FIrst and foremost, I am never one to complain and I am... - jschmidt22
FIrst and foremost, I am never one to complain and I am very easy to please as a customer. However, due to my absolutely awful experience(s) with Bachrodt, and the fact that they offered the card advertising reviews, I decided to express my displeasure with them.
My first experience was when I lost my keys and was in desperate need of a new key to be made for my vehicle, an obviously desperate situation. My first red flag was when I walked in the front door, there were multiple employees sitting at the cubicles nearby and not one of them looked at me or offered to help. When I stood there and no one acknowledged me, I walked around the lobby eventually finding my way back to the parts area. When I arrived at the parts desk to obtain a new key I was told the system was down. Okay, understandable. They took down my information and assured me I would receive a call by the next morning. I did not. So I called, was told the system was still down and I would receive a call later in the afternoon for an update, and they again took down my information. I did not receive a call once again, and at this point I am still without a key to my car and my car period. I called that next morning again, and was told they had my information and would call me when the key was done. At that point I disregarded Bachrodt and traveled out of town to obtain a new key. I never received a call from Bachrodt either, by the way. Thankfully we had a 2nd car in my family to travel out of town to get the new key!
Nextly, I was in need of a replacement part for my car and despite my objections to doing business with Bachrodt, I decided to give them another try. This experience was even worse! I called for the part ahead of time and was told to come in the following day to pick up the part. When I arrived, I had one of the salesmen cut me off in the hallway heading back to parts and he rushed back to the parts desk ahead of me. The parts desk then serviced him before me, when he was only asking about an aftermarket part for a truck that he sold the day before. So I stood there waiting patiently for nearly 15 minutes before the guy at the counter yelled back for someone to come help me. When someone finally came up to help me, he acted he like it was such a chore to service me and have my business. While I was being serviced, the salesmen and the two parts gentlemen all made me feel like I shouldn't be there any my business was annoying to them. They laughed and joked and talked about the parts the salesmen wanted before the employee said "well I should probably go get your part" and walked away. He returned almost 5 minutes later and tossed my part on the counter, asked for my payment, rung me up, handed me my receipt, and mumbled what sounded like "thank you" and then went back to his jokes with the salesmen and fellow parts clerk.
I have never, ever, received worse service in my life at any store in any industry, as I have twice now at Bachrodt. I truly am not hard to please at all when it comes to service, a simple thank you and a smile will satisfy me more than enough. Bachrodt has much to learn about customer service, that is for sure.
I will never recommend anyone I know to go to Bachrodt for absolutely anything at all. I will be more than happy to travel out of town or pay extra to take my business elsewhere rather than to deal with Bachrodt. Their messages they play while you're on hold are such a joke..."we truly care about your business and customer satisfaction".....what a joke.
Read More
Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
