206 Illinois Ford Service Centers

Everyone at this dealer has been wonderful! - Sheila H

Everyone at this dealer has been wonderful! The service department has always been superb! Melissa always seems to go the extra step to give great customer service!

Outstanding customer service from their Service Dept! - mpatrick

Outstanding customer service from their Service Dept! They helped ensure that Ford Motor Co honored their drivetrain warranty to replace the transmission on my 2019 Fusion. Furthermore, Ford Motor Co had originally denied my claim for tow truck and rental car expenses because I did not book the reservations through Ford, but Michelle stayed on Ford and got them to reimburse me for both expenses!

Service - SHARIC

I Have been coming there alittle over 6 years now They have a awesome Shop team The shop is great they take the time to listen to you and even if you dont have a appointment and you have something going on with your vehicle They have taken the time to take a ride with me to listen to see if they could fiquire it out I have done this 2 times now and both times they knew exactly what is was They have been excellent They are very pleasant and kind I will be going there for many more years

I have worked with Tony for more years than I care to - baines17

I have worked with Tony for more years than I care to admit. He is the best service advisor I have worked with. Tony in my experience is a trusted advisor. He always explains the issue in clear terms, explains the options, and makes sure communication it clear every step of the way.

The Best Ford Dealer and Service Dept in Will County - gmanaka1

The last time I was in for an oil change , the mechanic noticed a slight oil leak on right side of engine. The service writer (Joe Picicci) said he would schedule me to find and repair problem. I was under warranty , and the whole job was taken care of perfectly. I have purchased vehicles and serviced them since 2004 at this dealership. I highly recommend Rod Baker Ford foe service and sales. Greg Griparis

Thank you Jeremy and staff - SaderSal

It is so refreshing to see someone so 'right' for the job. Jeremy is so personable and he and his staff quiickly got us out of a jam as we were WI visitors in IL with a troubled 2016 Outback under warranty. Thank you so much!!

First time for weber ford. - Gravyboat53

First time for weber ford.We will be back.Chad our salesperson was very helpful and informative. He is the person to look for when you visit weber ford for your automotive needs and question.Great guy.

Josh was very prompt. - Schneidja

Josh was very prompt. Very nice.and very knowledgeable. He is definitely an asset to your company. Thank you for sending him.

Yes,yes,yes,yes,yep,yep, yep,yep, ya, - Gary

Yes,yes,yes,yes,yep,yep, yep,yep, ya, ya,ya,ya,ya,ya,ya,ya,

Excellent service from the service department. - JL

Excellent service from the service department. They fixed my issue, gave me a loaner car, kept me up to date and even washed the outside of the car!

Always the best, works with us to help us save money, - rickhefley

Always the best, works with us to help us save money, Great job Steve , Best dealership ever.

The sales team is great. - WilliamDAbed

The sales team is great. Some things about servicing my vehicle I don't understand. I've had two things that needed fixing. It shouldn't because even though it's a 2024. Still is a new vehicle, shouldn't have to be back again in for another problem.

Friendly and fast service. - terry

Friendly and fast service. We were at a horse show down the road when our 1-ton dually would not start. They got us in right away and found one of our batteries was faulty. Completed the warranty work with no waiting or hassle. Highly recommend the service department!

Terrible worst experience I ever had at a dealership - Jamescstewart0305

Terrible worst experience I ever had at a dealership didn’t a lot of run around

Have been customers of Packey Webb for over fifteen - Laura

Have been customers of Packey Webb for over fifteen years. They are very knowledgeable and the Service Team is great. Just worked with Tim and he was completely honest with the work that needed to be done.

Even though I had no appointment, they were quick to get - johncarl

Even though I had no appointment, they were quick to get my car in for service. The service people were helpful and friendly. The coffee's good too. Thanks

Service seems to be improving, a few years ago I was - Corsonr

Service seems to be improving, a few years ago I was ready to not go back, now things seem to be better.

Gordon recently helped me with my wiper blades. - Amy M

Gordon recently helped me with my wiper blades. His service was quick and he was very respectful. He showed me how to put them on and was able to answer my questions about potential future services. Thank you Gordon!

They did the oil change as requested, We have had an - segar123

They did the oil change as requested, We have had an ongoing problem with the escape since we bought it 2 years ago After the car has been sitting when you back up the brakes squeal whether they are wet or not. It has done this since the day we bought it. We have mentioned it several times when serviced and the last time we were in last week they told us it was a problem with the escape. I've had a lot of cars with disc brakes and none have ever done this on a cosistent basis like this. Very disappointed in Roberts Ford.

The staff is very professional. - George

The staff is very professional. They kept me informed on all services I was given and a fair assessment.

Had not used the pickup and deliver option before. - Dwegs60

Had not used the pickup and deliver option before. I called, to set it up. They text me on the day and picked my car up. I was called to let me know what was needed. My car was returned and I paid for the service. I was more than pleased with the service provided. The staff was helpful and friendly! Thank you Gallery Ford.

They definitely made this an easy process and i couldn’t - Mitsu/forc

They definitely made this an easy process and i couldn’t resist ! this is my 5th car from ford

Ford Dealership to get OEM replacement parts for my - MDeubler

Ford Dealership to get OEM replacement parts for my vehicle. I prefer dealing with the people who sell, service and supply parts.

Great service always go the extra mile Frank and Mark - jimjobfc12

Great service always go the extra mile Frank and Mark are the best. Will return when I need service.

Easy to schedule appointment, fast service, no surprises. - Oldtrux

Easy to schedule appointment, fast service, no surprises. Easy to schedule appointment, fast service, no surprises.

Always makes room to get me in for service very customer - Mike M

Always makes room to get me in for service very customer based, from sales to service they are great

My second visit with Peoria Ford, very impressed with - William_Ingram56

My second visit with Peoria Ford, very impressed with service and staff!! I’ve been treated great!

Always exceeds expectations and with a high degree of - Mlbjbaer

Always exceeds expectations and with a high degree of professionalism and courtesy! Always a pleasurable experience!