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Chuck Anderson Ford

Excelsior Springs, MO

Overview
Employees
Reviews
Vehicles
4.6
1,502 Reviews
Chuck Anderson Ford was founded in 1974, when Chuck and his family purchased the dealership and moved to Excelsior Springs. The dealership has continually grown and expanded to meet the needs of a growing community while maintaining its friendly, family-owned customer service values. Over the years, many long-term relationships have developed with our customers, who we consider friends. Our clients have high expectations for the cars they drive, and equally high expectations about the dealership professionals who serve them. Ford vehicles are widely recognized to be among the best in quality, reliability, and value. Ford dealers are well known for their award-winning commitment to customer satisfaction in both sales and service. Chuck Anderson Ford has proven to be amongst Ford's best in customer satisfaction by being recipients of the President's Award of Excellence. We invite you to visit our dealership, and experience the pride every one of our employees takes in the vehicles we represent and the service we provide our customers. Built on Integrity. Backed by Family.
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1910 West Jesse James Road

Excelsior Springs, MO

64024

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Showing 1,502 reviews

June 06, 2026

Got in for an overdue oil change this week. I appreciate Justice for his honesty, integrity and taking good care of customers. No where else I would take my car. Thanks Justice! More

by Blynn1238
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justice Barger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2026

Questionable financing practices and document handling raised serious concerns during my experience with this office. Auto Fraud concerns with this dealership. More

by Kelly97teresa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nick Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Gardner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Anderson
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May 16, 2026 -

Chuck Anderson Ford responded

Hi Teresa, after your numerous Google reviews, complaints to the Attorney General, the Better Business Bureau, etc etc etc. Your complaints/concerns/etc are unfounded and untruthful. We have provided documentation to every involved party for their review, months ago. At this point the continued harassment is libel and will be pursued. Please have your Bronco Sport removed from our lot by the end of May, or we will have it removed at your expense.

May 16, 2026 -

Kelly97teresa responded

I disagree with your characterization of my complaints as “untruthful” or “harassment.” My concerns have been based on documents and events surrounding the purchase transaction, including signatures and timing discrepancies that I have consistently disputed from the beginning. This is also my first Google review regarding this matter. I have exercised my right to file complaints with appropriate agencies and share my experience publicly. Nothing I have stated has been intentionally false or malicious. The public needs to be fully aware and that I have the right to do.

May 16, 2026 -

Chuck Anderson Ford responded

Alright. You have until 6pm CST on May 29th to remove your vehicle from our property, at that time it will be impounded. If it comes to that, we will notify you via certified mail where it is being stored.

May 16, 2026 -

Kelly97teresa responded

Please note that I was unable to locate Chuck Anderson Ford listed with the Better Business Bureau, which raises additional concerns for the public & myself as a consumer. What I also find concerning is that the vehicle has reportedly been sitting on your lot for approximately three months, yet only after I publicly shared my experience am I now being threatened with removal expenses. That timing raises serious questions for me. Nothing I have stated has been intentionally false or malicious. Regarding the vehicle, please provide written confirmation of the legal basis for demanding removal, including whether the vehicle is currently considered abandoned, repossessed, or otherwise restricted from retrieval. I request that all future communication remain in writing or through public responses so there is full transparency regarding this matter.

May 16, 2026 -

Chuck Anderson Ford responded

If present on property at May 29th at 6:00pm CST, we will assume it as abandoned property and have it removed at the owner's expense. At that point we will notify you via certified mail the location and contact information for where its being stored. The vehicle is available for you to pickup at your convenience Monday through Friday, 8am to 6pm. This is the final communication until the certified letter after it has been removed from our property.

May 16, 2026 -

Kelly97teresa responded

This situation could have been handled professionally and appropriately from the beginning. I also made numerous attempts to have the errors and misrepresentations corrected before matters ever became public. It also reflects poorly on the professionalism of this situation that the vehicle remained on your lot for almost 4 months without issue, yet only after I made a public complaint am I now being threatened with removal and impoundment expenses. Thank you for showing the public how these situations are being handled. At this point, my intention is to continue making my experience public so consumers are aware of my concerns regarding this transaction and how this matter was handled. This situation could have been resolved privately and professionally; I tried! however, that did not occur. I pray that nobody else has to go through an experience like this, especially when there have already been so many concerns raised by others. Any member of the public or community who would like to join myself and others in sharing their experience is welcome to reach out to me personally, as I intend to continue publicly sharing my experience along with others who have dealt with similar situations. Sorry, Nick Anderson, that you once again could not make this situation right despite having the opportunity to address and correct the concerns that were raised. Your statement that this will be your “final communication” is also noted.

May 06, 2026

I recently ordered and purchased a custom Ford F-350 through Chuck Anderson Ford, and I couldn’t be more impressed with how everything turned out. From the very beginning, the team made the entire proce More

by Caleb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Anderson
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May 08, 2026 -

Chuck Anderson Ford responded

Thanks for the great feedback Caleb! Not to mention, SWEET TRUCK! We're so happy we were able to work with you on this. Thanks for the business and we look forward to serving you again in the future!

April 16, 2026

Justin was very helpful and professional. His friendly demeanor greatly enhanced our experience. We appreciated him reaching out promptly regarding our trade in, and finding a fantastic deal More

by Tyler Neufeld
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Leardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2026 -

Chuck Anderson Ford responded

Tyler, thanks for the great feedback on your recent purchase! We appreciate your business and look forward to serving you again in the future!

March 07, 2026

I am attempting to remove a negative review that I put in. We had some issues but in the end, they stepped up and made it right. More

by Matthew Peterson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keshawn Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Anderson
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Mar 07, 2026 -

Chuck Anderson Ford responded

We're really sorry for the miscommunication, thank you for letting us make it right! We hope your daughter loves her Escape! Congratulations!

March 06, 2026

Good selection , prices arevery competitive - Keshawn is not average sales person , he's very personable & LISTENED to what I was looking for bringing me straight to the car I wanted. There was some miscomm More

by 4MYGIRLSANYTHING
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keshawn Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Anderson
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Mar 07, 2026 -

Chuck Anderson Ford responded

We're so terribly sorry for the miscommunication. Happy that it worked out, thanks for bearing with us! We hope your daughter loves the Escape!

January 31, 2026

I really enjoyed chuck anderson ford dealership. Keshawn turner really made the process easy. Helped me get the car I wanted More

by Wyatt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keshawn Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2026 -

Chuck Anderson Ford responded

Thanks for the great feedback Wyatt!

January 29, 2026

After I purchased an extended warranty, being 81 years old I didn’t want it. I asked for it to be cancelled, but it hasn’t been removed from my loan. More

by Ralphbrand9
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Gardner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keshawn Turner
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2026 -

Chuck Anderson Ford responded

Hi Mr. Brand! We'll send you an email to get this wrapped up, I'm not showing that the cancellation paperwork was ever filled out.

January 28, 2026

Keshawn is very personable and made my purchase very enjoyable. He answered all my questions and if he did not know the answer we would find the answer. More

by GLH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Baird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keshawn Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2026 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent purchase with us! We appreciate your business and look forward to serving you in the future!

January 16, 2026

The entire purchase process went smoothly. Our salesman Keshawn Turner was very polite, and took great care to answer all questions and concerns. We had the opportunity to meet and visit with More

by Roadman78
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keshawn Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2026 -

Chuck Anderson Ford responded

Thanks for the kind words about your recent experience at our dealership! We hope you love your new-to-you vehicle! If you have any questions, please don't hesitate to reach out!

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