87 New Jersey Chevrolet Service Centers

Never heard of any garage taking 42 hours to do a front... - HoneywellTruck

Never heard of any garage taking 42 hours to do a front end alignment and change a catalytic convertor. Never dealt with a shop that lies to the customer over and over. Best of all, getting my vehicle back with no gas left in it, low fuel light on. Thanks Kelle!

I own an Acura but Chevy saved me! - kobe2013

I needed a tire for my car due to a bubble on the side. I do a lot of highway miles so I needed the tire changed ASAP. I called several Acura dealers and several other tire locations and could not believe not one had the particular tire. I called Kevil and spoke to Carlo who told me he could have the tire by 3. When I arrived at 4 I spoke with Jeff. He knew about the car and squeezed me in to fix the tire. I was in and out in an hour. When it's time for another car I will surely visit this dealer.

Vehicle Lease - 69Fastback

We turned in our 2013 Escape for a 2016 Escape. Bill Barton was very knowledgeable about all the Ford products and was very efficient. He took the time to show all the details on our new vehicle before we drove it away. Bill is a real Ford guy. My family have been buying vehicles from this dealership for 20+ years and have always been happy with the results. The service department is also very good.

Front end work. - Big thinker

The car looks like brand new. Amazing job and couldn't be more pleased. I am always going to refer to this collision center. Amazing job once again.

Malouf Chevrolet knows best how to service and take care - leinoto777

Malouf Chevrolet knows best how to service and take care of my Chevy. They have a friendly staff and their service is top-notch.

Service dept. - robsud

Service dept. was great. Nigel's help was deeply appreciated. Will be seeing him again.

The worst! - Joel

The worst! Daniel Murphy was the service advisor the day I went. I told him probably the sway bar links were bad. Got very defensive and dry about it with his response saying well you don't know that it will take about 20/30 minutes to check that, then he hand me a document to sign and good thing I noticed a 107.50 charge to check the noise but he never told me, just said initial here and there.Very bad and unprofessional approach to the matter. I told him to forget it and left to another dealer that can reasonably and honestly can work better with their customers.

Predatory behavior by service department. - Balog

Predatory behavior by service department. My Daughter took my car in for an oil change and was charged double compared to the emailed bill that I've received. When calling the service department to resolve the issue they put me on hold for a long time, then transfer me to voice mail. They have charged over $180 for an oil change and tire rotation for a Chevy Cruze and sent me the bill for $93.08 which is what it should have been. They also didn't respond to texts. I will file an official complaint against them. Do not touch this dealer with a ten foot pole.

JOHN BROCK. - Junias louis of Dasource Enterprise

JOHN BROCK. I have to start this review off with the name of the service rep who took great care of me not just on one visit, MULTIPLE visits. His communication is ON POINT I couldn’t have asked for more. Sad to say i be getting ANNOYED with the amount of information he be laying out on me i just sit there like “fix my car bro I don’t care” when in reality i do because i should know what’s going on with what I’m driving lol. As for JOHN BROCK, amazing man. On point with everything even communicates with my third party warranty company FOR me and even with the new warranty rules they have in place they STILL worked with me to resolve the issue and its just amazing. I do not want to leave out GABRIELA in the service department i hope i am spelling her name properly because she’s also been very supportive even though mr.Brock has been tending to me. I can’t stress enough how much attention they put into the vehicle after i drop it off. I must explain After bringing my vehicle to places such as open road Chevrolet i almost lost hope for big service dealerships because the service over there in union was just trash. Made me almost sell my 2016 Corvette because there’s no way it should spend a week in the shop for an oil change! John Brock has it done in about an hour. That on top of any check engine issue done right on the estimated time and most of the time sooner. There’s many more and ill be leaving more reviews as i go on because this service department is a hidden freakin GEM. Also the receptionist at the front desk, i do not know her name but a very beautiful young lady, always respectful with blonde hair i wish i had her name to give proper recognition for she always gave me a warm welcome and exit. I never feel bad about paying for my invoice when its from her and for that i salute Paul Millie Chevrolet in west caldwell !!

