Horrible experience trying to purchase a 2024 Acura RDX - ACURA/HONDAOWNER44YEARS
Horrible experience trying to purchase a 2024 Acura RDX base model from Arlington Acura. I am a Costco member so went through their auto program in order to receive no haggle pricing. I was contacted by this dealership on April 24th and received the Costco price. The dealership THEN asked if I had any other vehicles in our household. Since we have a 2021 BMW X5 I was entitled to an ADDITIONAL $750 off the quote I received. The sales person INSISTED that the quote included the $750 discount??? At this point the runaround intensified as well as the urgency type pressure techniques. I knew this pricing was incorrect so I ended up contacting management at the Costco auto program for intervention. Costco forced the dealership to send me the correct price with the 2 discounts. Arlington Acura reluctantly sent me the pricing after leaving me a voice mail asking if I wanted the quote? I did want the quote and finally received it on May 1. On this very day Acura financial more than doubled the financing rate from 1.9% to 3.9%! Due to the extremely poor treatment, dishonesty, pressure techniques, more than doubling of the financing rate and stalling techniques I refuse to purchase a vehicle from this dealership. I’ve driven a Honda/Acura for 44 years and it’s extremely disappointing to receive this type of treatment. I sent an email to 4 salespeople and the general manager at this dealership and never received a response.If NEGATIVE stars were possible that’s what I would give. BUYER BEWARE!
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