Very Disappointed - JayRol
I'm very disappointed with this dealership and their service department. Other Fox dealerships have always treated me great. This one, not so much. My traction control/ABS quit working on my A3 so I brought it in. They diagnosed it as a bad ABS Module and told me it would be approximately $1400 to fix it. $900 for the part and $500 (a couple hours to install and a couple hours for reprogramming) for labor. Its an old car and I'm cheap so I asked if they'd be offended if I just bought a part and had my a guy (a friend who works for a competitor and does some work on the side) install it. I'd still pay them to program it. They agreed, with the stipulation that there would be no warranty for the install and they couldn't guarantee that it would program if they didn't install the part. I searched the internet for a part and found a couple of good deals. I forwarded my finds to the service guy at GR Audi and he told me I had the wrong part. He then gave me the part number I should be looking for, so I restarted my search. I found a part at a dealer in Pennsylvania. That dealer shipped it to this dealer and I bought it from GR Audi (it ended up "only" costing a little over $800, instead of $900). I brought the car and part my friend and he installed it. When I gave the part to him, he took a look and told me I had the wrong part. I had a pump instead of a module. Apparently the ABS system is an assembly that consists of a few parts. A pump, a module, some sensors and a bracket. I double checked with GR Audi and they told me they were sure I had the right part since I had bought the part number they told me to buy and since they sold it to me. My guy installed it and I brought the car back to GR Audi for programming. I got a call a few days later and they told me I had installed the wrong part. I had installed a pump instead of a module. I reminded them I had asked them about this when I had it installed and they agreed they had given me the wrong part number. They say it was wrong in their system and they apologized for the confusion. I was pretty upset and asked what was going to happen now. The service guy I had been working with told me they would make it right. They would get the correct part and install it at no charge to me. Again, I would just pay for the programming after the part was installed. I figured that was fair since the module costs about the same as the pump. Everything was a-ok. A couple hours later I got a call from the service manager, Jeremy. He informed me he was taking over my case and would be "having a talk" with the guy I had been dealing with. He then informed me that if I want my car fixed at GR Audi, they will only do it if I install the entire ABS assembly ($1750) and pay for the labor and programming ($135/hour for 5-6 hours). Obviously, this really upset me. I asked if that was his only solution and he told me that's the only offer I'm getting from them. I told him I'd take my someplace else and hung up. Then I sent an e-mail to Ryan (the guy that responds to all these reviews) explaining how disappointed and upset I was with the situation. Instead of a response from Ryan, I got an e-mail from Jeremy. He apologized for the confusion and let me know they would be willing to cut me a deal and sell me the ABS assembly for their cost of $1350 and give me a deal on the labor (only $100/hour). I sent an e-mail back asking why they keep trying to sell me the whole assembly when half of it already brand new. I haven't gotten a response. The Fox group has always been good to me. They serviced my Saab for several years and have sold me a couple of cars. Bummer this Jeremy guy can't admit his teams mistake and do the right thing. They've lost a customer now.
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