414 Connecticut Used Car Dealers

Awful - kyla.y

Worst experience by far. Jay promised a friends car would be done before Christmas. Upon finally getting the car, after the date promised, there were many flaws. They were asked to swap the motor and after a drive around the block we discovered that the spark plugs were drastically incorrect. After changing those, we hoped we solved the problem but that wasn't it. The car is smoking extremely out of the exhaust and there was a stripped bolt, which we had to tap and die ourselves. We also found out there was barely any oil so we decided to do an oil change. The oil was very black and the filter was messed up. We went to Jays Auto in efforts to fix the car but after our encounter with Jay we will never be going there again. Jay immediately lost it and started to swear and yell at us, 3 TEENAGERS, as if we were the source of the problem. I would go so far to say it was verbal abuse. There were customers in the room and surely it was captured on the store cameras. Needless to say, don't go to Jays Auto unless you would like to end up fixing their mistakes. If I could give this place zero stars, without a doubt I would.

Honest dealer- Great Value-Happy Customer! - Great Car Deal

Everything at this dealer went smooth, No stories, great prices and Joe is very knowledgeable about his inventory. I will certainly do business here again.

Fantastic service. Nick helped me as soon as I walked in... - mleone

Fantastic service. Nick helped me as soon as I walked in the door. I was able to test-drive immediately. Ultimately, I purchased and drove home what I wanted in less than 3 days.

They were very good to work with. - rodneywms148

They were very good to work with. I recommend checking them out if you see something that you want 😉

Amazing levels of customer service and satisfaction that... - droman77

Amazing levels of customer service and satisfaction that rival those dealers specializing in imported vehicles.<br><br>I purchased a 2001 Mustang GT from them and I've made it a rule: this car is only to be serviced at Mantilia!<br><br>Thanks to Gary at the Service Department. Thanks to Mike my Mustang mechanic/guru.<br><br>Thanks to Nelson, my sales person!

Love my new Jeep :) - Christie D'Occhio

I had purchased a Dodge Ram for my husband a couple years ago and had a wonderful experience with Ralph. We needed another car so my husband called him he got us exactly what we wanted and was always available when I called. I would recommend this dealer and to deal with Ralph first hand he got us a good APR and held my hand from start to finish.

EFFORTLESS, SEAMLESS, SMOOTH, MAGICAL - MISSPEARL

It was love at first sight when I found Miss Pearl on Carfax.com. The time was well past midnight when I saw her and immediately inquired. Within seconds I was talking to someone on the internet team at NB Auto. One never knows what they are getting themselves into (especially as a female) with internet car sales and there wasn't a single moment that I was hesitant or mistrusting with Jeff and his team. It was the most effortless, seamless, magical and meant-to-be car purchase transaction I've ever experienced EVER. Jeff had my back the ENTIRE time from my arrival to the shop, through financing and even with a follow-up alignment. I couldn't be happier with my new car and the process I experienced to make her mine. You are in awesome and safe hands with these guys. I highly recommend them to anyone searching for their new car love. Thank you so much again to Jeff and the NB Auto team.

Very helpful and professional. - mbutler0330

Very helpful and professional. Josh is a straight shooter, and car was exactly as advertised.

Superb: including after sales suport. - Quality car fan

Stumbled onto Performance Imports by searching for a replacement Mercedes online. After several other stops at showrooms, we saw an immaculate nine year old E350 at a price where our money was going a lot further. We so liked the car that on picking it up we asked about any possible replacements for our second car. No pressure applied, but we were shown another immaculate vehicle, a twelve year old BMW suitable as our smaller car. That car worked on our imagination for a week, and we bought that one too. The dealership fixed up a couple of BMW senior care issues, did the transaction, and we were happy drivers. After sales, we took the fully disclosed recall issues (air bag and light) to our local BMW dealer who were very complementary about the condition, including having gone underneath and perhaps scouting for work, checked the usual suspects and reported A-OK, and an amazing example of the vintage. Then trouble: the BMW having driven a hundred miles and parked for a half hour would not start. Very much an electrical issue, a slow and then no engine turnover followed by the clicking relay. AAA jumped us and gave the battery a so-so grade, but passable (and also volunteered praise on the quality and condition of the car). Back to the local BMW dealership and indecision between the questionable battery and a minor whining on either the alternator or tensioner. Back to the Performance Imports, a hand over of keys, a detour for coffee and shops, and then the owner called. We are all set, the questionable battery - done, the possible pulley issues - taken off and replaced. No questions... were they a little disappointed to swallow the cost, yes, were we disappointed to have to call AAA, yes. But bravo, they did their job, followed up with our satisfaction in mind. Do we keep AAA? yes we drive old cars. Do we go back to Performance Imports? Absolutely, they sold us great kit and stood behind it.

