As a recent customer of Boyte Honda (having purchased a - operacarroll
As a recent customer of Boyte Honda (having purchased a 2023 CRV last year), I feel that I should be entitled to some expectations in service from your company. Upon buying our car, we subsequently were introduced to the warranty office for an excruciatingly hard-sell for insurance covering computerization of the vehicle. Recently, when the dashboard alerted us to maintenance needed, I had no way of knowing what kind of maintenance was required. Subsequently, I was notified that message was for an oil-change. I was surprised to be charged for that service, probably because I assumed our recent purchase covered it. When I learned that was not the case, I went to the warranty office again to learn the bad news. Everyone that I communicated with was extremely professional and thoughtful. But here is where the real problem began. I went to the front desk to ask for a “boss” to answer questions I had about my coverage. I have never been so embarrassingly treated by the woman at that desk. She badgered me about what my problem was to find the appropriate member to complain. I explained that I wasn’t even sure what my complaint was, so I just needed a boss to find the right person to ask. She then announced publicly that there was a complaining customer at the front. Slamming things on her desk, ignoring me even when I was asking questions, and nasty leers were inexcusable. Your professional workplace does not need such a brittle, shrill, thoughtless person as the first face your potential customers see when entering your business. Ms. Cathie Williams is a disgrace. I will make every effort to review her—and your engagement of her—publicly on feedback venues. Since this incident, I have actually heard from others who have had the same experience with her at your business. Nuff said…
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