantastic! - chefrad12

This dealership is fantastic! Everyone was so accommodating from the beginning to the end. I will return here every time.

NEW REVIEW WITH MORE DETAILS ABOUT THIS TERRIBLE - TerribleToyotaService

NEW REVIEW WITH MORE DETAILS ABOUT THIS TERRIBLE EXPERIENCE AT TOYOTA OF MORRISTOWN Service man Doug Muller is one you do not want to be dealing with at the service Department at Toyota of Morristown! If you get assigned to him, ask for someone else PLEASE! THE MAN IS RUDE, NOT WELL VERSED IN TOYOTA CARS, AND VERY UNPROFESSIONAL ! This person said the tech reproduced the problem we were having BUT CAN NOT FIND OUT WHAT WAS WRONG WITH THE CAR! THE MAN IS A TRAGEDY AND GOT VERY ANGRY AND ANIMATED WHEN I TOLD HIM WE WERE NOT PLEASED! HE WENT ON TO SAY AND I QUOTE..."THEN LEAVE YOUR CAR A FEW MORE xxxx DAYS AND WE WILL CHARGE YOU MORE!" WE LEFT AND I CALLED AN ASSOCIATE OF THE OWNER Johnathan Brauer TO COMPLAIN ABOUT THIS TOTALLY INCOMPETENT SERVICE PERSON THAT IN MY OPINION SHOULD HAVE BEEN FIRED ON THE SPOT FOR TREATING A CUSTOMER LIKE GARBAGE. PS I HAVE MY OWN AUDIO AND VIDEO THAT HE WAS UNAWARE OF THAT WAS RUNNING AS HE ACTED LIKE A FOOL THAT SHOWS THAT WHEN I GOT IN THE PASSENGER SIDE OF THE CAR WITH THE DRIVER'S SIDE WINDOW DOWN, HE POPPED HIS HEAD AND ARMS ON THE OPEN WINDOW SHOUTING AND SCREAMING AT ME. AT THAT POINT MY DRIVER AND I LEFT THIS USELESS UNPROFESSIONAL RUDE UNEDUCATED PERSON BEHIND AND LEFT!!!!!! To protect our identity our girl friend wrote this review....you may ask why? Look at the THREATS by the owner that replied to so many negative reviews about his dealership....he uses his legal team as threats in many of his replies. I am sure he is another one you do not want to deal with like his incompetent service person DOUG MULLER!!

When I arrived, I was told service would be about 1. - Knuf

When I arrived, I was told service would be about 1.5 hours. Three hours later, I'm still sitting here. Just be honest with me. Will go to a different dealer next time.

First time going to a dealership but thanks to Jailene - Lr182110

First time going to a dealership but thanks to Jailene who gave great service and was very informative, I was able to enjoy my time there.

An absolutely awful experience. After being quoted what... - j878

An absolutely awful experience. After being quoted what the repairs would cost and the amount of time it would take to complete them, they went 3 weeks and $1,000 over what was quoted. After I picked the car up it still wasn't fixed. They tried to force the wrong wiring in the repaired rear door causing the window not to work and the car unable to lock. The wheels were left not properly aligned causing the car to shake at speeds over 50mph. I ended up spending over another $1,000 at a place that actually knows what they are doing. While the car was there over 10 calls were left unreturned. You're better off taking your car literally any where else.

I was very pleased with my salesperson let me know... - horetagraham1967

I was very pleased with my salesperson let me know everything I need to know about the car and very nice person

Great people, horrible experience though. After... - JustAnotherBadExperience

Great people, horrible experience though. After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly. At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience. But it gets better.. After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.