I went in for a tire change, the tire was in stock. - babyjas
I went in for a tire change, the tire was in stock. I arrived at 10:20 AM for a 10:30 appt. I explained what I needed done and I verified the tire is in stock! When I got go the service desk the sane person ask what I needed done. I explained for a second time what I. Made the appt. for. I signed two forms and was told to sit down in the lounge. I went to the restroom and while there the service writer called my wife @ home abd wanted to know I wanted go do. My wife told her that I was sitting in the waiting room. The service writer came to me and ask if I still wanted to do the tire. I checked my watch, 11:20 and I said “yes, you mean it isn’t already done?” She said it would be done right away! By this time I am totally frustrated and couldn’t believe the single task I came in for wasn’t done! I was shown the multipoint check list and declined to do anything else except for a tire rotation. I had set up an a lunch appointment so I made arrangements to meet later. At check out I was informed that I was not being charged for the tire.rotation! I have been a customer of Vero Toyota since 2016. This was the worst service experience I have ever had. We now live in Brevard County so I will weigh the decision if I will make the drive to Vero again. A customer should not have to repeat their service request multiple times
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