As a former Cadillac employee with over 20 years of - Sean
As a former Cadillac employee with over 20 years of experience, I expected better. We found a Cadillac XTS online that this dealership had recently traded for, and while the salesperson was courteous, that’s where the positive experience ended.
Unfortunately, management doesn’t seem to prioritize honesty. After negotiating a fair price, we encountered an issue when it came time to finalize the purchase. The manager added an undisclosed fee—about $1,000—which effectively erased the discount we had agreed upon. This kind of tactic feels classless, misleading, and ultimately damages trust.
This is exactly why so many buyers are turning to brands like Lexus—people are tired of the bait-and-switch approach. Transparency matters, and had the manager simply stated upfront that this was additional profit necessary to make the deal work, I might have been willing to proceed. However, the lack of honesty left me questioning the dealership’s integrity.
I have no doubt there are great employees at this dealership, but the way the sale was handled at the top level left a lasting negative impression. It felt like a “gotcha” moment rather than a professional transaction. If you’re considering making a purchase here, Sadly, I strongly recommend looking elsewhere. Buyer beware.
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