I’ve been a loyal customer of this Honda dealership for - Val
I’ve been a loyal customer of this Honda dealership for many years, and I’ve always appreciated the personal service I’ve received — especially from Deven, who consistently goes above and beyond. Unfortunately, my most recent visit was a very mixed experience.
When I called to schedule my annual maintenance, the new AI phone system made things extremely difficult. It misunderstood my situation, told me I needed someone to pick me up, and ultimately left me without an appointment. An hour later, Deven personally called and made sure I could still come in, which I truly appreciated.
After paying nearly a thousand dollars for the service, I discovered a noise coming from under the car the very next day. It took multiple calls to get past the AI system again, which was frustrating. I brought the car back twice before the issue was finally found — a broken spark plug that had been installed during the service. Deven handled the situation professionally, provided a loaner, and made sure the repair was completed.
I’m grateful for the people who still provide real customer care, but the AI phone system and the initial service mistake were disappointing. I hope the dealership reconsiders the phone system and focuses on quality control, because customers like me value the human touch and reliable
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