Dishonesty. - Quinton

I bought this car on line through EBay. The ad read that the “vehicle is in great shape inside and out” and “Runs and drives perfect with no issues at all”. The ad also stated “It’s been fully inspected at our facility”. The Bill of Lading / visual inspection report from the shipping company picking up the car drew so many scratches and dents on the car diagram you could hardly see the car image. They also wrote notes “Bad gas smell”, “damage all rims”, “D/S mirror broke”, “Seat very bad”. In actuality when the car arrived I had never seen more scratches on a car in my life, not to mention dings. The driver side leather was completely worn and stains throughout on all the seats. The car smelled horribly, but can’t say it was gas. When we started the car on the transport an error message came up that stated the battery wasn’t charging. It turned out that the alternator was bad. On further inspection the right rear wheel was dragging horribly and needed rebuilding. The rear wiper didn’t work and most of the rear defroster lines didn’t work. I won’t even get into the trouble I’ve had since. That’s on me – it’s a used car with no warranty and get that, but honestly believe they know of at least some of the other issues and simply provided a Band-Aid fix to sell the car. The photos on-line looked very good and can only assume now that they were touched up. There were only 66k miles on the car so easy to believe it would be in great shape. The car was not in “great shape” or even good shape and clearly not inspected. This company is nothing less than dishonest.

By far, the best and easiest car buying experience I’ve - Chris

By far, the best and easiest car buying experience I’ve ever had. Lots of great cars. Inventory constantly refreshed.

Unhappy Customer - KimG97

3 months after buying a car from here, the whole engine needed to be replace. The car hadn't even had it's first oil change. Called & spoke to Edwin & he was not very helpful or understanding. He made it seem like because they replaced the breaks before us buying the car, that was enough to sell as a lemon. Paid $7,800 for the car to turn around to pay almost $3,500 in repairs. Will NEVER buy another car from here.

Omg Seth was amazing guy he gave me an excellent deal and - tezrek2006

Omg Seth was amazing guy he gave me an excellent deal and I was there for only an hr and traded my car and left with a new one he was a very fair guy thank you autobarn if anyone wants a good trade in value for there car this is a place to go

Recommended - frumpy

Bought a 2012 town and country from Larry at Sharp cars in Bridgeport.very honest and easy to deal with.His cars are all top notch,would recommend them if ur in the market for a quality used car...check them out :)

I didn't get a response from them so I don't have a great - r911

I didn't get a response from them so I don't have a great review.

Pleasant and courteous staff - Jamatruda

Overall great experience . The owner is knowledgeable and friendly, as are the sales and finance staff. Low pressure sales and top notch customer service which is appreciated.

Dishonest, does not disclose all problems with vehicles - CathyS

Do not trust these people. Certainly, don't buy a car from them. I did, and now I'm out $3000 in extra repairs. After my first inquiry about a car listed on their website, the seller emailed me and informed me that the vehicle was not available to test drive because he needed to bring it to a VW dealership to check on a "check engine" light code. The VW dealership had the vehicle for nearly a week. In follow up emails with the seller, he told me that he did not yet have the car back and explained further: , "...but the scanning at the dealership came up with an "old" code; so I'm going to pick it up tomorrow and drive it around for a couple of days to see if anything reappears. If not, the car is good to go. If this code does reappear, the car will need a switch inside the transmission which might be having an intermittent problem. At that point, we'll replace the switch before you get the car." I purchased the car on a Friday. On my drive home with the car, the check engine light came on again. I emailed the seller, he assured me that any repairs should be covered under the warranty that he sold me with the car. Several days later, I took the car to my local VW dealer. They found a critical transmission problem was the cause of the check engine light coming on. They advised me that it was not safe to drive the vehicle in its current state and the service would run about $2300. They also found a crack in the oil separator, which cost an additional $430 to repair. I emailed the seller about the issues. He replied with the appropriate "legal" response of "I'm so sorry to hear that the Jetta has developed a problem..." as if the problem developed after I had driven the car away. A transmission problem doesn't just happen within a few minutes or hours of a car being driven away. The VW dealer that the seller had taken the car to indicated that the car had a transmission problem, though they incorrectly identified it as a switch. They cleared the check engine light error code and did nothing to repair it. The seller admitted that the check engine light might reappear at some point. Despite assurances that any potential repairs associated with this check engine light would be covered by the warranty, or that the seller would make repairs if the light reappeared before I picked the car up, he has denied any liability on his part for these repairs. I have not asked him to fully cover the repairs, but have asked several times for some sort of compensation to help cover these unexpected costs. I have not received any further correspondence from the seller.

Extremely satisfied - JoanneK

I had a wonderful experience with Bobby and Scott at Town Hill Auto. I came in not expecting to come out the same day with a great car. They took care of all of the financing made my life so my easier. Thank you so much for a 5 star experience.

Very professional and helpful. - jmerle75

Very professional and helpful. With a lot of knowledge about cars. This is the first time I don't have anything negative to say about a car dealer.

Had an overall great experience! - Crystal

Had an overall great experience! Everything was done quick and love the car! Welcoming family vibe..

After going to 3 other dealers, this one was up front and... - InspectoRob

After going to 3 other dealers, this one was up front and disclosed all with no double talk. Got very competitive low interest rate without all of the games and manipulations of others. Price was at msrp, but gave us a little more on the trade in (a lot more than the 3 others were willing to give). A Good experience.

Beware - pick240

Typically dishonest used car salesman. Promised new tires and installed used tires that looked fine until we had a flat 2 months later. When repaired we were told the tire had previously been plugged for a leak and in fact all 4 tires were used. Get it in writing from these guys.