61 Massachusetts Nissan Service Centers

Professional, helpful, trustworthy. - pj

Professional, helpful, trustworthy. Timely service, quickly identified problem and quick and effective resolution to the problem.

I was pleased with the services I received . - DEBBIE_B222

I was pleased with the services I received . I booked in the wrong service center but they still accommodated me.

David Pari is amazing, He is very helpful and provides an - Luciana

David Pari is amazing, He is very helpful and provides an excellent and quality service. I always request his services.

Thank you for everything. - AHMICHAUD

Thank you for everything. Everyone always does outstanding work. Also thank you again to Alex.

The service done to my car was done very effectively and - RSULLIVAN76

The service done to my car was done very effectively and timely, and giving me the rental car while I waited for repairs was very helpful.

5 Bertera is a great dealership. - MARISSA.REDDING

5 Bertera is a great dealership. Caitlin was an awesome advisor and had my car done in a timely manner. 10/10 would recommend this dealership.

I’ve been buying all my vehicles since 1999 and always - Grampysid@gmail.com

I’ve been buying all my vehicles since 1999 and always had good experiences when closing the deal. I’ve needed help with the navigation system twice and Corey Ragusa helped me both times. He was patient and helped me both times. He is a great asset to your operation.

Excellent service, follow up, communication and extremely - Bzeeb

Excellent service, follow up, communication and extremely helpful and friendly service, sales teams and dealership. Thank you

Rob was amazing from our first meeting to our last - Tom

Rob was amazing from our first meeting to our last transaction Stayed in touch but no pressure Very personable If he was a salesperson I would definitely recommend him

Carlos (Svc Manager) and his team went above and beyond - brcwld

Carlos (Svc Manager) and his team went above and beyond to help me with a tire related problem. Excellent service and their recommendations worked!

Had a few issues with my new Murano. But. Bryan went... - Radu D

Had a few issues with my new Murano. But. Bryan went above and beyond to make sure everything was taken care of..... great service advisor great customer service Attention to detail is also very good .... thank you for all your help

IF YOU NEED A NEW BUT AFFORDABLE VEHICLE PLACE THIS IS - Kinneyforlife

IF YOU NEED A NEW BUT AFFORDABLE VEHICLE PLACE THIS IS THE PLACE TO GO SEE CALVIN HE WILL MALE SURE ALL YA NEEDS ARE MET ALL WITHIN YOUR NEEDS THE COMPANY SHOULD BE BLESSED TO HAVE HIM I DEFF WILL SEND MORE PPL HIS WAY GREAT JOB CALVIN

Everyone at Sullivan Brothers Nissan in Kingston, MA has - Lisa

Everyone at Sullivan Brothers Nissan in Kingston, MA has been helpful, courteous, and very smart. I have had three Sentras over several years and I'm very happy with both sales and service, not to mention their financing options and support.

Christian Roque welcomed me, when I inquired about a pre own - Ali123

Vehicle. He was very polite and professional. Will definitely do business with him and this dealership. He carefully listened and heard what my needs were. Balise Nissan is the place for serious car buyers who want and expect exceptional service.

On 1/3/08, my ‘05 VW Passat had a burning smell and began... - sherri_m

On 1/3/08, my ‘05 VW Passat had a burning smell and began to smoke from the rear. I had it towed to Barry VW. Service Manager Carl Evans had me sign a form to have the car diagnosed and arranged a courtesy ride to Enterprise car rental. The next day, Carl called with the results of the diagnosis: $1700 and 4-5 days, as the car needed “a new turbo line and turbo charger,” coming to $970 in parts and $670 in labor. I asked him to be more specific about the parts, to break it down by item. He said the $970 included the turbo line, charger and any necessary gaskets. I requested a written estimate. He said it’s not written down; he could just tell me over the phone. I said I wanted to stop by and pick up a written estimate; he said they don’t write them down. A $1700 repair, plus accruing rental car costs, put me in a financial crisis. I called Carl and asked if Barry would do any financing or payment arrangements for a repair that costly. He said no, but to try VW credit. I applied online at VWcredit.com in an attempt to get enough money to cover the repair bill. I considered not fixing the car and trading it in at the dealership there for an older car for my daughter in college. I asked friends and family for help. I sweated it out. Meanwhile, I had the car towed to another garage for a second opinion. As I paid the $100 diagnosis charge at Barry to get the key back, Carl told me again, “It needs a new turbo. Let me know if you decide to get it fixed.” The second opinion at Village Garage was radically different, resulting in a $147, hour-long repair. The diagnosis was a plugged breather screen. The mechanic cleared the screen and replaced the air filter and the problem was solved. This was nearly $1600 less than the repairs needed as stated by Barry VW. As a result of Barry’s fraudulent diagnosis, I incurred over $500 in car rental expenses, missed two days of work, tried to secure a credit line to cover the high repair cost, and had a week of extreme duress handling all this. When presented with the opportunity to take responsibility for the situation and make it right, Barry’s “powers that be” would consent to only one thing: refunding the $100 diagnosis fee.

I found this dealership rude and unwilling to help get my... - Rickdeanjr02 m

I found this dealership rude and unwilling to help get my versa fixed in any timeliness. Workers are great at keeping you away from manager.

