I will not stay silent about my experience at this - RP
I will not stay silent about my experience at this dealership it is completely wrong what they did to me. I am writing this review in the hope that it will help others avoid the frustrating, unethical, dishonest, and fraudulent experience I had at Garber Buick GMC. Unfortunately, my experience aligns with several similar customer reviews I have seen online.
On Friday, March 14, 2025, I visited the dealership with my father in search of a new vehicle. I initially met with a sales representative and explained my situation, noting that I was careful about having my credit checked until I found the right deal. I made it clear that I wanted to get an estimate of the monthly payments on a truck I was interested in, with a specific down payment amount in mind. I emphasized several times that I did not want my credit to be pulled until I saw some estimates which then I would be able to make a decision.
After test-driving the truck, the sales representative asked for my personal information to provide an estimate. At that very moment, he printed a piece of paper out and asked me to check over all the highlighted areas, to make sure everything was spelled correctly to sign. My dad and I immediately told him do not run my credit and He assured me that my credit would not be pulled and that the information would only be used for the purpose of providing an estimate. I trusted him and agreed to proceed with the estimate. However, after waiting for some time, the sales representative began trying to sell other vehicles to us, in which the info on those vehicles for us to look at weren’t correct as he’s telling me that the Turbo Max engine has a six cylinder so I had to look it up and show him that it’s a four-cylinder. At that point, I didn’t want to look at any other trucks because they were a complete total downgrade from the high-country Silverado that we have. So I gave instructions to only focus on getting an estimate for the truck we liked. At this point, I again reminded him that I did not want my credit pulled. He assured me once more that it had not been done.
Shortly after, I received an email notification that my credit had been pulled. I immediately confronted the sales representative, who claimed that the credit check was not from their dealership because they only use GM Financial. I was told not to worry, and again he insisted to go look at other trucks so we went outside to look at other trucks, I received another notification that my credit had been checked again, this time by GM Financial.
At this point, I became understandably upset and confronted the sales representative once again. He continued to deny running my credit, despite the multiple evidence in my inbox. I then spoke to the manager, explaining the situation and the multiple times I had requested that my credit not be pulled. The manager admitted that they had ran my credit, but seemed unconcerned with my concerns and no explanation for why my instructions had been ignored. The sales representative later admitted multiple times that he was at fault and takes complete and full responsibility, for having my credit pulled. The manager also said he told the sales representative he was going to pull my credit but the sales representative said that never happened.
This experience was frustrating and deeply disappointing. I felt misled and ignored, blatantly lied to several times and I am now left questioning the integrity of the dealership’s practices and this can’t be legal. Also having to deal with my credit score dropping for no reason because even after all this there was never a paper given to us showing any estimates. I would strongly advise anyone considering this dealership to proceed with caution and be fully aware of their tactics regarding credit checks and customer communication.
I hope this review helps others avoid the same issues I encountered.
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