19 Missouri Mercury Dealers

I took all 3 cars to have oil changed and updated done - MIKEK101

I took all 3 cars to have oil changed and updated done last week. All work was done in a professional manner and very friendly atmosphere !!!

James River Ford is the best, the accommodating staff - leighcrisbatucan

James River Ford is the best, the accommodating staff James find ways for me to achieve my requirement for i can purchase my dream car. Thank you James River Ford. Happy and satisfied customer here.

Looking for a Maverick pickup and they have very - JimD

Looking for a Maverick pickup and they have very accommodating even though They are not available

Mark was great getting us what we needed. - Hlucas5

Mark was great getting us what we needed. The finance department was fabulous, they got our paperwork together and signatures very quickly.

We had the very best experience buying a Ford Expedition - thamom

We had the very best experience buying a Ford Expedition from this dealership! There was no high pressure, no hidden fees, just very patient with us when we were trying to decide between a 2024 and a brand new 2023. We highly recommend the staff! We really like our vehicle and would certainly buy from them again. Thanks for a great experience after a horrible experience in Jackson, TN!

Great guys and easy to deal with - Girl who knows what she wants!

This was no pressure experience. I knew what I wanted, asked them the history on it and they told me everything I needed to know and when down to purcahse the car with not one issue. Couldn't have been easier!

I have taken my truck to West Plains Morlan Shell Ford - Lisamcgowne

I have taken my truck to West Plains Morlan Shell Ford for the last year on three different occasions for a supposed failed vacuum pump that thank goodness was covered by my extended warranty in the beginning. Fast forward to now on my FOURTH visit for the same failed vacuum pump and a different tech happens to walk by and says that doesn’t look like a vacuum pump, it looks like a valve cover. So this whole time it’s been a valve cover and not the pump. (By their own admission.) But now my extended warranty is out and Morlan Shell Ford says , nope, it’s not our problem we aren’t going to cover this even though they admit they drop the ball.

The BEST Dealership Around - PaulaP

The Service Dept at Bud Shell always makes me feel like I'm their only customer. I get my Fusion serviced here & they really take care of my car. Every time I'm there, they wash my car. That really means a lot to me.

Matt was very helpful and answered all questions we - Morris

Matt was very helpful and answered all questions we had. Also explained everything in quite detail

If I could give them a negative star review I would. Do... - Angeline Slayton

If I could give them a negative star review I would. Do not take your car to this dealership. My Ford Fiesta broke down and I took it to our local mechanic to look at it. He identified the transmission as the issue and told me to take it to Ford because my car is not anywhere old enough or high enough mileage to have this issue. I brought it in and told them exactly what he told me including the transmission oil being black. Swafford said it was a warranty issue and "fixed" it. Last week I left work to go to my car and it would not accelerate or reverse. Transmission again. I had it towed back to them. They are claiming they never touched the transmission fluid even though they replaced parts and serviced it. My transmission is now completely burnt up and my car is undrivable. They are telling me I have to pay them 7000 to replace a transmission they screwed up on a 5 year old car That is under 100,000 miles and has been regularly serviced.