865 Maryland SRT Service Centers

James A. - d.collison1104

James A. was very professional and friendly advisor to work with. He explained everything and kept me informed.

Everyone from the person who greeted me when I arrived to - ginayates23

Everyone from the person who greeted me when I arrived to Ray, my service advisor, to the person who checked me out was efficient, professional, fast and friendly. I have never had a bad experience at this dealership.

Excellent service, I will always recommend friends and - Bashir

Excellent service, I will always recommend friends and family. Thank you very much Kevin for assistance 🙏

Incredible work! - holly_lea

Incredible work! They guarantee their work and it is clear that they are dedicated to excellence! The customer service is outstanding! They are so kind and make the entire process quite worry free. I highly recommend them and would use their services in the future if needed without a second thought! You won’t find anyone better!

Crystal did an amazing job keeping me informed and gave a - phaedramichelle

Crystal did an amazing job keeping me informed and gave a very personal touch on what seemed to be a busy day.

Went to service at Darcars Lexus Service Silver Spring on - Ravi Shankar

Went to service at Darcars Lexus Service Silver Spring on 2/16/2021. Service team was excellent and the service Team member Andrea took care of the requests. Recommend this facility.

Sales dept is fantastic. - mkforsh

Sales dept is fantastic. Service dept leaves a lot to be desired. I had the service dept. Look at my jeep for a vibration. After several conversations over multiple days they said they couldn’t identify the problem. Service dept was less than friendly at pickup also. Took the vehicle to another dealer and was told the Jeep has a problem with the valve train and need a camshaft replaced. Why couldn’t they figure this out and save me the hassle.

Amazing service, the crew are friendly. - Almaz

Amazing service, the crew are friendly. Especially Chris! I believe he is the service manager. They did the necessary maintenance! I am happy with the out come. They have the best waiting lounge very clean and spacious!

Excelente cervicio muchas gracias al trabajador Oscar - eglisalexander18

Excelente cervicio muchas gracias al trabajador Oscar herrera por su ayuda y aser un buen trabajo

The best service I’ve had since I purchased my car and I - Umar19882013

The best service I’ve had since I purchased my car and I would recommend bmw of Owings mills

Very professional and efficient. - dcobbs.28.dc

Very professional and efficient. Informed me of what I needed and the progress of my vehicle as it was being worked on.

I took my SUV in for the annual service and was pleased - msterling03

I took my SUV in for the annual service and was pleased with my interactions with the service rep, the timely service and the complimentary car wash which was much needed.😊

Very professional & courtesy in customer related - adiboy

Very professional & courtesy in customer related services. It’s been over 4 years since dealing with BMW Rockville and still impressed

Just a normal service interaction. - Craigwarlick

Just a normal service interaction. The agent communicated clearly with me, waiting area was clean and in good shape, and the car was returned clean and working as expected.

I would give Teresa, our service manager 5 stars for - suerosenfeld2

I would give Teresa, our service manager 5 stars for attentiveness and communication skills. I gave the dealership 4 stars because the shuttle service was slow. However Teresa made sure thar I was able to get to an appointment on time when servicing my car took longer than anticipated.

I had to thank you Michael Friend💕once again for the - domanee3

I had to thank you Michael Friend💕once again for the amazing customer service you have provided to me today. Bradley the general manager . The finance manager Scott and of course you Mike Love thank you all for the exceptional service and I’m telling everybody if you’re in need of a new or used vehicle please stop by Mitsubishi Auto on Liberty Rd and ask for my friend Mike 💕 — feeling blessed.

Jeremy greets me with a smile, texts with updates & I - annreid52

Jeremy greets me with a smile, texts with updates & I left with a clean car!

Alway attentive and accurate a dealership that doesn't - jgordo09

Alway attentive and accurate a dealership that doesn't try to push excessive problem findings.

AJ was great. - Bill

AJ was great. The oil change and inspection were completed in no time at all. AJ was friendly and courteous.

As always the staff was pleasant and up front with the - kennyrussell03

As always the staff was pleasant and up front with the costs. No unnecessary up charges.

Was treated well and had good service and feedback. - Edward Hagaman

Was treated well and had good service and feedback. George was great.Good job team!

They are very accommodating and professional. - Michelle D

They are very accommodating and professional. My service writer Jackie made sure she updated me during my wait.

