32 Connecticut Subaru Service Centers

Everyone goes out of their way to be helpful and answer - wilysue

Everyone goes out of their way to be helpful and answer any questions customers have.

La`Trell Alston Took excellent care of me as I have - artkatz

La`Trell Alston Took excellent care of me as I have brought in my 2 Subaru's. He watched over while the cars were in for service & kept me informed as the cars were worked on. I highly recommend dealing directly with him if you are unhappy where you service your subaru. Most important he is honest & hard working. Art Katz

Very friendly atmosphere! - Maarten93

Very friendly atmosphere! They did a good job on my car. I appreciate it very much.

Always get excellent service. - PSTJRJ

Always get excellent service. They explain what is needed so I understand. Great advice on how to get the most from my car.

Immediately upon using dealer rater I got a response and - kevin.e.gregory

Immediately upon using dealer rater I got a response and worked towards resolution. My consumer confidence in dealing with Quality went up exponentially based on how they worked with me.

Always a great experience at Dan Perkins at Dan Perkins - Edward.berry

Always a great experience at Dan Perkins at Dan Perkins Subaru . Daniel was extremely helpful and kept me informed. My car was ready ahead of the time promised !!!

After a bit of back and forth on the phone for an issue - badger

After a bit of back and forth on the phone for an issue with my 2024 Crosstrek with a check engine light on the day before New years eve I was able to drop it off and get a loaner. Michael had the diagnostic done quickly found the problem and was actually able to get my vehicle fixed on New years Eve ( the next day) before they left for the holiday,this fix was 2 days sooner than expected. Kudos to Holmgren for getting the problem taken care of super fast and giving me the option of picking it up even though I could not get their till after closing. Great customer service and turn around time!

Great service department, great staff, they always take - Guyc1952

Great service department, great staff, they always take great care of me. The car is always completed on time, which is important to me.

Service - Karen2017

First oil change and they fit me in on Saturday morning and also took care of two recalls and other items. Service advisors were very helpful and had everything done sooner than expected

I trust the opinion of this dealership. - crystalstar926

I trust the opinion of this dealership. Art Azzarito in Service, makes the difference, always...I needed a part, and was so happy it was ready in no time. Corey Henderson, General Manager, thank you so much for always following up with me. Never enough Kudos to you both. I appreciate.

Highly recommend this dealership. - ARTIMID

Highly recommend this dealership. I was driving through on a road trip and my car started flashing lights and "for safety" disabled all the safety features... But, even though they were super busy they were able to squeeze me in and check the most common issues and give me a diagnosis when it didn't turn out simple. Sadly, the part would have been in the next day - and while I really wish I could have had it done here, I just couldn't stay in town due to work the next day and the need to drive 3 states away. For reference, I did go to another dealer who told me before when things went wrong and was told: "No, we won't even check it. Make an appointment for another day." - This dealership, I personally feel, went above and beyond to help an out of state person in trouble. I greatly appreciate their assistance here and assurance that my vehicle was still safe. After getting back into my own state I was able to make an appointment with my local dealer to get the work done at a later date (though probably not at the same forgiving rate). I'd really not have felt very safe driving without concern that my engine was going to explode or something without their help. If I'm ever in CT again for a longer time and my car needs service, I'll 100% be bringing it to this dealer. Heck, they even offered to wash my car still.

Before I write a review on how long I’ve been trying to... - Kingkem

Before I write a review on how long I’ve been trying to get my car situated and fixed properly as that what insurance is for. I’d like to talk to someone to make sure this is not what really goes on over there.

