129 Michigan Dodge Dealers

We had a great experience purchasing our 2024 Jeep. - 2024 Jeep

We had a great experience purchasing our 2024 Jeep. Thank you Keely Deustch for all your help.

The service here is terrible. - me

The service here is terrible. They are always short-staffed on technicians. It takes weeks to get an appointment. When you finally get your vehicle in for the appointment, it can be several days before someone looks at it. Recently, they had my car for a couple of weeks, saying that the part they needed was held up in Mexico. I went into the office only to find out that the part had arrived a week before. I've had to bring my vehicle in multiple times to address the same issue. The first time they misdiagnosed it, they fixed the wrong issue. The second time, they claimed to fix it, only to find out that the problem still existed the next day. It won't be long before I sell this car and move on from Jeep.

They were easy to work with. - vncoar

They were easy to work with. Casual and friendly atmosphere. Felt very low pressure. Love the no haggle pricing!

Just had the most amazing experience with Bill! - Dodgeguy

Just had the most amazing experience with Bill! He's absolutely remarkable! Can't wait to buy another car from him soon. Thanks for helping my fiance and I get into a Dodge Durango!

Service department is a joke! - lanavanhoe417

Service department is a joke! Send you off with a service report, everything Great and all items checked off stating all was CHECKED. First, earlier this year brought our Silverado in for an oil change and multi point inspection. Left with form - all things checked. Less than 48 hours later, while checking something else out, husband checked oil filter compartment as he was in the area. YIKES. A full squirrel nest! BUT..our filter was “checked” and all GOOD! Send a complaint - answer, they were sorry, but short handed! This past week had oil change on our Traverse as we are heading to Florida. Started having problems with a noise when turning. Looked up what it might be wrong. Check Steering fluids. Husband did just that and there was next to NOTHING — ZERO fluid. How can that be if it was checked? What else WASN’T done? We purchased your oil plan for both vehicles. GLAD THEY ARE DONE! Truly thought going to the dealership was the way to go! Guess NOT. Time to find a local garage!

I have had the pleasure to work with John Pitoniak for - mspranger

I have had the pleasure to work with John Pitoniak for several years. He is an excellent salesman that spends the time to listen to your needs and then gets right down to business to find you your vehicle at a price that is unmatched!

Fantastic! - Inspectordan

Fantastic! Could not be happier. This is the best experience purchasing a vehicle. Very professional “Wow”

Geneva Taylor is top notch in all areas! - Carlajanisse

Geneva Taylor is top notch in all areas! From the moment we sat together to order my Jeep, through the very long wait process, to delivery, she was proactive and amazing! I couldn’t have gotten through the process without her and can’t imagine ever working with someone else!

Impressed with the personnel from the service manager, - gmccombs

Impressed with the personnel from the service manager, mechanics, bookkeeper and salesperson that showed us a new truck. Recall on my jeep was explained on first visit, part ordered fast, few days later my appointment was scheduled for 3 days later and job was finished in 1 1/2 hour, including a top notch oil change by great employees. Will be coming back with all those knowledgeable people and smiles. Thanks everyone.

I worked with Brian and Sandy in the service department. - Mark B.

I worked with Brian and Sandy in the service department. They were phenomenal! Went above and beyond to get my truck in and out on a busy Monday while understaffed that morning. They could have made excuses and/or made me reschedule. Instead, they still provided excellent customer service. Greatly appreciated. Mark B.

I have not purchased through Jordan yet, but he has been - Andrew Belock

I have not purchased through Jordan yet, but he has been great to work with! I have a unique scenario regarding a Jeep and Jordan has been polite, informative, and responsive. I highly recommend working with Jordan for all of your automotive needs!

I can't thank the team at Westborn enough for the amazing - elyon412

I can't thank the team at Westborn enough for the amazing service on my car! My dealer Mike, who I've trusted for years, was able to get me in to finally fix my passenger window switch that had been broken for months(tried working with my local dealership but was running into issues). I drove all the way from Clarkston to Dearborn because I know the level of service here is always top notch. Mike checked with Josh in parts to make sure they had what I needed, and Josh made the part a priority. Tim, the service manager (another long-time connection), worked with my schedule and made sure a tech was ready for me as soon as I arrived. Marc, my tech, was awesome—quick, efficient, and professional. And a big shoutout to Dave the write-up guy too—can’t leave him out! I honestly don’t know what I’d do without this team. I’ll always buy my cars from Westborn knowing they’ve got my back if anything goes wrong. Thanks again!

