18 New Jersey Audi Dealers

I have worked with the dealership for many years. - TANGOJACK2

I have worked with the dealership for many years. Christina has always been GREAT-very attentive and always keeps me informed. The service dept. is very good.

Howard is great . - Angelo

Howard is great . This is my third Audi I purchased from him. He’s a great guy and very professional.

Service advisors (such as William Hausmann) are - rfedorov111

Service advisors (such as William Hausmann) are frequently highlighted for being highly professional, courteous, and communicative.

Purchased my second Audi Q3 and had an exceptional - Laura

Purchased my second Audi Q3 and had an exceptional experience with Angelo. Honest, knowledgeable, and a true professional!

Our sales person heather was amazing It was great to - Scohen3n

Our sales person heather was amazing It was great to work with her very explanatory made us feel good

Micheal Condosta assisted me with buying my 1st Audi. - jkowal125

Micheal Condosta assisted me with buying my 1st Audi. He was very patient and knowledgeable. Helpful in every way. Made the transaction easy.

Audi of Eatontown has been my go to for years. - S3owner

Audi of Eatontown has been my go to for years. Dan Ebberup is a very knowledgeable salesman and I look forward to seeing him on my return trips to their great service department

What started out as a great experience has turned into an - skits2112

What started out as a great experience has turned into an unfortunate series of disappointing exchanges with a service staff and management that are largely unresponsive and surprisingly poorly trained. My issue all stems from an April 1st, 2026 service visit for my 2021 A4 having dropped the vehicle off to be looked at for a malfunctioning alarm. The service advisor, Tom Pillon, did a pretty poor job of communicating expectations with me such that the car sat for 48 hours with no action until I began calling multiple times. It was after I showed up in person that he offered that there would be no way for him to service my vehicle for another week. Had I not presented myself in person, I'm sure the car would have continued to be parked with no service and barely (if any) communication. He did make sure to charge me for a diagnostic, however, though he could not articulate to me what the issue actually was. As a result, I decided to cancel my service contract on April 24, 2026 as I realized that their service department is likely not the best place to service my Audi. I'm fortunate to also own a 911 and a BMW F30 which are both are regularly serviced at authorized independent service centers. I hoped the Benzel Busch name would represent the high quality care and service I expect but I was sorely disappointed. The crux of my issue, however, has turned out to be less about the haphazard service and more about the slow and painful process of cancelling the service contract. After finally having had the contract cancelled with a processing date of May 13, 2026, the contract residual amount totaling $1,716.13 remains unpaid despite having sent 2 registered letters that were ignored. Surprisingly, I've messaged with the Edwin Mercedes, General Manager, who returned one message on July 1, 2026 with a promise to have a staff member follow up on payment. Subsequently, as of July 24, 2026, he has not responded to requests for follow ups nor has had any member of his staff actually reach out to me. Next steps will be to leave negative reviews where appropriate and file complaints with the BBB, Department of Commerce, and the New Jersey State Attorney General's Office. It seems like a ridiculous turn of events for something as trivial as a single service visit but, on principle, if a customer is due a service that cannot be performed when requested, then the corporation should clearly articulate the timeline and accommodation for the customer. Moreover, if an amount is due in refund to a customer, said amount should be paid as expected and within a reasonable amount of time. Failure to do so is fraudulent.

We purchased a used vehicle from this dealership with the - Laurie K.

We purchased a used vehicle from this dealership with the clear understanding that certain repairs would be completed as part of the sale. Those repairs were promised before we signed and paid. Now that the vehicle is in our possession, the dealership has stopped responding to our calls and messages entirely. No follow-up, no explanation, and no accountability. This has been extremely frustrating and disappointing. If you are considering buying here, be cautious about any promises made verbally. Once the sale was complete, customer service completely disappeared.

One of the easiest car-buying experiences I’ve ever had! - Reo Gutierrez

One of the easiest car-buying experiences I’ve ever had! Imani Murray was an outstanding salesperson, and I highly recommend asking for him when you visit Jack Daniels Audi of Paramus. I give him two thumbs up — he's very honest, professional, and provided excellent customer service throughout the entire process. Whether I called, texted, or emailed, Imani responded almost instantly every time. That level of communication made everything smooth and stress-free. The Finance Manager, Mantas, was also a pleasure to work with. He was straightforward, didn’t pressure me into any additional financing options, and made the paperwork part of the process very easy. People like Mantas and Imani truly represent what great customer service should look like at a dealership. I would absolutely return to work with them again and wouldn’t hesitate to buy another vehicle from this team.

