22 Michigan Mercury Dealers

Customer service exemplary . - jbsowinski

Customer service exemplary . Chris was straight forward. No hassle stress free. Very straightforward. Very personable

Absolutely fantastic experience! - Rusty Parish

Absolutely fantastic experience! I worked with Erwin Kendrick a sales manager, from the moment we drove onto the lot he was very accommodating. Presented the price as advertised, and finished the paperwork while he treated us to dinner at a nearby restaurant. We were out of state buyers but the process was simple. I was just shopping but ready to buy a truck and was pleased to drive home to Indiana with my new F150. I will be back for future purchases!

Excellent service! - Carol1

Your service department has great gentlemen working there- very helpful and did a nice job repairing my car. Michael Schmidt was really patient explaining what he would do to fix my explorer. I live in Ga but always come here when in Mi to have my SUV serviced

Great service when passing through town - e_man262

I was vacationing in the area when my rear window was broken by stones from another vehicle. I called to see if a replacement window might be available while I was in town. It was not. Rick Bartels was very accommodating and professional. He had the service/body shop wrap my window with a temporary film to get me to where I was going. Great job by all there. The wrap was done so that it stood up to a couple thunderstorms without leaking and there is no noise on the interstate while driving. I would highly recommend.

Pick up and delivery was great! - nikki9115

Pick up and delivery was great! Never had to leave to get service handled! Thanks!

This is too cumbersome for a customer to take time to - Bonnie boombox

This is too cumbersome for a customer to take time to complete. I am happy what else matters

They were helpful with all our questions and made the - momschott

They were helpful with all our questions and made the process very smooth. Communication was great. Would recommend.

We waited till the last minute to upgrade our vehicle - Aquagirl328

We waited till the last minute to upgrade our vehicle before having our twins. We worked with David Bigger and had a great experience. He let us test drive our vehicle for the weekend which was nice since we wanted to install our car seats to make sure everyone would fit. I highly recommend David and also the Ford Expedition! We have loved our Expedition!

Robert was ready and waiting for me. - Teresa

Robert was ready and waiting for me. We actually had most of the paperwork done over the phone so it went smooth when I signed and got my new car. The color is fantastic. Thank you Robert and Justin.

Charlie Smith is top notch salesman. - rockyscheffler

Charlie Smith is top notch salesman. He did everything in his power to satisfy my experience. The Service department on the other hand is the worst service I've ever received. I took my new used truck In to be serviced for shaking in the steering. Finally over a month later i received the vehicle back with the same exact issues i had when i took it in. Nothing had been done with the truck to my knowledge because i still have the same issue with the truck as when i took it in.

Will not ever come back not trustworthy lies false - rogersmackerel

Will not ever come back not trustworthy lies false advertising poor public relations to me period

sales dept desperatelylacking. Parts and service were great - Wifeloves2shop

Poorly treated by two different new car salesmen on 2 separate occasions. The salesman today had little to no interest in helping me. I walked in with the intention of buying and paying cash for a new Volvo. I could tell right away that he has no desire to help me. Very condescending. In past when visiting the service department, I'm treated wonderfully. The parts department was especially helpful. It's because of parts and service that I will refrain from leaving only 1 star. Also Naz has always been very nice and helpful.

I had some work/repairs done a while ago, and wanted to - timgradisher

I had some work/repairs done a while ago, and wanted to run it a while before I wrote a review. My car rans just as good as the day I bought it. Lena/Josh did a great job keeping me up to date on the progress, and having a loner was a great help as well.

Very helpful, friendly and timely. - Cheryl Knight

Very helpful, friendly and timely. All were very welcoming. Customer service was awesome here...unlike a lot of businesses nowadays.

I didn't get a response for a week and all it said was - Antianira

I didn't get a response for a week and all it said was that the truck I asked about was still available. There was no reference to what truck I asked about and no other information was given even though I had asked a couple of questions about it. They didn't even bother to respond on the dealership letterhead.

AWSOME people to deal with!! Thank you - nick&missy

AWSOME people to deal with!! Thank you