From the very 1st day the customer service and quality of - mba6054

From the very 1st day the customer service and quality of work was impeccable. I would highly recommend this company to anyone who needs body work on their vehicle! GREAT JOB!!

horrible. - unsatisfied customer

Horrible place to buy a car. I was hoping they were a brand new business because none of them know what theyre doing. But apparently theyve been open for a few years. First they forgot to get copies of our licenses so we had to send them pictures, no big deal. On the way home from the dealership the traction control light came on the dash and it started shifting strange with the rpms jumping. Then the check engine light came on. All on the way home from the dealership. Not such a big deal, they told us to bring it back so they can fix it. We brought it back, they got the lights to go off, then a half hour after leaving the traction control light came on and it started shifting weird again. At this point the owner starts telling us that we have to call the bank and tell them the car is running good so he could get his money from them, we didnt wanna give the bank false information so we waited until it was running good to call them . The owner said it couldn't wait and we had to call them right away otherwise we would lose our down payment and have to bring The vehicle back, I called the bank and asked them if that was true, they said thats not true. They said they could wait until its fixed. The vehicle is under warranty but we didnt trust them to fix it at that point. So we brought it to a local garage and paid to get it fixed. They did it with no problem. Owner was supposed to reimburse us but that hasn't happened. Then we realize its past due for an oil change. Had to go pay for that as well. While getting the oil change at a local shop I asked to to look it over and let me know if they think it will pass an inspection. They found a coolant leak and an oil leak, then showed me the inside of the tires were worn down to the metal so theres no way it would pass. All laws say that vehicles have to be sold with good tires. We put 2,500 down and will be paying for it for the next 4 years, we trusted that it would be good enough to pass inspection. I asked the owner if he would get us good tires and he wanted to wait until the bank approved the loan. 3 days before our temporary plate expired they contacted us amd said the bank still needed more information. We gave them what they needed but didn't get a response until the day that our tag expired. Now its been a week since the bank approved the loan and the dealership still hasn't processed our registration or provided us with a license plate. The owner doesn't wanna talk about the tires, and we just got a letter from the bank saying they still didn't get proof of our licenses. After we gave them our licenses to copy in person, then sent them pictures of our licenses They still haven't sent it to the bank. Owner and employees are incompetent and disrespectful. We have bought enough vehicles in the past to know that something is seriously wrong with this place. As a father with 3 kids I truly wish I wouldve went somewhere else and I wouldn't want to see anyone go through this. The owner also told me this is just one deal for him and really doesnt matter to him anyway, he told me when its processed they won't be able to mail the license plate to me, ill have to drive 2 hours to go pick it up on bald tires. I'm really hoping he will replace the tires when we get there but he hasn't said that he will. He just avoids the question. I've literally never left a bad review on anything in my life but this is too much.

I have had 3 Scions serviced at this dealership and have... - btelesz58

I have had 3 Scions serviced at this dealership and have always found them to be pleasant and professional. My service advisor, Thurman Roberts has always been more than happy to go the extra mile to make my experience a good one. Service is always done right the first time and I always get a call letting me know when my car is ready ( if I am not waiting for it ). Overall I would recommend this dealership for any Toyota or Scion service. I have been to a few different dealerships but will always go back to Caldwell Toyota.

The whole experience was very good. Entire staff I dealt... - enright

The whole experience was very good. Entire staff I dealt with were courteous, helpful & friendly. I would certainly recommend this service center to anyone. great job!

Been buying cars and trucks here since my first car at... - DylanF

Been buying cars and trucks here since my first car at 16, and my father has bought 30+ vehicles from this dealership over his 50+ years of car ownership and I will never return. Recently came here to pick up two parts they carried in stock to do some work to my truck. Ended up having a major issue and not being able to get the rear hubs off of my dual rear wheel pick up truck so I came here to return the TWO parts and I’m being charged a 35% “handling fee” when they had to do 30 seconds worth of work to go get these parts off the shelf. F YOU SEACOAST. You’ve lost another 50 years of Frampton’s buying vehicles from you. SCREW YOU! I hope the 40 bucks you’re going to make on me returning two brand new sealed items was worth losing every sale the rest of my life that will never go to your dealership again. Absolutely despicable. Oh and they don’t even refund your credit card there, they take your name and address and allegedly will mail me a check sometime when they get to it. Worst parts experience I’ve ever had.