47 New Jersey Chrysler Dealers

Chris and his team did a great job, considering that - fdcssc

Chris and his team did a great job, considering that they have to work on stuff that fails from Mopar.

They were so professional and fast. - haluksahin01

They were so professional and fast. They finished the job within promised time. I was there less than 90 minutes

Liston to my needs mated a free offers made a decision an - Jeep

Liston to my needs mated a free offers made a decision an they walk me thru the purchased with eas

Brianna and the service team is absolutely the best there - Jersey

Brianna and the service team is absolutely the best there is! Keep up the outstanding work!

Polite, informative extremely helpful with all my - Fblake580

Polite, informative extremely helpful with all my questions have already and will recommend this dealership

Nicole was terrific -- intake was easy, service was quick - carey.pilato

Nicole was terrific -- intake was easy, service was quick and I was out the door very quickly for my service...will go again...

Our Sales Person Jessie was great she took her time with - Shannon.Munro

Our Sales Person Jessie was great she took her time with us answered all of our questions and was extremely patient. She did not follow so close behind we couldn't breathe but close enough that when we needed her she sprung into action. Buying a car is a big decision with many frustrations, but Jessie made it quick, easy and very comfortable.

First visit for electrical problem $800 (which I do - Terrie

First visit for electrical problem $800 (which I do understand the difficulty). They took out the tire pressure module said that may be the problem but hard to tell. The next day same issue. On the 2nd visit they had it for a week but needed an additional $800, I declined the additional work. Went to pick up the car they never re-installed the TPM module. Told me that it would give the next mechanic a starting point. I did not drive the car immediately due to the electrical issue. When I moved it a few days later I noticed the front bumper was falling off the car. I called service department multiple times over a week, left messages NO response. When I finally talked to the service manager he of course said it didn't happen at the dealership. I took a pic of my car they day it was dropped off, no damage. He did not want to see the damager. He told me my car really wasn't worth repairing and he can 'hook me up' with the sales department. I turned the claim into my insurance, $5000 worth of damage. And yes, I did get the electrical issue resolved for a fraction on the dealer cost. DO NOT USE THIS DEALER. Very unprofessional.

The service department never answers the phone and when - donnajac0427

The service department never answers the phone and when you leave messages nobody calls you back (in particular, Chad). They are also terrible at updating the car owner about the progress of your car repairs. Had to go back to speak with someone to find out status. Worst Service Center I've ever dealt with. Will never buy another vehicle from Sansone again. Bought premium extended warranty that they would not honor and then charged diagnostic fee of almost $200 for a windshield leak they first said was the back window, not the front and not covered and wanted almost $2K to "fix", which I declined since it was definitely not the back window. Then they put thru carwash and was told it wasn't leaking at all and charged me the fee. Avoid this place at all costs.

Easy fast and friendly buying experience. - melisayn79

Easy fast and friendly buying experience. The service department is knowledgable and fast. When scheduling an apt I didnt have to wait weeks and my car was serviced professionally. Thank you!

First of wanna say I’ve been going to this dealership two - Venishaegerton12

First of wanna say I’ve been going to this dealership two times now and the one sales men Carl Collins have made my experience so much faster and easy I would recommend him any day

I had a great experience with the sales team, however I - failte1977

I had a great experience with the sales team, however I am extremely disappointed with the finance team. I learned after signing my paperwork that I was charged for a warranty and gap insurance that I did not ask for and was not told was being added to the price of my car. I would not buy from this dealership again.

I recently purchased a new Wrangler. - XavierL

I recently purchased a new Wrangler. I couldn't be more pleased with the way my wife and I were treated by our sales person Eric Arnold. The manager Eric Maher also made our experience exceed our expectations. They were straight forward and didn't waste our time. I look forward to coming back when my lease is up next year.

