23 Louisiana Mercedes-Benz Service Centers

Scotty has a friendly and welcoming attitude. - Kelly Pagoaga

Scotty has a friendly and welcoming attitude. He patiently listened to all my concerns I had about my vehicle and was able to provide me with clear, easy to understand explanations. Scotty has a very good understanding and knowledge for what is best for my vehicle. He takes the time to provide me with the best customer service and not once made me feel like I was being pushed or talked into a service that was not required for my vehicle. Scotty was also great with providing me updates about my vehicle. So, I highly recommend Scotty as your service advisor. You will not be disappointed.

First, I want to give my advisor Clovis B a standing - keieradaniels

First, I want to give my advisor Clovis B a standing ovation for all the knowledge he has given me regarding my vehicle as well as always being so professional, friendly, and educated when it comes to any questions I have regarding my GLC300 truck. However, what saddens me is that I notified on today by the dealership that they would not compensate me for a cracked windshield that occurred at the Mercedes Benz of Baton Rouge. As you may know we experienced some snow on last week and my vehicle was left at the dealership for repair(an issue that wasn’t resolved when I brought my vehicle in December 2024). My truck had been sitting at the dealership for 2 whole weeks, and when I initially brought it in there was NO cracks on my windshield, however when I picked it up on today there were TWO cracks on the windshield and I was told that unfortunately it was due to the “weather”, and I would have to take care of it myself . Not to mention my vehicle was brought to Mercedes Benz of Baton Rouge on December 31, 2024 and stayed until January 3, 2025, and I was advised that the sensor in question didn’t show. On January 3, 2025 after picking up my vehicle the same sensor came on again and I had to bring my vehicle back to the dealership for the second time. Now this second time I picked it up with two cracks in the windshield, and was told to file an insurance claim which I would have to cover the cost. I will NOT be returning to Mercedes Benz of Baton Rouge due to way upper management handled this situation. I have been to this dealerships on numerous occasions and to have this happen and be treated this way is disturbing.

My wife and I were traveling through Covington, Louisiana - bcockrell

My wife and I were traveling through Covington, Louisiana recently for her cancer treatment in Houston, Texas and ran into an issue with our vehicle. Mercedes-Benz of Covington provided us with the most awesome experience. Joeseph LoGiudice in service is truly exceptional. He is extremely friendly, knowledgeable, and professional. He had us back on the road very quickly. We will definitley be back to Mercedes-Benz of Covington the next time we are ready to buy another Mercedes.

I love Mercedes Benz of Shreveport. - chakahill20

I love Mercedes Benz of Shreveport. Customer service is top tier and fast and quick the wait was not long at all to get my car maintenance. Everyone was very friendly and made sure I was comfortable while I wait till vehicle was done. Thank you Mercedes for all you do

I appreciate how Chad facilitated my service. It was... - Roger

I appreciate how Chad facilitated my service. It was painless. It was consistent with the routine excellence, but also reflected added concern and effort during the generally stressful times we are experiencing in south Louisiana. True excellence and concern.

Exactly what i expected - Tyler Drude

Called tuesday to scedule my 10k mile service, was able to get an appointment the next day. I was greated quickly upon arrival, vehicle was take care of in under an hour (closer to a half hour), CSR showed me the indpection paper and explained it. Let me know my next suggested service and that i woild be contacted soon to get it scheduled.

I request my 2003 M-B be looked at for the driver side... - bdegrafenread

I request my 2003 M-B be looked at for the driver side seat not working. I was told there would be a 120.00 charge to find out what the problem was. I agreed to this. I recieved a quick response to what the malfunction was; the seat CPU ws bad. I was told this would cost 500.00 with laor 700.00. I agreed to have them do the work. When I received my car back a few days later, I paid the price for the repair and drove down the road and relized the seat was not working. I call the service department and informed them and was told to bring the car back. I was told a few days later the CPU was defective and that a new one was ordered. I was the told that the mechanic stated there was a problem under the passsenger seat, which worked when i brought it in, and that I would need to pay another 120.00 to find out what that problem was. I stated I would pick the car up that afternoon. When i arrived I found that not only was the driver side seat not working but the passenger side was not working. I told Ryan this and he stated the service manager would give me a call the next day. Two week later, I have not recieved a call. Clearly the worst service I have ever recieved since owining this car. i clearly do nor recommend this service department to anyone, and the will never get business from me again!!!!