Nalley Lexus Galleria

Everything about this dealership is wonderful, they are proactive and so nice! They went above and beyond to find my growing family exactly what we needed and could afford. Carl Davis was so easy and fun t proactive and so nice! They went above and beyond to find my growing family exactly what we needed and could afford. Carl Davis was so easy and fun to work with and we appreciate all of the effort by both the sales and the financing team. They all made the process easy! More

HORRIFIC SERVICE EXPERIENCE. So I took my other Lexus (also purchased from Nalley Lexus) in for an oil change. They told me I needed new front brake pads. In my experience, Lexu So I took my other Lexus (also purchased from Nalley Lexus) in for an oil change. They told me I needed new front brake pads. In my experience, Lexus dealers don't typically stock brakes/tires for my particular Lexus model, so I got SPECIFIC ASSURANCE FROM THE SERVICE WRITER THAT THEY DID INDEED HAVE THE PARTS. Well, they didn't have the parts and they wasted two hours of my time to figure that out. I calmly asked to speak to the service manager to find out why it took 2 hrs to check the parts closet. He shows up with a nasty, passive aggressive attitude and then has the nerve to accuse me of wanting something (free service?). Listen pal, I own 2 Lexuses, I don't need or want free stuff, I just want to hear an explanation for your incompetence, which he was unwilling to provide. His demeanor improved when he greedily tried to save the sale "you can leave your car and have a loaner overnight." Sorry, but after accusing me of scamming, you're not touching my car now. I will say the GM did call me with an apology. BEWARE: Unless you drive an RX or an ES and need air in your tire, DO NOT LET NALLEY LEXUS SERVICE YOUR CAR. More

The whole process was easy! The salesperson gave a very thorough orientation and ample time for the test drive. Negotiating price was quick and fair. Delivery was thorough The salesperson gave a very thorough orientation and ample time for the test drive. Negotiating price was quick and fair. Delivery was thorough but took longer than expected, we did not expect the sales pitch on the warranty but are happy that you can a la carte the various coverage levels. We just didn't anticipate almost three hour process to accept delivery. Great vehicle, great salesman and great dealer. More

My experience with Nally Lexus was a pleasant one. The no pressure salesman, Cedric, walked me through everything so that I completely understood what I was looking at. I would buy from them again! The no pressure salesman, Cedric, walked me through everything so that I completely understood what I was looking at. I would buy from them again! More

The customer service that I received from Nalley Lexus Smyrna was outstanding. I bought my 2025 Lexus RX 350 that I purchased from them in for routine scheduled service and ended up leaving with a 2026 Le Smyrna was outstanding. I bought my 2025 Lexus RX 350 that I purchased from them in for routine scheduled service and ended up leaving with a 2026 Lexus Rx 350. Philip Pena, our sales consultant was very professional and knowledgeable in demonstrating the features on the 2026 and that convinced me to purchase it. The entire process was smooth and I did not feel pushed into upgrading my car. All the staff members that I encountered made me feel comfortable and valued. I highly recommend Nalley Lexus Smyrna. More

"I had a wonderful experience working with Andre Taylor. He was professional, knowledgeable, and made the entire process smooth and stress-free. There was no pressure, and he took the time to answer all my He was professional, knowledgeable, and made the entire process smooth and stress-free. There was no pressure, and he took the time to answer all my questions. Highly recommend!" More

The best new car purchase experience I have ever had. My Sales Associate, Orlando Pereira, walked me through the whole process, to include introducing to my new car and all of the options that came with My Sales Associate, Orlando Pereira, walked me through the whole process, to include introducing to my new car and all of the options that came with it. All within a few days of my ordering the car, which wasn't yet at the dealership. This was my third Lexus but the options change so much that I felt like I was in a spaceship - Orlando quickly made me comfortable with the purchase process and the operation of my new car. I cannot say enough good things about him, but I can recommend him unequivocally. More

Our Sales Manager was Horace McMillan. He was very pleasant, professional, & knowledgeable. He answered all of our questions, & provided a relaxing & stress-free environment. The experien He was very pleasant, professional, & knowledgeable. He answered all of our questions, & provided a relaxing & stress-free environment. The experience was excellent. More

Exceptional experience at Nalley Lexus Galleria. Purchased a used vehicle and the process was smooth, professional, and pressure-free. Purchased a used vehicle and the process was smooth, professional, and pressure-free. More

Orlando was friendly, knowledgeable and helpful. He evening took a photo for us with big red bow on car. He evening took a photo for us with big red bow on car. More