Horrible, I set up an appointment due to having a long - slee050409
Horrible, I set up an appointment due to having a long drive. I get there only to be sat in a cubicle for hours. No assistance in selecting a vehicle in my price range. Sit there watching multiple people walk in and get immediate service. Most of them being assisted by the agent who I had communicated with and felt good about the appointment we scheduled, until the day of. Exactly 4 hours and 34 minutes after I filled out all required documents and provided the items needed on my part I was assigned to another salesman. This guy was the poster child of the underside of used car salesman. He was so robotic and scripted it just didn't resonate well. He finally brought up a vehicle for me to test drive. It was a little on the high side of my price range but it seemed to be a solid vehicle. So I decided to go with it. I was told "that's not a vehicle we are able to work a deal with you on." For multiple vehicles that were listed for anywhere from a few hundred to $5,000 less than the listed price on the vehicle I was essentially pushed into buying, not too upset so far given it has been a decent vehicle so far. So, the finance department started working up the contract. First a female came and introduced herself and said she would be done with the documents shortly. To no surprise of mine another "closer" Approached me over an hour and a half later. He tells me he is now working on my paperwork. He invites me into his office and excitedly pushes a stack of papers at me which was nearly 75% over the original mark I had set for the prior agents and it was a hard line. The down payment was 3 times greater than originally discussed, monthly payments were nearly doubled what was originally discussed, and the rest of the proposal was on par with the inflated deal. I told them to shred it all and I stood up to leave. Of course they went into damage control. 10 minutes later, not hours like the first deal, the exact deal I expected and demanded was presented to me. I signed and was handed a set of keys and a stack of papers. No one assisted me from that point on the next step so I took the temp tags which they handed me but later accused me of "stealing from the desk of the salesman who helped finish the deal and started affixing them to the vehicle so I could leave. The sales team ran out and started yapping about me putting the tags on instead of waiting. I informed them I had a job interview that I had to get to and no one offered to help me. They put the tags on and I left the lot, finally, after more than 10 hours of being there. 2 hours is all the time anyone actually provided any assistance. It was the worst vehicle purchasing experience I've ever had. They were terrible all the way around.
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