328 California Nissan Service Centers

Large dealer, and clearly have a big chunk of southern - greenmountain_FX

Large dealer, and clearly have a big chunk of southern San Diego. I wanted to drop a huge kudos to service advisor R. Galbreath for coming through to help with an issue that wasn't their fault. Courteous and went the extra mile to get us sorted

Great service department! - Lovemynissan

Great service department! the whole team was helpful and knowledgeable! Thank you again I will definitely be back.

Service department charges extremely unreasonable rates. - gbuhler

Service department charges extremely unreasonable rates. They wanted $940 to replace an accessory belt and tensioner. This is less than a 1 hour job utilizing less than $100 in parts. Also - they weren’t even planning on replacing the idler pulley, which is always considered part of the job. Just poor service overall. I opted to do the work myself; and I can take my family to Disneyland with the savings.

Short story: I would avoid this dealership and go - konnerchristie5

Short story: I would avoid this dealership and go somewhere else. You will be pissing away money here. They're dishonest and will get you to pay for services you don't truly need. Then they will drop communication with you once you've been taken advantage of. Long story of my experience: We originally came into the dealership to do an oil change. We asked if the dealership could check the brakes because we had them serviced at an independent mechanic (front brakes around September 2023 and rear brakes around November 2023); and they've been pretty squeaky. Although this is normal, we wanted a second opinion. We received a call from a service rep (I will refer to him as Guy). He explained the mechanic did a simple 'pad slap' and they should have also resurfaced the rotors; Now our pads are wearing down unevenly. His language was quite serious, leading us to believe our car needed this service immediately or further damage would be caused to our car. Although we asked how long our pads could expect to last since they are almost brand new, Guy could not give an estimate and refrained from providing any other guidance other than the best path forward is to have the rotors resurfaced and get new pads. During this conversation, Guy stated Nissan could keep our old pads as evidence of poor workmanship to try and get a refund at our previous mechanic for 'doing a poor job' ... to which agreed would be a great idea. Upon arriving at the dealership, Guy explained the Nissan mechanics threw away the previous brake pads. I asked how this could be possible when we clearly discussed keeping them; he did not know. So now we have no evidence as to the status as our pads. HERE IS THE HUGE SURPRISE: Guy's suggestion was that Nissan could provide some other old random brake pads as evidence (implying that we should provide false evidence and lie to the previous mechanic). So not only did this dealership take advantage of us, they rid the proof, wanted us to lie and rip off another mechanic From here, I expressed my complaint to Guy. After seeking advice from friends and professionals the night after our conversation, I learned that our pads should have been in near mint condition as we drove less than 5k miles since getting them serviced in 2023. There's no reason a professional dealership shouldn't have explained that our pads had a long useful life left. Pads should last anywhere from 70k miles to a very conservative 20k (for a poor, brake-heavy driver) I believed we were taken advantage of to pay $1,400 for a service we did not need whatsoever. Lastly, I asked to speak with a manager, he was 'busy in a meeting'. Then I called him twice and sent 2 emails to file a formal complaint. The manager never responded. Life Lessons Learned: 1) Brake pads can last anywhere from 30k to 70k miles depending on the driver. Don't let any mechanic scam you into getting new pads when yours should have a long useful life. 2) Don't let the dealership may you believe you always need a rotor resurfacing. It's recommended every time by the dealership, but it's more subjective than originally let on. 3) This dealership, maybe Nissan in general, can be dishonest. Do your research beforehand and find a good mechanic ahead of time.

Great - Arleth Guerrero

Thank you Henry samaniego for the great service, lo mejor de todo, es que es bilingual y te explica muy bien si tu carro necesita algun servicio extra.

Ultimate service delivered by Carlos service advisor - Bm335

Ultimate service delivered by Carlos service advisor today. If you looking for best service advisor at Mossy Nissan Oceanside Carlos is the BEST!!!