Thank you Nathan Espinosa - I truly appreciate your help - Teresa B

Thank you Nathan Espinosa - I truly appreciate your help with great service for my Q50 - taking the time to deal with warranty and getting all issues addressed and repaired and providing a loaner vehicle 🤗

It’s with great dismay that I’m here leaving a negative - Pnsanford

It’s with great dismay that I’m here leaving a negative review of your establishment. We chose this dealership due to its high review/praise of work and customer service. Unfortunately this is not what we received. Long story short we took our vehicle (Pacifica Hybrid) here multiple times to fix a check engine light. Work was completed and money was paid but the problem still persisted. We took the vehicle to another Chrysler dealership where they found the problem. Turns out your dealership missed the problem and or caused the problem. This was explained to us by the new dealership as well as the warranty company. Upon hearing this news we reached out to you to help make this situation right. Unfortunately we were met with hostility, anger, and immaturity from several members of your management team. Excuses upon excuses to the point where we as the customer were blamed for your inefficiency. Very unprofessional and disappointing for a business who receives such high praise. Look we all make mistakes. It’s nothing personal. As a business it’s up to you to provide good customer service and not take things like this personally. Your actions show your true colors in tough situations such as this. Instead of showing empathy, compassion, and professionalism you chose the opposite. Very disappointing and disheartening. In the end we had to contact Chrysler Cooperate for help. They agreed with us and put the full blame and fault on Prince Frederick Chrysler Jeep Dodge RAM. We hope this review helps others make a good informed and educated decision about who they are really doing business with.

Dominique Montgomery at the loaner vehicle counter was - angel.johnson

Dominique Montgomery at the loaner vehicle counter was amazing. He was very helpful and polite made sure that I was comfortable while he worked to get me a loaner. I came in for service with an infant and he went above and beyond to make sure that I was accompanied and secured me loaner.

Friendly staff. - Little Red

Friendly staff. Quick service. Easy to make appointments. Price quotes are accurate. Wait time was 1hr. Multi vehicle check completed and recommended services with quotes explained ,as well as cost.

Wantz Chevrolet has professional, knowledgeable and - Kacky6

Wantz Chevrolet has professional, knowledgeable and friendly service managers. They make appointments quickly to meet your schedule and keep you updates on the service being done to your car. The mechanics are top notch - I trust them with my life. The customer service people are very efficient and friendly. Wantz Chevrolet makes you feel like part of one big happy family.

Nice and friendly people - dedicated to their service - - akindelepopoola

Nice and friendly people - dedicated to their service - with the few services since August 2023, they relay their observations to you in a very friendly manner albeit letting you know the importance!

I hit a deer with my Jeep Grand Cherokee. - lisa.styron

I hit a deer with my Jeep Grand Cherokee. Rich Jenkins did an OUTSTANDING job on the body work. I cannot thank him enough for his skills and care with my vehicle. I am very happy with the body work!!! Thanks, Rich! :) Lisa Hoban-Styron

The worst dealership that I have ever used. - cfw3

The worst dealership that I have ever used. We had an issue while on a trip passing through the area. At first, they were very friendly and assured me that would take a look at the vehicle right away. After over two weeks, they still had not looked at the vehicle. On week three, they looked at it and informed me that the engine needed replaced. After multiple incomplete diagnostics that were rejected by Ford's warranty department, they finally submitted a diagnostic that was complete, but inaccurate. Multiple months into the issue, we agreed to have the engine replaced. A total of over 5 months without the vehicle, it was returned to us with a new engine that was not running properly. I was assured by Mark and the service team as well as Greg the owner that it was not the engine that was the issue. I took it to another dealer where they discovered that there were three cylinders on the new engine that were low on compression requiring the engine to be replaced again with less than 500 miles on it. Diehl's Ford was not willing to take responsibility for whatever happened during the engine installation and left it to me to get it fixed properly. The service team was very condescending throughout the process and terrible at communicating the status and issues throughout the process. I would not use Diehl's Ford for any service and question the integrity and ethics of this dealership. It is obvious that something went wrong with the engine installation, and they covered it up to get the vehicle out of their dealership, passing the issue onto the customer. Ford should be ashamed to associate their name with this dealer.