I purchased my Subaru here a couple of years ago and have - Ltenny
I purchased my Subaru here a couple of years ago and have used them for all of my vehicle’s service needs since then. Last year, I also bought a brand-new set of tires from the dealership. I've been very happy with their service.
Recently, after driving, one of my tires suddenly went completely flat—likely due to a puncture. Fortunately, I was near a gas station, so I filled it with air and carefully drove it straight to the dealership. Since the tires were still under warranty, I brought it in expecting the repair to be covered.
I was initially told that although the tire was punctured and still under warranty, the claim would not be honored because I had “driven on it while flat.” I was very disappointed by this decision and felt it was unfair, especially as a loyal customer.
However, the service advisor, Sophia, was extremely professional and courteous throughout the entire interaction. She listened to my concerns, brought my reasoning back to management, and ultimately returned with the great news that the dealership would honor the warranty and replace the tire at no cost.
I truly appreciate the dealership reconsidering their position, and I especially want to commend Sophia for her professionalism, communication, and customer care. She made a frustrating situation end on a very positive note.
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