Buyer beware! - Raygun007

Buyer beware! These guys are hustlers... purchased a car and brought it in a month later for an add on. Well it was at their shop they damaged the car and did not fix the damages... Do yourself a favor and skip these criminals!

David was AMAZING! - karafjeril

David was AMAZING! He was very professional, hospitable, attentive, not overbearing, pushy, but the perfect salesman. Because of his commitment to seeing that I receive the best deal, I walked away with a brand new vehicle of my choice. I highly recommend David for your next vehicle purchase. He represented Atlantic Chrysler well. Thank you, David!

Truly Impressed !!! - Joanne

From the moment I walked in , the customer service I received was great. I was greeted by a young man named Carlos Valdovinos. He was both professional & knowledgeable beyond his years. I was truly impressed with the fact that he knew everything about the vehicle & it was obvious he loves his job. He was also extremely timely in addressing all calls & texts. Patrick Wildridge, also assisted in making the entire process from start to finish was a pleasant one. He was vey personable but more importantly, fair when helping to solidify the deal. After finishing up the paperwork with Annie I knew they all work as a team. She too was great & had positive things to say about the dealership !

i recently had my Audi a6 serviced at Audi Mendham. - collins

i recently had my Audi a6 serviced at Audi Mendham. They delivered my car back to me with broken off handle for my center console. I called immediately and left a message including video and pictures. Later in the day i was told that they would look into this and contact me the next day. One week later and I'm still waiting. I attempting contacting the 'service manager' early yesterday and left a message...STILL WAITING!

Jared was terrific! - LC

Jared was terrific! This was easily one of the best and easiest trade in and purchase experiences we've ever had. Jared went over the car with us and got us in and out quickly. Would definitely recommend

Wow audi of Bridgewater is the best. - Joeytrader1226

Wow audi of Bridgewater is the best. I can't say enough I had an amazing experience from start to finish . The manager Keith and my sales rep Ed went out of there way to make me a very happy customer. I will recommend audi of Bridgewater to everybody. If you need a new audi go see them and make sure to ask for Ed and Keith. Thanks again my wife loves the car

Service department worst of the worst Went to the - willrod

Service department worst of the worst Went to the dealership over ten times, my vehicle was in the shop for 52 days within a 3 month period since dashboard cluster kept indicating remote key not detected. It’s safe to say they didn’t have a clue what they were doing, and when they finally fixed it, on the drive home I realized the sunroof only retracts a quarter of a way and the sunshade 3 quarter of the way. I spoke to Marc Scalera (service advisor) and he told me it’s just a setting they have to reprogram - “a quick fix” - and to bring the vehicle in a week because they’re busy. Came back a week later and after waiting a couple of hours, Marc says they cannot reprogram it, a mechanism broke, and they need to disassemble the sunroof and need the vehicle for 3 or 4 days, and the next loaner available in 2 weeks. Two weeks later I receive a phone call to reschedule the appointment for another week because they don’t have enough technicians. A week later, when I returned Marc told me they don’t have any loaner available and they only have one technician working. If that was the case, they should have plenty of loaners available and it’s very blatant they’re giving me the runaround. When I asked Marc why he didn’t notify me, he responded “I didn’t know you were coming” - so much for service advisor. This happened under their supervision and negligence on their part - they showed no remorse. It is apparent they don’t intend to fix the sunroof because is to complicated for them. The first day I took the vehicle to rectify the issue with remote key not detected, Marc Scalera called me and told me that they picked up an error code on my MMI and for them to fix it is going to cost $1,000, but today is my lucky day and they will do it for $750. I told Marc first of all I didn’t bring the vehicle there for that and second of all there nothing wrong with my MMI, he told me that it has the potential of going bad. Think about that - would you pay $750 because “it has the potential of going bad?” That’s your definition of a SNAKE OIL SERVICE ADVISOR. For the record three months later the MMI is still working for the simple reason there is nothing wrong with it and it’s working like a charm. I challenge Jim Desimone (General Manager) and Brooke Canty (owner) to call me so I can elaborate. Audi of Newton continues to say how much they value their customers - well guess what? I’m the customer - show me, walk the walk. I will update this review in the future.