tom kozak

I have been a long time customer of Dayton Toyota Sales and Service. I recently took my GR86 in for an oil change and tire rotation. During the service, the tech discovered the oil service place I went to and Service. I recently took my GR86 in for an oil change and tire rotation. During the service, the tech discovered the oil service place I went to previously stripped the drain plug threads in the oil pan. Not Dayton Toyota’s fault, and the repair is appropriately on me to pay. As this car has a Subaru engine, oil pan is complex and labor intensive to replace. They were so understanding and compassionate about my need to replace the oil pan at my own cost and my unexpected loss of access to a daily driving vehicle, they gave me a loaner car for as long as I needed it. Peter Spano, my service advisor, went above and beyond. He kept me informed, took pictures and wrote up details of damage for me to seek reimbursement from prior oil change facility who did the damage. Tom Kozak, the Service Manager, supported Peter in anything he asked for to help me. They are an amazing team and treated me with grace and dignity. Peter went on vacation before my car repair was finished. He completely transitioned all the details to another service advisor, Steve, who continued the excellent service and finished the process, delivered my car back to me fully functional, and even did some work on my Camry previously scheduled with Peter. Long story. I share details because I had a great service experience as I always have had in the past. Highly recommend Tom, Peter, and Steve at Dayton Toyota for your service needs. More

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Michael the manager told me pray for God I don't see you outside it was so pad and all what I asked him for is to fix the door. outside it was so pad and all what I asked him for is to fix the door. More

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Very disappointing experience with the service advisors. I will never go back again. I found out if a service is recommended by any specific service advisor, any other service advisor will not be interested I will never go back again. I found out if a service is recommended by any specific service advisor, any other service advisor will not be interested to complete that work because he's not going to get commission for that work. I went there 2-3 times on Saturdays to get the recommended job done but no other advisor was interested because the advisor who recommended the service was not available. I told a senior advisor clearly that I'll never come back to Dayton Toyota again because of their rude attitude. He didn't seem to care anyway. More

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Great Customer Service Tom takes the time to explain to the customer what needs to be done, the cost of the repairs and how long the work will take. During the repairs he k Tom takes the time to explain to the customer what needs to be done, the cost of the repairs and how long the work will take. During the repairs he keeps the customer informed on the progress of the repair work. I think that Tom provides great customer service and is an excellent representative of the Service Department at Dayton Toyota. More

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