47 Maryland Ford Dealers

Unsanitary - tkmdt172

I bought a used car from this place and they told me that would have it detailed before I come to pick it up. I gave them ample time because I told them I could not get a ride right away, that it would be a few days. But when I got there to pick it up, all they did was wash the car and vacuum the interior. Didn't even bother to wipe down the interior or sanitize anything. I know this because there were dirt and stains on all the controls. I CAN'T BELIEVE THAT DURING THESE TIMES THAT A DEALERSHIP WOULD ALLOW A VEHICLE THAT WAS SOLD; NOT BE CLEANED INSIDE AND OUT. AT LEAST THEY COULD HAVE USED A SANITIZING WIPE ON ALL THE INTERIOR.

Kept me posted on status of used vehicle. - bobtnt52

Kept me posted on status of used vehicle. Unfortunately sent it to wholesaler because of some issues and they decided not to sell to an individual.

Excellent service and friendly staff. - Jamie

Excellent service and friendly staff. Easy to talk to and always a pleasure every visit

When I decided on my van build, Crouse Ford was the only - CJ in MD

When I decided on my van build, Crouse Ford was the only dealer (of six) that bothered to give me a straightforward price--no hidden fees. Due to the supply chain problems it took Ford two years to build the van--Brady Crouse kept me apprised of progress and made sure that I received the Ford Private Offer and price protection. Outstanding service!

Two Thumbs Up - Shauna D Walker

I purchased a White 2014 Hyundai Sonata Limited Edition and I am Truly in Awe of my xxxxxxxxxxx! She is a Beauty! My sales Guy Randy was amazing he got me the Best deal for my Trade and I am Very pleased with this Outcome!

We bought a Ford Flex - happy owner

We are elderly and had been having difficulty getting up into our full sized SUV for a while now. I noticed the Ford Flex and was happy to find it even more comfortable than our 2012 SUV and a LOT lower and easier to get in and out of. When I inquired on line about the Flex leftover we might consider, Chris Hinder e-mailed me back and followed up with a phone call WITHOUT PRESSURE!!! We thought about it for a few days and decided to call back because there were not a bunch of call backs like other dealerships had initiated. We set up a time and went in for a test drive. We were in awe of the kindness (I am handicapped) afforded us. They thoroughly explained everything, tried to get us the best deals Ford could give as well as a very fair price for our trade-in. They also explained and went the extra mile to make sure we took advantage of all offers not just from Ford but others like USAA. We were truly pleased not just with our purchase, but with they entire experience. Thank you to the Hinder family for treating us so well!

We’ve been going back and forth with Hertrich ford Elkton - Ford Owner

We’ve been going back and forth with Hertrich ford Elkton for 4 months trying to resolve a transmission issue on our 2020 F-150 (10 speed transmission). They say it’s fixed, then the problems continue. They even left clamps in place disabling the heater and tried to pass it off as an unrelated issue to charge us a diagnostic fee to discover their mistake. The issue has yet to be resolved and in spite of the continued inconvenience of having our truck in their repair facility, they limit the ability of their shuttle driver to help me get back home. I can forgive mistakes if there is an apology and willingness to own the error and learn but their stubborn refusal to accept responsibility and continue to make excuses is astounding.

They promised a second key, scheduled an appointment 2 - d2368

They promised a second key, scheduled an appointment 2 months later only to for them to cancel it saying it's on "back order". 4 months later still nothing, terrible customer service, avoid.

The staff is very friendly, knowledgeable, and efficient. - John Martich

The staff is very friendly, knowledgeable, and efficient. I drove 7 hours to buy the vehicle. It was worth the trip