My son purchased an Acura RDX w/Tech a year ago and - Steve F
My son purchased an Acura RDX w/Tech a year ago and worked with Sales Rep. Rick Ottavi throughout the entire process. Rick was extremely experienced regarding his knowledge of the vehicle as well as being very professional, honest and personable throughout the entire sales process. Rick also explained every element of the purchase and financing process as well as quoting an honest trade in value for my sons Acura TL. When the final numbers for the purchase were tallied, Rick went over every single detail that went into determining what the final price of the vehicle was to the penny. There were no hidden fees or "surprises" and he never tried to upsell us on anything extra, but did explain some optional Acura programs, warranties options should my son choose to utilize any of them in the future. The customer service from Rick Ottavi and Devon Acura was so good, I acquired a 2025 Acura w/Tech in December 2025 for my wife and dealt with Rick Ottavi again throughout the entire process. My wife and I received the same exceptional customer service that my son and I received a year before. Rick took care of every detail including contacting my insurance company to acquire the new insurance cards for the vehicle. It should be noted that I live in the center of the State of Connecticut and visited four (4) other Acura dealerships that are very close to my home. The other sales reps I dealt were not even close to providing me with answers to my questions regarding pricing or providing me answers as to why pricing and financing was different from dealership to dealership. I travel an hour to Devon Acura from my home in order to deal with Rick Ottavi and the staff there because of the exceptional customer service I receive. This will also include where I take my vehicle for service based upon the service my son has received for his RDX. If I purchase another vehicle in the future, it will be from Rick Ottavi at Devon Acura.
Read More