Honesty and Excellent Service - EstherB37

I want to extend my gratitude toward Jezreel and the staff for their excellent customer service. In 2017 I purchased a used Nissan from a local dealership which had low mileage and unfortunately a ton of minor issues and headaches. Needless to say I have had several unfortunate experiences at said Nissan Dealership. I chose to stop utilizing said dealership and chose to go to an independent mechanic who had been reliable with my past vehicles. I was disheartened that I had to bring my car to be serviced as a sensor issue could not be resolved by my regular mechanic. My mechanic recommended using MyKiaNissan in Salinas. Jezreel and the staff were super nice and attentive and paid attention to what I had explained to them regarding the issue with my car. I spent minimal time there in their nice clean and spacious waiting room while he serviced my car. When he finished I was surprised with no charge which I had not been expecting. Unfortunately later that afternoon the same light went back on in my engine so I promptly called back and Jezreel told me to bring it back and he would check it, free of charge. After he checked the code, he discovered it would be a costly problem and this is when he went a step further and checked to see if I had an extended warranty. He even took the time to call and file the claim for me once we figured out it was covered within my policy. After having such bad experiences with the dealership I purchased the vehicle from it was quite refreshing to be treated with kindness and as a valued customer even though it was my first time there. Thank you so much Jezreel and The MyKiaNissan crew in Salinas! I look forward to doing business with you in the near future! -Thankful Customer

The folks at Napa Nissan were very thoughtful and - kirbyerika12

The folks at Napa Nissan were very thoughtful and considerate. They made me feel welcomed, listened to my needs making purchasing my car easy. I will definitely return in the future.

Nice costumer service, and always very helpful. - BPLAAT

The oil change job was very quick and efficient. I liked how Nissan checked my car for any other needs besides what has been done. Very dependable.

Stay away from Mia Young! - Rio

This review is mainly for the service advisor, Mia Young. If you want TERRIBLE SERVICE and TERRIBLE ATTITUDE, she's the one to see. She used to be my mom's service advisor, but not anymore; THANK GOD!! I do NOT know how she talks to her other customers, but I do NOT appreciate how she talks to my mother. I had the pleasure of seeing this in person yesterday. Yesterday, I accompanied my mom to the dealership because my mom's car stopped in the middle of the road. Given my mom had an oil change appointment already with Mia, but my mom went straight to Andrew because she knows Andrew will treat her better. Andrew mentioned that we were scheduled with Mia, but Mia said something like, "oh that's all you, Andrew!" She said this right in front of us like she was happy to have my mom go to someone else. REALLY????? This really made my mother and I uncomfortable. Mia, if you have ABSOLUTELY NOTHING NICE TO SAY, DO NOT SAY ANYTHING! We were already in a stressful situation and your attitude was unnecessary! Keep away from this advisor! 0 stars!!!

I have been coming to Nissan of San Bernardino for a year - Collettewilson23

I have been coming to Nissan of San Bernardino for a year or so and I have never had any problems or issues with anyone here. They are always polite, honest and very professional. I am very satisfied with the service and staff. Jeff was very polite knowledgeable and helpful.

Worst service department I've been involved with - Hector Vasquez

I bought my truck in this facility as i left the building the ABS and Brake Light was on i took it back the next week and now it has been in the service department for three-weeks now and wen I call i dont get any responses or phone calls returned this is ridiculous.

Gary is always helpful. And also all the staff. Service... - Yayavisi

Gary is always helpful. And also all the staff. Service is always great and never try to sell me anything. Thank you very much. Good day.

Ms. Amanda, my service advisor, was amazing. She has - scudman1991

Ms. Amanda, my service advisor, was amazing. She has great customer service. She's very professional. She's polite, full of smiles. She's very thorough. She's an expert. She told me my problem in the car. And she fixed it, and she's just great. Reviews Profile & Settings Nissan of Stockton Feb 16, 2024 scudman1991 Ms. Amanda, my service advisor, was amazing. She has  great customer service. She's very professional. She's polite, full of smiles. She's very thorough. She's an expert. She told me my problem in the car. And she fixed it, and she's just great. SEND RESPONSE Amanda Matthews Reason for Visit Service Service Price Transparency Workmanship Service Time Service Communication Recommended Yes  DELETE REVIEWEDIT REVIEW Nissan of Stockton Feb 14, 2023 scudman1991 Hey everyone if you are interested in seeing a friendly, full of smiles go see Ms. Amanda Matthews in the Service Dept, @NISSAN OF STOCKTON in the Service Dept I would like to send a Kudos & Compliment to her, I appreciate all you have done for me. You have been so enthusiastic about following up on my problems with my vehicle and maintenance needs through my warranty for my new car for its service & maintenance. I think you're a Humble Lady & employee I'm always happy to have a conversation with such a friendly person. It is great that you have been so thorough in your research & scheduling.I appreciate you being so enthusiastic about following this up.” “I think you're just being humble.” “I'm always happy to have a conversation with such a friendly person.” “It is great that you have been so thorough in your research. Sincerely, John Oliveri

Mike Q rocks! - techie

Mike Q took care of my car service needs. He understands quickly what needs to be done. He also understands that people need to get things done fast and get out quickly. He double checks the work that the service people did. What more do you want?