Rude managers with no integrity. - BSen11

Rude managers with no integrity. Auto techs that are incompetent. This is a long review, I'm posting this so other people don't get burned by like me. These guys have zero integrity and cannot be trusted. I brought my car in for a suspension issue and a 4 wheel driver error code. I was told I needed some new air suspension parts, a new 4 wheel drive computer module, and they said i needed a new water pump. They quoted me $4200 and I decided to just get it done. Then I got a call a week later and they said they had to change other suspension parts and the new total was $7200! Apparently, when it comes to air suspensions, these guys will just start changing random parts hoping it fixes the problem. When the car was "finished". I picked it up to find the suspension height on was wheel was 2inches higher than the rest. I brought it back and they said, sorry they made a mistake. then after waiting 2 more hours the same wheel was 3/4" higher than the rest. and said that the best they could get it! The manager was rude and said its close enough! I gave up. Over the next month I noticed one of my rear suspension was dropping height over night. I called and told them and they were rude, defensive and said they would take a look but would charge me more for any repairs. I told them I was planning to sell the car and wanted to make sure it was fixed first. The manager said "If you're selling it, let the new buyer worry about it". I'm not a xxxxxxx, so i didn't do that. I decided not to go back there obviously. Turns out they missed the real problem I diagnosed later myself. The rear right air bladder had a small leak that was causing the air suspension pump to work extra hard and burn out, They never changed the rear bladder, , instead they changed the front left air/shock assembly, that was the extra $2800; the air pump and the air manifold. for an other $2200 I ended up changing the rear bladder myself, it cost me $250 for the part. And I purchased an aftermarket OBD tool for $100 to adjust the suspension height. After the repairs I made, the suspension is working perfectly and the air shocks are all even and level. In summary, I fixed myself what their auto techs could not. I'm also wondering if my 4 wheel drive module and water pump were never damaged either. Ill never know for sure. I recommend no one gets their cars serviced here ever.

My salesman Mr. - Wolfmanhd421

My salesman Mr. Scott was a great guy explained everything courteous couldn’t ask for a better guy to sell a car to me deal one fast easy good job111201

Their service department is very shady. I didn't buy my... - Steve123

Their service department is very shady. I didn't buy my car at this dealership but moved here and needed a couple recalls done. I called and made an appt for 3 days later. I asked if they needed to order my parts and they said they have them. I asked if they're sure they had all the parts so I don't do all of this in vane and he reassured me they did.<br><br>I dropped my car off and also requested they put my drivers side head light in. I bought a new one from another place and just wanted to pay them to take the original out and my new one in. Midas had quoted me a price of $40 to do it. But, since my car was going to be there all day, and I'd be w/o a car all that time, I figured I'd kill 2 birds w/ one stone. <br><br>I called later in the day to check the status. A woman told me that they didn't have the parts for the recall that involved putting my side door panel molding garnish back on my door. My side panel constantly falls off and that's why there's a recall b/c they're faulty. They were missing a couple clips in their kit and said they'll have to order them and I'd get them in a week.<br><br>I then found out that they charged me $90 to put a head light in. I couldn't believe the price and why it took them an hour to put it in. I got some lame excuse. Basically, their machanics are either inept or they're crooks. The WHOLE reason I even had them put the headlight in was b/c I had it there ALL DAY to take care of the recall......THAT THEY NEVER EVEN DID.<br><br>When I told them about the guy assuring me that he had the parts....they gave me some whacko excuses. What a waste of my time and money. After them taking so long to get the parts, I told them to never mind about calling me b/c I got it done already at a competent Chrysler dealership. She then said, okay, we'll cancel the order then. So, they're not even interested in getting this part (that they don't have) for future use of another customer that's in there for that same recall. That poor person will go through the same thing I went through...w/ all of that inconvenience......and they don't care at all.<br><br>I was supposed to get a survey but I never did b/c they knew I wouldn't give them a good one. That place is absolutely horrible and if you're reading this and thinking about using this dealership to buy your new car...........DON'T. Their service department is a good indication of how they opperate and how they treat their coustomers. Go to a good dealership that's not related to them so that you don't get taken by the sales person and don't have horrible service when you come into problems w/ your car and have to bring it back in...wheather it be for recalls, things under warrantee, or things not under warrantee.