168 Illinois Ram Service Centers

It’s been frustrating since I purchased my jeep grand - Drew.tetik

It’s been frustrating since I purchased my jeep grand Cherokee as after less then one day, there was a computer error causing the emergency collision brakes to disengage. I brought the vehicle back and was told a simple computer update would fix the issue by a manager. After a week of no contact, I went in and the service representative told me that the issue had to be escalated to star case but my vehicle couldn’t be returned in the meantime due to it being a “safety issue”. A few days after no contact, I informed the sales representative who has tried to be helpful that I would be coming to get my vehicle without it being fixed as a new wiring harness/connector had to be ordered now. I understand the CDK issue that happened and that issues can happen but the lack of communication and transparency has been frustrating as I will have to bring the vehicle back for the repair at a later date.

I was able to get a service appointment within a couple - nikmicky

I was able to get a service appointment within a couple days and got me in quickly when I got there. They fixed my brake issue and a recall I hadn't expected being able to get done during the appointment. I'll be back for my next services.

Great work, love the Forever Warranty on my 2017... - Bob

Great work, love the Forever Warranty on my 2017 Wrangler. The service department team were friendly to work with. On a side note - the White 2020 Gladiator with level and lift kit looks AWESOME !!!

Took my Ram in for repairs and they were completed very - Dreber12xes

Took my Ram in for repairs and they were completed very timely and knew about a service bulletin that covered the cost. It was greatly appreciated

Well leaving your review on their website didn't help - Very unhappy

Well leaving your review on their website didn't help maybe this will. Nobody is helping us with a follow-through on canceling our service contract. Talk to several people and they say they would help us still nothing. Maybe I need to call the local news to get results

Went to get the oil changed and while there the service - slk184

Went to get the oil changed and while there the service representative checked for a possible recall without being asked. I don't know Johnny Garner or why I can't proceed without rating him.

They have always taken great care of me, wonderful place - Jeepguy!

They have always taken great care of me, wonderful place to buy a car and not get jerked around, and there service is great top level.

Wonderful dealer to work with. - Barbmilr2

Wonderful dealer to work with. Service department is excellent! Will continue to bring our vehicles here.

Friendly and fast service. - terry

Friendly and fast service. We were at a horse show down the road when our 1-ton dually would not start. They got us in right away and found one of our batteries was faulty. Completed the warranty work with no waiting or hassle. Highly recommend the service department!

Chrysler had to buy back my Jeep. - julainmaki

Chrysler had to buy back my Jeep. Kunes was responsible for getting me my tax money back. There was confusion with my tax money because of my trade-ins. David Webb really went to the plate for me and got my money back for me I appreciate all he did. I can tell that Jeep Kunis is really trying to make a difference and is stepping things up. Cody and Max in service are great I love seeing Jim there when I come in. Mike keeps working hard on my jeep. David Webb has really helped me and so has Matt young, In the finance department with getting my tax money back. I know you guys did not benefit financially for helping me with the situation. I just want you to know I recognize this and I appreciate all you did. Thank you guys so much.

My visit to CDJR was ok. - b_hacor

My visit to CDJR was ok. Nathen was quite professional and informative. I would recommend CDJR.

The service department did an outstanding job on the - CHARLESCOOK13

The service department did an outstanding job on the service on my 2017 Dodge Caravan. It was prompt, polite and efficient.

large, comfortable waiting room, pleasant service - ktisitt47

large, comfortable waiting room, pleasant service personnel, provided estimated service wait time which was correct time i waited always service my cars here

Staff are very friendly and helpful I just love my car I - loweshanda120174

Staff are very friendly and helpful I just love my car I bought from them and they take good care of you thanks again!

If you are looking for a good dealership, you might want - Maureen

If you are looking for a good dealership, you might want to visit my new friend, Angelo, at Sherman Dodge in Skokie. I hesitated about traveling 41 miles to meet yet "another sales guy" to get an estimate on my accessible van that we used to transport my daughter in. I truly enjoyed my visit to Sherman Dodge yesterday! I've never said that about any other car dealer. Angelo was excellent. Each time he passed thru the waiting area, he had a genuine (not a sales-guy) smile and very informative about what was going on. By the time I left, I truly trusted him! I've already told several friends about the dealership (even though it's 40 miles away from where I live). Everyone agreed you do business right even when a sale is not involved! Thank you so much, Sherman & Angelo!

Great service and fast they did a great job and it was a - livinrich26

Great service and fast they did a great job and it was a fair price

I moved to the area in 2020, and started servicing my - johnb300m

I moved to the area in 2020, and started servicing my Charger at Fields. They were great! Friendly, fast, always fixed the first time. If the car ever needed to stay more than a day, I always got a loaner, or at least a quick shuttle over to Enterprise, complimentary. But late 2022, early 2023, things started to change. Communication with them plummeted. I'd have to constantly call them to even find out if my car was done. It took them 3 times to finally fix my water pump. (I did water pumps in high school, shouldn't be that hard). In the Fall of 2023, I was ready to shop for a Jeep product, and decided to check out Fields. I was walking around in there for at least 15min, and nobody even bothered to come say Hi. I was clearly "shopping." After that I left, and bought a Grand Cherokee elsewhere. In early 2024, the Grand Cherokee had some recalls come through. I took it to Fields since they're the closest, and I got a whole bunch of attitude for "not buying the car from them" but they'll take care of the recall anyway because it's a factory safety issue. According to Jeep Wave, I should get a loaner, since they needed to keep the car all day. I asked about a rental then from Enterprise, and with much attitude they said "fine, we'll drive you over there, but we need to authorize it first. If it's not authorized, the rental is on your own dime." Of course it was authorized by FCA but it took Enterprise forever to get the ok. Even the Enterprise manager said that Field's has been particularly difficult to deal with the past couple years. What a miserable dealership. It's really too bad, they used to be great. I'm never going there again nor will think of purchasing from them.

Pairing bluetooth - cdalpra

I'm from Fl. with a 2014 Dodge . Everyone has like treated me like I bought there. Auburn paired my new cell phone in seconds and also explained how to take my key apart so I could leave a key with some one and yet they could not drive it. What a delightful, energetic versatile person .Thanks for the great job!

I recently bought a Dodge Charger Hellcat at another - catanzaro.tim

I recently bought a Dodge Charger Hellcat at another dealership out of state. It unfortunately had a ton of issues with it when I received it. I took it to Auffenberg Dodge Jeep in Shiloh to have them address all the problems. Mike Reed and his team of service reps worked hard to help me get compensation from the dealership that sold me the vehicle. The mechanic (Ron) working on my HC is honestly the best around. Simply put, he knows his "stuff"! Thank you Ron! Mike Reed, Thank you! Without you, this would have been a nightmare that never ended. I honestly appreciate everything you did for me. Your communication is 200% and that goes a long way! Sincerely, Tim Catanzaro