21 Michigan Mercury Dealers

I’ve been using Bob Maxey Ford for years. - sdorny61

I’ve been using Bob Maxey Ford for years. I’ll never go anywhere else. I appreciate the honesty and integrity

Seamless purchase from theI beginning. - maedelp

Seamless purchase from theI beginning. I was having my 19 F150 serviced at my local dealer. Told them I found a Tremmor I wanted from Cole Ford. Cole wouldn’t deal with them. So I called them and e few days later they delivered my new F150 and picked up my trade in. No hassles.

I recently purchased a used vehicle from Crest Lincoln, - CareyC

I recently purchased a used vehicle from Crest Lincoln, and I can honestly say that Jordan completely won my business back. In the past, I had very poor experiences with Crest Lincoln’s service department in both 2016 and 2019, bad enough that I refused to return to the dealership for years. Because of that history, I was hesitant to even consider them again. Jordan changed that entirely. From the very beginning, Jordan treated me like an elite customer, despite the fact that I was purchasing a used vehicle. He was professional, respectful, transparent, and genuinely attentive throughout the entire process. There was no pressure, or dismissiveness, just excellent customer service and clear communication. Jordan restored my confidence in Crest Lincoln. He took the time to understand my needs, answered all my questions thoroughly, and made the experience smooth and seamless. His level of service was, and still IS, exceptional and has far exceeded my expectations, especially given my prior experiences with the dealership. If you’re considering Crest Lincoln—especially if you’ve had reservations in the past—I highly recommend working with Jordan. He is the reason I gave this dealership another chance, and he is the reason I would return again.

They contacted me about the recall which was nice. - jkubont

They contacted me about the recall which was nice. Easy to schedule the appointment. Stayed in contact, and very friendly.

Ricky Bartels and the whole team have saved me twice now! - karmor02

Ricky Bartels and the whole team have saved me twice now! A couple years ago I needed a new vehicle. They were able to get me financing on a vehicle that was not only perfect for my needs, but one that I loved! And when there came a major issue with the vehicle, they fixed it, and made sure that my warranty covered it (saving me about $4500 or more). A couple months ago I was T-boned it it totaled my vehicle (which I am still making payments on), which left me with having to drive my classic car that not only needs some work, but is also not a winter vehicle. I ended up with frostbite on both of my feet because my classic car has no heat. I had stopped in and told Ricky what happened, and he generously has been helping me through the insurance paperwork. Last week I was looking on their website, and one vehicle caught my eye. It was within my price range (although right now I really can't afford anything). I stopped in to speak with Rick about it, but he steered me into another vehicle that would be more dependable. He knows that I am disabled, and I have animals that I sometimes need to transport safely. The sales price wasn't too much, it was actually too low to even get financing on. So the dealership said that they would do in-house financing for me. This was on Friday evening, and I hadn't brought any of the paperwork for my old vehicle with me. So we agreed that I would come in on Saturday morning and we could complete the transaction then. Ricky even came and picked me up at my house to bring me back to the dealership. The team even took quite a bit off of the sales price for me because I have been going through so much and am low income. I tell everybody I know about Town & Country Sales and Service, and how much they have helped me! And I will continue to do so. They will be getting repeat business from me as well!

Our salesperson Michael and the sales manager were - Betty Storey

Our salesperson Michael and the sales manager were fabulous. They helped my 84-year-old Mom with a lease on her new maverick. She was very particular about what she wanted, and they were able to track down exactly what she wanted and get it for her. She loves her new Maverick. She was treated with dignity and respect. Imlay City Ford will be our dealership moving forward. When I am ready for my next Escape.. I will be calling Michael. Betty Storey

Robert was ready and waiting for me. - Teresa

Robert was ready and waiting for me. We actually had most of the paperwork done over the phone so it went smooth when I signed and got my new car. The color is fantastic. Thank you Robert and Justin.

Pick up and delivery was great! - nikki9115

Pick up and delivery was great! Never had to leave to get service handled! Thanks!

Pete Hayes was fabulous. - jamescorchard

Pete Hayes was fabulous. Knowledgable, Helpful,Very professional. He made the process easy and made our decision to buy the Expedition a no brainer. Our compliments to the team.

Charlie Smith is top notch salesman. - rockyscheffler

Charlie Smith is top notch salesman. He did everything in his power to satisfy my experience. The Service department on the other hand is the worst service I've ever received. I took my new used truck In to be serviced for shaking in the steering. Finally over a month later i received the vehicle back with the same exact issues i had when i took it in. Nothing had been done with the truck to my knowledge because i still have the same issue with the truck as when i took it in.

Will not ever come back not trustworthy lies false - rogersmackerel

Will not ever come back not trustworthy lies false advertising poor public relations to me period

sales dept desperatelylacking. Parts and service were great - Wifeloves2shop

Poorly treated by two different new car salesmen on 2 separate occasions. The salesman today had little to no interest in helping me. I walked in with the intention of buying and paying cash for a new Volvo. I could tell right away that he has no desire to help me. Very condescending. In past when visiting the service department, I'm treated wonderfully. The parts department was especially helpful. It's because of parts and service that I will refrain from leaving only 1 star. Also Naz has always been very nice and helpful.

I had some work/repairs done a while ago, and wanted to - timgradisher

I had some work/repairs done a while ago, and wanted to run it a while before I wrote a review. My car rans just as good as the day I bought it. Lena/Josh did a great job keeping me up to date on the progress, and having a loner was a great help as well.

Very helpful, friendly and timely. - Cheryl Knight

Very helpful, friendly and timely. All were very welcoming. Customer service was awesome here...unlike a lot of businesses nowadays.

AWSOME people to deal with!! Thank you - nick&missy

AWSOME people to deal with!! Thank you