I am sharing this experience to ensure other buyers know - emmycutting
I am sharing this experience to ensure other buyers know their rights when dealing with Dolan Toyota. I had a clear, written email agreement for an Out-The-Door (OTD) price of $48,530 on a 2026 Toyota Crown (Deal #113651).
However, upon arrival, the 'pencil' math changed drastically. Tyler (Manager) and Hector (Sales) presented a worksheet totaling over $59,000. They attempted to pack the deal with $11,803 in undisclosed 'Pro Packs' and fees, a blatant attempt to claw back the discount I had already negotiated. This is a classic bait-and-switch tactic and a violation of NRS 598.
I refused to be bullied into an extra $11k in junk fees. I informed the management that I would be filing formal complaints with the Nevada DMV Compliance Enforcement Division. Only when faced with the threat of a state investigation did the GM, Casey Yukon, step in to honor the original price.
While I eventually purchased the vehicle at the agreed-upon price, no consumer should have to threaten a dealership's license just to get them to stand by their word. If you shop here, bring your paperwork, know the Nevada deceptive trade practice laws, and do not back down. Better yet, save yourself the stress and go to Jim Bagan instead.
Toyota Brand Engagement (Ref #260125000002).
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