Back

Mercedes Benz of New Orleans - Service Center

Metairie, LA

3.3
172 Reviews

172 Reviews of Mercedes Benz of New Orleans - Service Center

Sort by
November 02, 2023

Not friendly or compassionate. Won’t work ever her provide support again for my vehicle More

by dgreenwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katie Jackson
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2023

They Rip you Off, and do not give a xxxx about Owners with Old Model Cars!! I have been driving a Mercedes for 50plus years. This dealership was disappointing and difficult to deal with!! Extremely unh More

by Mac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scotty Hutton
September 19, 2023

Scotty has a friendly and welcoming attitude. He patiently listened to all my concerns I had about my vehicle and was able to provide me with clear, easy to understand explanations. Scotty has a More

by Kelly Pagoaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scotty Hutton
August 31, 2023

Richard has a nasty attitude. Every review you read saying so it 100% true. He has no respect for MB clients. We are looking at trading in our MB because of the dealership service More

by nolaguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Friedrichs
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2023

Robert Taylor is a great asset to MBOFNO and to me. He always does what is necessary to get my vehicle serviced correctly and in a reasonable amount of time. I appreciate his service and professionali More

by vsaia14540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2023

Taylor Melancon is the primary reason why I choose to do business with this dealership. Taylor along with his partner Robert are second to none in the service department and always go above and beyond! More

by vincentborrello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Melancon
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2023

Taylor has always been super helpful, quick to respond to my inquiries, and keeps me updated on my car every time I come in to bring my car serviced. Amazing customer service from this guy! More

by Kathie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Melancon
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 08, 2023

Robert Taylor and Taylor Melancon, from the Metairie Service Dept, do such a great job with getting my wife’s car serviced in a timely fashion. They always communicate well with what is needed to be don More

by achenevert16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Melancon
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 08, 2023

The worst service I have experienced from a dealer. I HAD a 2020 glc300 the window controls had broken off completely twice the first time they replaced them for free the second time I had to pay $300 More

by heisele23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katie Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2023

Always fabulous service— especially Scotty and Jamal in service— helpful, skillful, very nice and welcoming. More

by Elythia
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jamal and Scotty in Service
1
...