144 Florida Genesis Service Centers

Jose was pleasure working with he helped my family and I - Yudelkis_v

Jose was pleasure working with he helped my family and I get the new Tucson we wanted !!! 2022 at the right price! Thank you Jose and north palm

Although I came in for service and had no intention of... - Irene0105

Although I came in for service and had no intention of buying a car, Tony was able to get me into a brand new car for a price I can afford. Initially, he showed me one that didn’t interest me, but after discussing my non-negotiables, he was able to find the car one that checked all the boxes.

My appointment was 3:30pm they say me immediately, I did - DMONIQUEWILL

My appointment was 3:30pm they say me immediately, I did not have to wait. Customer service was excellent.

This collision center did a great job. - rtcfritz

This collision center did a great job. Unfortunately I have been there on two separate occasions but each time they did a great job with repairs.

Very professional & completely satisfied with service & - debra.a2525

Very professional & completely satisfied with service & repairs that were done by Sean Clumfoot. Debra Wallar

Loved the service, I had to take my husband's car for - Perla.minier

Loved the service, I had to take my husband's car for maintenance and Logan was very nice, took the time to explain what needed to be done and educate me on how to avoid the car tires from getting flat. Thank you Logan for an amazing service.

I am beyond disappointed with the service I've received - VENDETTIB90@YAHOO.COM

I am beyond disappointed with the service I've received from Genesis of Delray Beach. I purchased my 2023 Genesis from this very dealership just over a year ago, and the experience since then has been a nightmare. My wife and daughter were recently out shopping when the car's electronics completely died. Being barely a year old, I had it towed to the Delray Beach service department. Their response? They didn't have a technician available and wouldn't even look at it for six weeks! When I inquired about a loaner vehicle, I was told they didn't have any available. Their attitude was dismissive and uncaring, essentially telling me to deal with it. They suggested I take it to the West Palm Beach Genesis, a 30-mile drive. I managed to jump-start the car with a backup battery and drove it home. I then made multiple attempts to contact the West Palm Beach dealership, but they never answered their phone. I even drove up there, only to find the gates closed despite their posted business hours indicating they should be open. Forced to drive the car as-is, I had to jump-start it roughly every ten starts. After the excruciating six-week wait, I returned to Genesis of Delray Beach, hoping they would finally address the issue. My frustration was immense. I drove to the dealership and explained the ongoing problem. The service staff were again completely unhelpful, more interested in their phones than assisting customers. I waited for nearly an hour (50 minutes) before asking the same service representative at the front desk how much longer it would be. She acted as if she'd never seen me before, asking me again if I had an appointment. At that point, I'd had enough. I handed her my keys, wrote down my name and number, and walked out. This dealership clearly doesn't value its customers or honor its warranty obligations. I would strongly advise anyone considering buying a Genesis, or especially having their Genesis serviced at this location, to take their business elsewhere.

I was told online 800 down I get there about a hour in it - Sumeryoungs0

I was told online 800 down I get there about a hour in it changes to 1400 down then 2 hrs in they take my check stubs from me to make copies and when the salesman returns he tells me the owner said I can put 2000 down so if I want the car I need to come up with more money...by now I have already paid for the insurance and the tax tag and title and just about to pay the down payment...the worst thing of all I paid uber 70 dollars to get there and I had to pay another 124 to get home after being there for 4 hours and not getting a car. I am so disappointed and now I have to wait another 2 weeks to try some where else cause of all the money spent on uber's.

Great customer service. - Rankinsnicole

Great customer service. Very knowledgeable and the vehicles. Great experience from beginning to end. Met all of my needs in a timely manner.

