Two weeks ago I submitted a feedback form to Gray-Daniels - Michael Meadows
Two weeks ago I submitted a feedback form to Gray-Daniels Chevrolet on their website. They have yet to respond. Rather than re-type it all, I'm just going to copy and paste here my comments to them:
I am writing to inform someone of some of the problems we have had with your dealership. My wife purchased a Yukon Denali from your dealership about a year ago. At the time, we were told the vehicle only had one key. I raised a question about being sent home with a "new to us" vehicle and only one key. We were told to file a lost key claim under the extended warranty and have it replaced that way. Seems a bit ridiculous, but that's what we did. Upon receiving the vehicle, it had not be cleaned and detailed. We had to bring it back another day for that. Then the alternator went out. We had an appointment to have that looked at and worked on, and dropped the vehicle off early one morning. At the end of the day, it had not even been looked at. What is the purpose of an appointment then?
Which bring me to today, the final straw. A while back, GMC issued a recall on all of the engine models that this vehicle has. Initially, it was just a recall and GMC stated there was not a solution yet. A while later, we get a letter in the mail stating the remedy is an engine inspection, and to call our dealership to set up an appointment. Upon inspection, if there is no current engine damage, the vehicle will have an oil filter replacement and a new oil cap with a newly required oil grade to be put into the engine.
We dropped the vehicle off a little before the appointment time (8:30am) this morning. Within 10 minutes, the service department called my wife and told her it could be picked up, because there was no remedy for this recall. When she told him that there was a letter stating what the remedy was, he pushed back, saying that a recall remedy had not been issued, and that GMC had only issued a general recall notice. I'm reading the remedy letter as I type this. So after me changing which work office I was going to be at today in order to facilitate drop off and pick up of her vehicle at Gray-Daniels (and us dealing with a fussy 2 yr old and a 2 month old who were along for the ride), we go back to the dealership and then she was told that "the parts required for the remedy are not in stock". First off, we were initially told there was no remedy. Now we are told the parts aren't in stock. How do you know which parts are needed if there has been no remedy issued? So has there been no remedy issued, or are the parts not in stock? Further, why was she allowed to make an appointment for this recall inspection if you are unable to do anything about it?
I know a remedy has been issued; I'm reading the letter. So we were first lied to, then fed a xx story about parts not being in stock. Understood I don't know all the ins and outs, but according to the letter, it sounds like the only parts needed are an oil filter and an oil cap. So Gray-Daniels Chevrolet doesn't have these two common items in stock? Pitiful if so. Worse if this is just another lie.
Needless to say, you have gotten the last business you will ever receive from us. It's been just one problem after another. I was hoping to send this to a general manager or service department manager. You have no email listed for anyone there. Granted, I could call, but this way I can remember all the points I wanted to bring up, and not forget them in the middle of a call. If anyone wants to call me back, I'd be happy to talk about it.
Thank you for your attention.
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