13 Florida Mercury Dealers

Chris really knows his stuff when it comes to getting - Sarahjackson

Chris really knows his stuff when it comes to getting someone in the right car! He was able to help me out and get me my dream car! Everyone there is so helpful and knowledgeable. I know where i will be going for my next car!

The dealership repaired my recall it instructed us how to - Ralph.siwa

The dealership repaired my recall it instructed us how to use The screen on the dashboard.

My salesman Lorenzo was outstanding and my experience was - Luekhalil

My salesman Lorenzo was outstanding and my experience was great. The service was very nice and the people were great!

I took my car in for body repairs, as was suggested by - mswafford

I took my car in for body repairs, as was suggested by the Toyota dealership. The original estimate was for less than $5000. Then it went up to $14,000 and ended up to be almost $20,000. I hit a pole in a parking lot, never even broke the headlight and the air bags did not go off, I was going about 10 mph. They sent it to a different mechanic who removed the engine so Bay could “fix the frame” and then the mechanic couldn’t figure out how to correctly reinstall it back. It sat in the parking lot for 3 months with the hood off where more damage to the engine was done. Bay argued with the mechanic about who was going to fix what and who was going to pay, and no work was done for months while the car sat there. They continued to lie to me about what was happening as to the repairs every week I called. The car took 6 months for the repair that was originally estimated to take 14 days. My insurance company finally sent someone to the shop to find out what was going on and discovered what was happening. Bay then had to send the car to the Toyota dealership to have the eigine fixed from all the damage done. It cost an extra $5000 which they passed along to the insurance company. The insurance company (AIG) say they’ve never had this happen where a company doesn’t get pre approval and just sends a bill for $5000. Bay refused to release the car until the insurance company paid in full. It sat there for a week while they came to a conclusion. Then Bay Body decided to take the car for a test drive the day we were headed there to pick it up and they found another problem. Fortunately they got it fixed, after I threw a fit. 6 months and $20,000 later we got the car back. My insurance company say if they’d known the final cost they would have totaled the car. They were horrible, they lied every time we called and ripped us off for thousands of dollars. They contracted a terrible mechanic and then didn’t want to stand by their decision. I recommend you don’t take you car there for anything!

Best Dealership in my eyes the salespeople were very - perrywilliams363636

Best Dealership in my eyes the salespeople were very helpful in purchasing my new vehicle.

The service department is a joke . - William Giesecke

The service department is a joke .. I take my truck to get an oil change and a wash to be returned dirty and I ask why is because I had the wrong car wash package when before that was the right one their excuse they raised the price and didn’t had the courtesy to let me know.. Keep in mind I bought this vehicle new at this dealership and this is how we get treated.. Fast forward I take my second car also a Ford for a malfunction and I arrived the service guy is eating a bagel and I explain my issue to be to told to leave it and it’s not going to been seen for the next 2 to 3 weeks since I didn’t made an appointment.. I tell this person I can’t leave it I have to go back to work he didn’t show no empathy I’m guessing his bagel is more important .. I’ve been gone at work for 4 months I didn’t know and now I am stuck with a broken car and nothing I can do this dealership used to be customer service oriented but after this I won’t set foot near there what a shame

Mike and his team at the body shop did a great job,car - billrivera86@gmail.com

Mike and his team at the body shop did a great job,car looks brand new again.

Definitely one of the smoothest car buying experiences... - benprakobkit

Definitely one of the smoothest car buying experiences I've had. I saw a listing on AutoTrader.com for a Scion XB that was just taken in on trade at Bill Jarrett Ford. I reached out and quickly heard back from Tori Richards; internet sales manager. The listing didn't have pictures yet since the vehicle wasn't even detailed yet, but Tori offered to snap some pics and text them to me. She even took the time to FaceTime me while at the vehicle since I couldn't just "stop by the dealer" to see for myself (I'm from Tampa which is 1hr 45min away). She pointed out the flaws on the used vehicle (expected given the age of the car), but also took the time to see if there was any other questions I had. I decided I wanted to move forward with the purchase, but I couldn't make it there until the next day. I didn't want to lose the car to another buyer, but Tori and her manager agreed to hold the vehicle for me until the next day. Went there and the vehicle was just as described by Tori. She was gone by the time I arrived, but she left all the details with a fellow colleague named Dee (which was also great to work with). They had my paperwork all set to go. It was literally a 15 min transaction. I was thrilled to be in and out of a dealership that quickly. A+ for the staff at Bill Jarrett Ford! Special thanks to Tori, Dee, and Rosalee (I believe that was her name) to making it one of the easiest car buying experiences.