I recently had my car repaired here. - Mlk7ski

I recently had my car repaired here. I dropped my car off and was told it would be ready in 12 days for pick up. On the estimated date I had not received a single update the whole time my car was in the shop, so I called and was told it should be ready the following monday (3 days later). I received no phone call monday, so I called them around 3pm, to be told it would be ready Wednesday. I spoke to the secretary and asked for her to call me and leave a voicemail on Wednesday with an update if the car was ready or not since I work night and would likely be sleeping, she agreed. I received no phone call, and when I called at 3pm again, she yelled at me, saying she didn't get an update until I called and she had to ASK while I was on the phone with her. She then proceeded to yell at me, saying the car won't be ready until Friday, and that I can NOT call her, that she would call me. Guess what? Friday came, no call. Called Monday, at open, didn't get a return call till 2pm saying the car was ready. 12 days, was now 21. When I picked my car up, there was a box of car parts on my passenger seat, my driver door speakers. They refused to put them back in saying they were broken when dropped off, which they were not. They were left for the manager to contact me, who still has not. The chrome pieces on my door were never put back, and part of my side view mirror was never assembled so wires are hanging out of it. I have reached out to the manager 3 times. No response STILL. Reached out to my insurance, and am taking my car to a different dealer because this was the absolute WORST experience I have ever had with a collision center. They are truly unprofessional, unreliable, and should not be trusted with the repairs of anyone's car.

Chris communicated well the work to be done and the... - pootmom

Chris communicated well the work to be done and the price. He was courteous and friendly.This dealership has always done exceptional work on my vehicle at a fair price.

Bad experience. Poor service skills - MikeY

Worst body shop I've been to. They'd have done a better job at Macao. After Joe telling me he'd work the deductible in for me, they call me once it's finished to tell me that it's all set but I have to pay the deductible. I figured no big deal so I went down to pay and pick up my truck. Upon examining my truck, they didn't prep the truck correctly and I had a flaw over a foot long that nobody even checked over or looked at before they tried giving it back to me. While letting joe know that i was upset over the issue, he displayed his poor customer service skills by walking away from me mid conversation and going into the back. Grated i wasnt yelling or being a dick, just talking. After a weekend of having my truck still and them racing through it again, there's still a section that they never fixed. I paid to get it out of there out of their hands. First off, how do you give a car away with a huge imperfection, then bang through it and still have it look like crap? Very unreliable and rushed here.

I have been to the service department two times, small... - joebac11

I have been to the service department two times, small I’m nature. But they took care of it. And also the parts department is also great. Dave was Awsome. I bought my car in December and I’m happy with Renolds Subaru. And I will be a customer for life.

I had some body work done on my Subaru. - iancole1982

I had some body work done on my Subaru. The customer service was great and the body work was excellent. I appreciate the good service.

I live on the east end of Long Island and have traveled... - rebarr

I live on the east end of Long Island and have traveled up to Schaller for the last 7 years to buy from them. John Benner has been out salesman each time. Couldn’t be any happier with the service and professionalism we are treated with each and every time.

The service was more than Exceptional - MTB

Dear Mr. Weiss, I want to thank you for your quick response and resolve for the miss communication between me and your Service Department. I was very please with the service that you provided for me. You were on time and very respectful to my needs. The service was more than Exceptional. I thank you very much, it made my time constraints more than manageable. Thank you and your service department for your great work. I would recommend your department to all. Best Regards, Ernest & Mary

Took vehicle in for dealer to look at parasitic battery - walt242us

Took vehicle in for dealer to look at parasitic battery drain issue, made the "mistake" of asking service attendant for documentation showing that I dropped off my vehicle. The assistant service manager, Alyson Santos interjected himself into my interaction with service attendant - asking "if that was your fist time at at dealership? You are acting like you have never been to a dealership before." In all my decades of having my vehicles serviced "at dealerships", I have never had an encounter where the staff was so blatantly rude, condescending and belittling. I have purchased two vehicles from this dealership, however, I will not be purchasing a third from them. Interesting enough, I took my vehicle and left and went to another Subaru dealer whose service attendant had absolutely no issue providing me with proof that I dropped of my vehicle for servicing.

Pretty good salesman's, parts personnel and technician. - Estebaniam

Pretty good salesman's, parts personnel and technician.. The answering service is hospitable.. Just purchased my 2024 Subaru Forester…. And my 2012 Subaru Outback still running like a champ.