39 Illinois Honda Dealers

I had a disappointing experience at Friendly Honda in - Michelle

I had a disappointing experience at Friendly Honda in Springfield, IL. After a fuel injection recall repair, my dashboard lights started blinking uncontrollably just a few miles from the dealership. When I returned, multiple techs dismissed my concerns, insisting the issue wasn’t their fault. One even sarcastically asked, "Oh, are you a mechanic?" when I pointed out that the problem arose only after the repair. Instead of taking accountability, they claimed I would be responsible for fixing it. Their lack of professionalism and refusal to acknowledge their mistake were unacceptable. I will not return to this dealership.

Brian Ferguson helped me out and he was probably one of - Gambit0322

Brian Ferguson helped me out and he was probably one of the best dealers that I've ever had to deal with at any car dealership. He went above and beyond to help me get exactly the car I wanted and went to go grab it himself It was a great experience.

Thanks you Serra Champaign for always servicing my - Felicia

Thanks you Serra Champaign for always servicing my vehicle and making it an easy experience.

The worst experience ever! - nancyfinn33

The worst experience ever! got the run around had to go back 3 times. Already purchased car but they never did inspection. Got my own inspection but I was told by Benjamin Alvarez I had to get it done there. Ben quote "10/15 minutes tops and will reimburse my gas". Crock of crap. 1 1/2 hr. No gas $ plus receipt from mc Donald's in my car while they were supposedly doing inspection. Never got paper work regarding what they inspected. NEVER GO TO Honda city. They are full of lies . They suck

Thanks to Larry from sales for a great buying experience - heritageofficeproducts

Thanks to Larry from sales for a great buying experience on the vehicle that my bank would help me out in getting into. Thanks a million for everything.

The people here are always professional and friendly. - Clash123

The people here are always professional and friendly. The quality of work has always been on point.

I highly recommend working with Joe Wenskunas at Bob... - arundell14

I highly recommend working with Joe Wenskunas at Bob Brady Honda. I looked at different cars at multiple dealerships to find a reliable and inexpensive small car. I found a lot of bluster, little expertise, and poor service until I drove to Decatur. No pressure, sound knowledge of the vehicles on the lot, friendly follow up, and respect for me as a buyer made all the difference. Joe said up front that he wanted to earn my business and he did. Great experience, and I love my new car!

I regret we drove 2 hours to buy our new Honda from this - ts

I regret we drove 2 hours to buy our new Honda from this dealer. Salespeople were nice but management acted like we were getting something for nothing. They told us we were asking too much for our trade, showing us numbers from an AUCTION website, saying our KBB figures would not hold up in an actual sale but now they have my trade on their website at exactly what we said it was listed for across the web. Why can't a a dealer be honest and upfront when making a sale? We almost walked away a couple of times and now realize we should have trusted our internal xx meter.