I purchased my 2015 Jeep Cherokee TrailHawk from Golling. - JohnR4130

I purchased my 2015 Jeep Cherokee TrailHawk from Golling. I have always received good follow up service. My recent service was last Monday. Myles did a great job scheduling and keeping me informed on timing to completion. Nice work. Thank you. JR

Thank you so very much Dave Roguska, you made my van - path3060

Thank you so very much Dave Roguska, you made my van shopping much less stressful than I had anticipated. While I am a woman of a certain age, I had never shopped for a vehicle by myself, or at a dealership before. You made it almost a pleasure and found me exactly what I needed. The wheelchair fits in the van perfectly, and it has been okayed by the kids, Mimi has a cool new car. Thank you again for guiding me through a tough time and finding me just what I needed!

Our salesman Bill was a joy to work with, the finance - pj53laws

Our salesman Bill was a joy to work with, the finance process was not, Kept sending us more and more requirements as we fulfilled them instead of giving us a complete list of requirements for the financing, The whole process was tedious and could have been much faster and effeciant, Thanks to Bill's great personality we didn't give up and now we are the proud owners of a safe and reliable vehicle,

We were very happy with our help in leasing our jeep - cathys324

We were very happy with our help in leasing our jeep compass. Everyone was super nice.

Went to ask about a warning that had popped up on my Jeep - Angry

Went to ask about a warning that had popped up on my Jeep Cherokee that I had bought here. There were 5 salesmen chatting in the showroom that didn't seem to want to help me. Finally directed me to service department and the guy said they couldn't help me for a week. I asked him my question and he said he didn't know about that stuff I had to talk to a technician but told me I couldn't talk to the technician. Will buy my next car in Gaylord these people treated me horribly.

Great experience buying my car at Moore Motors. - Coljoe

Great experience buying my car at Moore Motors. Denny is absolutely the BEST, very knowledgeable and made the whole process super easy! He is definitely the “King of cars”. I recommend anyone looking for a new/used car to check them out, you won’t be disappointed!!!

Sales are amazing and helpful - Just don't get any - trishh

Sales are amazing and helpful - Just don't get any extended warranties or your Jeep fixed there. The services department is rude (Kate) and seem to lack any knowledge on issues that come up with a Jeep repair. I have been waiting on new doors for a year, as my Jeep started rusting after a year. Service will not update and are hard to communicate with. Get your Jeep fixed anywhere but here!

I bought a Cadillac XT5 at Team Hodges! - beausmom_2000

I bought a Cadillac XT5 at Team Hodges! Our sales person Casey Hill was excellent! He was friendly and resourceful. We didnt feel any pressure and felt very comfortable going through the process of buying a vehicle. Love my new vehicle!

Service, pricing and selection is great! And if you are... - Cindy Artis

Service, pricing and selection is great! And if you are looking for the best salesman here, ask for Gale Cvitkovic! Or just Gale, the man of sales!!!

You make an appointment to have something looked at and - Tjbsmw

You make an appointment to have something looked at and they want you to leave it with them for 1 -2 dayd before they will look at it

First I would like to say we began using Thelen service - Shelrenae

First I would like to say we began using Thelen service in 2009 and were so happy with their service we used their body shop and went on to purchase a new 2018 Sedona from them. Unfortunately they are not the dealership and service department we were so happy with today. We had the service department troubleshoot and replace both headlight bulbs on our 2018 Kia Sedona. When we had to drive in the dark my wife noticed the driver side light was aiming at the ground. After spending around 150.00 I ended up making the proper repair myself. Then our window on our van was stuck in the down position and it was the actuator that was bad. They told me the cable was stuck inside the motor. I asked for my parts and they took their time finding them. There was no possible way the cable could be stuck in the motor. Per 2 other Kia service departments they stuck us for $400.00 plus in in needed repairs with no consultation. Then after the review phone call and my conversation with the service manager I was going to have the opportunity to receive a call from Mike Thelen which to this point he has not reached out to me.

