On 11/27/24 we called Morehart GM dealership inquiring - Carla
On 11/27/24 we called Morehart GM dealership inquiring about a used 2013 GMC Yukon Denali. Elliot the salesman said there was nothing wrong with the vehicle. He said it had been gone over with a fine-tooth comb in their service dept. He was supposed to send us photos of the vehicle Weds. evening. We never received them until Fri. morning. That's when Elliot sent us a photo of the right front bumper indicating some damage and that it was only a "scuff". It was not, it was actual damage. Minor, but damaged. He indicated that he didn't want there to be any surprises, but he should have disclosed it on Weds. when we first inquired. We asked him if there was any other damage, and he said no there wasn't. We called 2 body shops and sent photos of the damaged bumper and what it would cost to repair. It was anywhere from $800 to $950. That wasn't a deal breaker, but we wanted to have the dealership take that amount off of the sales price.
We traveled 220 miles one way from Walsenburg to Durango to test drive it. When we arrived, we had several more surprises. The windshield was chipped and cracked, the rear bumpers had very noticeable scrapes and scratches, the rear tailgate window heater defrost wire connection was pulled off the window. The dash was cracked in two places. Upon having a mechanics shop do a pre-purchase inspection at our expense, they found the oil cooler lines needed replacement, the rack and pinon assembly was leaking, an axle shaft oil seal was leaking as well. After bringing this to the salesman Elliot's attention, he would not come down to a reasonable price. We were extremely disappointed and unhappy with this dealership and their non- disclosure and lack of transparency about this vehicle's issues. We make the trip for nothing. Had he been more transparent of all the issues, we would have not made the trip in the 1st place. Buyer Beware!!!!!
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