First off I'd like to say that Steve was fairly easy to - fumi
First off I'd like to say that Steve was fairly easy to deal with and presumably did his best to help me out in any way he could. The rest of the experience was extremely unpleasurable. As an out of state buyer on a bit of a time crunch I put a deposit on the vehicle after seeing it over facetime and reading the car fax which was encouraging. I flew out to drive the vehicle back and I even waited extra time to fly out upon Steve's request so they could run the truck through the shop. Upon arrival to the dealership visually everything was fine with the truck minus the fact that it was undetailed inside and out which isn't the end of the world, but it's a common decency to detail a vehicle you are selling. I purchased the vehicle and began my drive home that day. Shortly after leaving I realized they had also failed to fill the vehicle past a quarter tank which again is not a gigantic deal, but sort of just an expected decency. During my drive home the vehicle seemed to dip more heavily on the drivers side and I figured that maybe the drivers side coil spring was worn out and I would take as look at it when I got home. Two days after I had gotten home I was driving the truck to work and heard a loud bang and the entire drivers side front dropped about 2 inches. It was indeed the coil spring which had completely sheared off at the bottom. When I got the truck up on jacks and took the wheels off I saw that the front sway bar links on BOTH the driver and passengers sides had fallen off. This is what lead to the shock failing which was already probably in need of replacement. As someone who works on all my vehicles and comes from a family in the car business there is no possibility that both the front sway bar links failed just in the trip home and any competent shop tech would have seen that they were gone had the vehicle been put on a lift and inspected as I was assured it would be. The vehicle never should have left the lot with a non functioning sway bar as this is a safety issue and if this had happened on my trip home I would have been stuck and or the vehicle could have flipped. Driving this vehicle home from the dealership was a danger not only to my safety, but to everyone I drove by on my entire trip home. This comes down to either gross negligence by the shop techs or the vehicle never saw the inside of the shop. When I called my salesman to talk about the problem the only thing I was looking for was an answer as to why the vehicle was allowed to leave like that and to see if they would have the integrity to refund me the amount just for me to purchase new shocks and front links. I wasn't looking for labor costs only material costs. The salesman told me that he "didn't know what to say" as to why the shop techs could have missed this and was generally unhelpful. He then told me there was nothing he could do for me even after speaking to the owner of the dealership and told me that "the vehicle was cheap, old, and sold as is". Nowhere was it said that the vehicle was an "as is" sale and also just summing up a safety problem as "the vehicle is old and cheap" is one of the most unprofessional responses I've ever seen from a dealership. I also wouldn't consider $15k for first gen tundra to be cheap. I knew buying a vehicle of that age would mean there would be issues and I was prepared for that, however I wasn't prepared for the vehicle to come out of the shop unsafe with zero warning. I chose this dealership mainly because of the good reviews and yes I was in a time crunch, but I easily could have bought another vehicle from any dealership. This truck looked good, met my needs, and the dealership was extremely well rated. The fact remains they sold a vehicle with a non functioning front sway bar and a faulty shock which very easily could have caused excess body sway to the point that the vehicle could have flipped in an emergency situation. They were negligent and unhelpful and I wouldn't recommend buying a vehicle here to
Read More