GREAT EXPERIENCE at the service department today, I was - cdumas1127

GREAT EXPERIENCE at the service department today, I was scheduled to diagnose and repair my RAM tailgate. I arrived and settled in for a likely 1/2 day wait in the lounge. However, Jon (Service Manager) checked it out immediately and realized I only needed a $20 bushing. He installed it, lubricated all the tailgate bearings, and did not charge for his time. I was promptly out the door with my problem solved at a total cost of only $20.

Simple oil change, not much to say about the visit. I... - mdeyarmond

Simple oil change, not much to say about the visit. I was in and out in a half an hour they did their job, I got my oil changed.

Purchased a 1500 Ram Limited! - Jim Van

Purchased a 1500 Ram Limited! Love the truck but better yet was the dealer cooperation with me. Would highly recommend

Friendly and knowledgeable staff. - ~HappyCustomer

I brought in my 2019 Ram because at random the cluster would so out while driving. When I arrived at the dealership, I was warmly greeted with a handshake and was treated as I was the only priority the advisor (Andy) had of the day. I was checked in and shown where the waiting area was. There was coffee, tea, cookies and water for refreshments and the waiting area was clean and quite. A short time later, Andy came to tell me that they needed to order a part for my truck and that if I would like, Chrysler would pay for a rental if I didn't want to drive my truck while waiting for the part. Once the part was in, it was promptly installed and I was notified that my vehicle was ready for pick up. Once I returned to pick it up, I was again warmly greeted and my truck was pulled around for me. I greatly appreciate the fantastic service and would recommend this service department to any and all who need their vehicles repaired. Thank You Bill Marsh!!!!

Anthony was the salesman available when I got there he - nelso.john.j

Anthony was the salesman available when I got there he helped me locate the truck I was looking for after my car was totaled. When financing fell thru on it they did everything possible to get me into a new vehicle. I left with a great 2022 ram when it had an issue the next day they immediately took care of the issue picking it up and offering to bring it back. I will definitely go back.

Promises made. Promises kept! - mastmuskegon

We purchased our first Van at Preferred in 2010 and followed up in 2017 with a Chrysler Pacifica. we have had them serviced when in Michigan entirely by Preferred and have been excessively pleased with the purchase procedures and service. In every way they have met or exceeded their words. In one instances we were scheduled to be leaving the state for a time when an accident threaten our plans. The Pacifica was a newly redesigned model and a check with Glass companies indicated tailgate glass was not readily available. Preferred body shop expedited shipment, replaced the glass and tailgate hinges and repaired other damage in three days resulting in but a one day delay. They have provided free oil changes and fast service. In every way we are confirmed Preferred Chrysler customers

The service department is the worst! - rrivard883Rose

The service department is the worst! Stopped and explained to one of the girls I had lost power a couple times, it has 2 recalls and radio screen is black and if they could look at it and she said she could get it in December 11th and that was just to look at it. I swore at her and went inside and told my salesman, Jake Symon who went out with me and got the system working again in only 1 minute. This is the 3rd time In 7 months I've had problems with this service department. I tried reaching Jake LaPart, manager and left message but he never replied back. There was no reason to have to wait 2 weeks to have it looked at. Shame on St.Clair Chrysler for how they handle their faithful/loyal returning vehicle buyers. All 3 of my trucks I have leased from them I have had to reach out to Ram and end up with them being serviced by another dealership! My thanks and appreciation to Jake Symon for the kindness and caring he has shown me. Just to say, I will never take another vehicle there for service ever again, I would drive to another state if I had to. The girls they have at the service desks suck as well. All I have left to say is after losing all power twice now, once on I-75 if it ever happens and causes a crash I will sue them as well as Ram. If your gonna sell vehicles then put people in service that can at least look at the vehicle. I just want to warn anyone who is considering their service avoid them at all cost. Shout out to my salesman Jake Symon, I highly recommend him for your next vehicle! I had high expectations with Jake LaPort, mngr, but after this experience he was a big let down to not return my call especially since I was out of town when this happened!