I have been taking my IS250 to Lexus of Watertown for a... - ladamek

I have been taking my IS250 to Lexus of Watertown for a while and then I switched just for minor tune up to Ishkan's Bazarian Motors thanks to my friend's recommendation, who is a car enthusiast. Since then, I never took my car to Lexus of Watertown again. Now, I pay between 50 to 70 percent less than I was paying at my dealership and get the same (or even better) service - the only thing I miss is the nice coffee machine and leather seats:) I love my experience at this little shop - first, I knew I am not being screwed, second, I was getting superb service and third, my service finally got more personal. Ishkan is really friendly, trying to always help out anyway possible. Once, I had two flat tires after going over a huge stone on I-85 north at night and just towed my car to his place and left him voice-mail on his phone that night. I knew my car was all set, hassles free - and yes it was! He called me the next day and found really good replacements for the tires. I could never get this kind of service from my Lexus dealership. Although, I moved from Waltham to Wellesley, I still go to service my car here. I LOVE THIS PLACE!

Disappointed - Me

Three years ago, I purchased my vehicle at a Nissan dealership in Manchester, NH. With my lease up, I decided to return the car, and Nissan Corporation verified that I could return the car to any Nissan dealership, which was important to me since I had since moved to Massachusetts and wanted to find a local dealer. On April 1, 2019 Commonwealth Motors in Lawrence responded to my phone call and assured me that I could return the car to them on April 3, 2019 - but that I needed to call ahead of time to make sure that there was room on the lot. What a reasonable request, I thought. I had my car inspected by Alliance on April 3, 2019 and called Commonwealth Motors in Lawrence that same day ?at 10:18AM? to verify that they had room on the lot. The friendly gentleman who answered my call told me that I would be all set if I came in before 5p. Great! How easy! ?At 11:15AM? I arrived at Commonwealth Motors in Lawrence, on the Nissan side. I was greeted in the showroom by Michael Sullivan who was willing to assist me. He was then called over to a desk and from what I was told, instructed that he was not to accept my car. At this point, the sales manager, Marshall Daniels, stepped in. I explained that I had called Nissan Corp multiple times, and they said I could return the lease to any Nissan dealership, and that I had also called Commonwealth Motors twice, once within the hour, and they told me to come in to turn in the vehicle. Mr. Daniels stated, "We do not take leases that were not purchased from our dealership. That has been our policy for eight years." I asked to speak with the manager, and Mr. Daniels responded that he was the manager. I then asked to speak with the person he reports into, and his response was, "I don't report to anyone." He then told me that he would get someone else who would just tell me the same thing. Next, the financial director, Bobby Barry came out to confirm that Commonwealth Motors does not take leases that were not purchased from them. Again, I explained my situation and the direction that I received, but they were still unwilling to help me. When I suggested that I was going to call Nissan Corp., Mr. Daniels replied, "Go ahead and call them. We don't have room on our lot," despite being told just 45 minutes earlier that there was room on the lot.  I am absolutely disgusted with the way I was treated as a customer and as a human being. I have left a voicemail with Mr. Daher and his son, and am waiting for a call back. I have also submitted an official complaint with these specifics to Nissan Corp. The lack of customer service, lack of professional courtesy, and the ungrateful attitude of someone like Mr. Daniels is shocking to me. I will never do business with Commonwealth Motors again, and the friends and family in my massive network will not either. Update: on April 4, I called the Honda side of commonwealth asking if i could return my lease that was purchased in NH. I was told by Glory that yes i could in fact return my lease and then i explained what occurred the previous day and she transferred my call to a gentlemen named Lamar. Lamar claimed i could not return my lease at commonwealth after once again being instructed that i could. He repeated my phone number back to me and assured me someone would get back to me. Today April 11 and NO-ONE has reached out. Now it does not come as a surprise to me that Commonwealth Motors receives so many single star reviews, with the owner seemingly pointing the finger at the customer. Shameful and disgusting. You deserve to lose my business.

I WENT TO ELITE AUTO SALES IN ABINGTON,MA ON 8/15/08 TO... - RECONSIDER

I WENT TO ELITE AUTO SALES IN ABINGTON,MA ON 8/15/08 TO SIGN OFF ON SOME PAPERWORK ON A MATTER THAT WAS ALREADY SETTLED WITH THE OWNER. WHEN I WENT IN I WAS TREATED WITH THE UTMOST DISRESPECT. THE SALESMAN THERE PROCEEDED TO SWEAR AND USE VERY STRONG VULGER LANGUAGE TOWARDS ME IN FRONT OF MY YOUNG DAUGHTER. I AM A MARRIED MOTHER OF THREE AND I HAVE NEVER BEEN SPOKEN TO LIKE THAT IN MY LIFE. IF THESE ARE THE KIND OF EMPLOYEES THAT ELITE AUTO EMPLOYS THAT SAYS A LOT ABOUT THEM. I WOULD STRONGLY RECONSIDER GOING ELSEWHERE.

Great Experience at Haddad - lahk

Jimi was wonderful to work with. I was leasing a car for the first time instead of buying one and he was thorough and patient with guiding me through the process and making me comfortable with my choice. I was not there for service; I was there to lease a new car. Therefore , the rest of this page of the evaluation is meaningless.

Hello everyone, I am writing this Testimony because I'm... - lisa

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