Revised Butler Lexus Review
I recently purchased a new - dmayhan
Revised Butler Lexus Review
I recently purchased a new Lexus RX 350 at this dealership. Carlos, my sales person was great with keeping in touch with me throughout the process and is a fantastic teacher when it comes to what you need to know about the car - it's great to work with someone in sales who also knows the product they are selling inside-out. Jose, finance director, did a great job explaining the options available and I ended up buying options that seemed like a good deal in the long run (time will tell!). Both of these team members are very responsive, and may even return your call on their day off. I had some hiccups when it came to the valuation of my trade in, which I was told would be a fair and honest offer. After the sale I did a bit more digging on my trade in value (Edmunds, CarMax) and saw some major discrepancies. I expressed my concerns to the team that worked with me, and was pleasantly surprised to have the new car sales director, John Coogan, follow up with me. We talked in more detail about the car's valuation, and he shared the dealerships evaluation of my car by CarMax that was completed about a week after the sale. Butler's trade-in allowance was spot on. The telling thing about this dealership is how they handle the dissatisfaction of their customers: they take your concerns seriously, are very pleasant and accommodating, and are willing to resolve whatever issues you have in a transparent fashion. This is a dealership I can recommend!
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