Rating because of customer service. Upon returning to... - sallyshamby

Rating because of customer service. Upon returning to body shop because of loud scraping at my bumper area, All it would've taken would've been "sorry, we forgot to tighten up the plastic shield." Instead he insinuated I must have hit something on the way home. Wouldn't go back if future needs of body work.

excellent friendly service, completed ahead of... - grandma

excellent friendly service, completed ahead of schedule kept me informed at every step of repair and excellent quality of work on the repairs done to my highlander

An auto accident is, for most people, a frightening... - JLALLEN

An auto accident is, for most people, a frightening experience. My BMW 750LI, with every "Bell & Whistle," affords me extraordinary "JOY;"the BMW advertising agency hit it right on the head recently when this campaign was introduced. BMW is very special;I realize now, that it is not just the BMW vehicle, but the entire experience. Pior to an auto accident, I always looked forward to going to this dealership for service, and, while having free coffee, Starbuck's at that, just meander visiting the parts department (by golly, I always purchase something such as the BM Championnship shirts, wallets, key chains, about twenty caps, Clothing, cast replicas, of the 750LI, And, visiting with the personnel afforded me the opportunity to feel so very special, almost like visiting a five star hotel. Well before the most recent ad campaign, I was filled with JOY;oh, my, what a joyous occasion. My eexperience at the Lauderdale Collision Center has beren unique!!!!!!! Typically, in my opinion, visiting a collision center previously has been the least glamorous, most fearful, least pleasant, most anoying experience with all vehicles other than BMW. Doubtless to say, customers are in a much different frame of mind when their "Baby(BMW") is damaged and, the customer, in most cases, is recovedring from an injury of one sort or another. My experience has been nothing but fantastic!!!!!!!I believe that Mr. Steve Suppo, the Manager, Mr. Richard Simms, the Associate Managder, & especially, Omar, the chief Technician(he should be promoted if he is not in this position already,) appear to LOVE what they do. They are a reflection of Mr. Steve Suppo. I think that, if I were the President of BMW, I would get off my Butt, visit them, and tell them personally what great l;pove they are affording your customes. As a matter of fact, I would have all sales personnel visit the people I have mentioned for a few days and learn. Other things beding equal, such as BMW being "The Ultiomate Driving Machine, the BMW total experience, etc., it is the people mentioned, doing the most difficult job of all, personally, who have solidified my desire to purchase only BMW forever and to make certain that I tell at least one person every day about BMW, and only Lauderdale BMW. Incidentally, I drive many miles to visit this particular agency and, I always will. Thank you Holman Family;you have "Got It Right!"

Awful experience & terrible service from Buddy himself - UnhappyCustomer

My car is worse off leaving than when it arrived, bubbles in the paint, damage still not repaired. After 33 days I went to get my car for the 5th time and Buddy Foster himself was there he came out of the back office and screamed at me "You better just take your car today and leave we are done fixing it, nothing is wrong with it" I asked him to go out and look at the car with me when we approached I saw a 6-8 inch rubber mark on the front bumper that had just been replaced and painted by them. Needless to say after terrible service and having to bring the car back 5 times and another time not even leaving with the car I will never return to Buddy Foster because they do a crappy job and because Buddy himself thinks he can yell and scream at a customer. I had Jim tell me one of the times that I came up there to get it "Well you are just pickier than most customers" Which means that Buddy Foster thinks it is okay to not repair things, leave bubbles in the paint and clear coat because most customers aren't as picky as me. Buddy himself should be ashamed of his behavior and how he spoke to me it was totally unacceptable and there were several witnesses to see the show he put on. The repairs needed for my car should have taken at most a week however at 33 days it still needs work done and we be going to another shop to have the damaged caused by Buddy Foster repaired the proper way. I would no recommend that anyone bring their vehicles to BF for any repairs not only because the work is terrible but because of the owner don't give that rude guy your business.

I HIGHLY recommend Century Kia of Tampa. - AggiGMR

I HIGHLY recommend Century Kia of Tampa. I came in through the internet to shop for Kia EV Winds. The ladies in the internet department were amazing. Very courteous and direct with the answers to my questions. I was not able to purchase a Kia from Century Kia because I live over an hour and a half away. BUT I was so impressed with the internet department's work that I wanted to recognize their professionalism.