327 California Nissan Service Centers

Never trust a Chevy dealer is a long heard piece of - scottbmw

Never trust a Chevy dealer is a long heard piece of advice and I agree. I reached out electronically through the website. Got a text back from the guy who took the truck in. I called him and it seemed like I was one of the first to see the ad and there was no rush. Got a text from another guy the next day Friday 1/27th named, Michael, the Internet guy and he asked when did I come see it, I said Monday, he said great. I texted him Monday morning to remind him I was going to come to see it. He texted when, after lunch, he texted thank you. I texted him after lunch and told him I was on my way, he called while I was en route and said it was off being painted it would be back hopefully at the end of the week, maybe Friday but he doubted it would be ready as they were so busy at the paint shop. I was busy then I reached out today and told it was on hold for someone, I figured that was me. Another text saying it’s been sold. Later I was texted they can only hold it for someone en route, I was… on Monday. I had the feeling they were holding it for me, they never gave me the impression there was other demand, someone could have called or taken a refundable deposit. I do not recommend this dealership, typical dealership games.

My car needed a part and I ordered it via McCrea. This... - Paul James

My car needed a part and I ordered it via McCrea. This was on a Friday. They said the part wouldn't be in the shop until the following Tue or Wed. I thought that was fine. I went into the shop on Wed since I hadn't heard from them. They now claimed that the part wouldn't be there until Friday (a week later) but that they would be closed Friday, Saturday, and Sunday. So, they expect me to wait more than a week for this part. I went online, found the part, selected overnight shipping, and the price was still cheaper than McCrea's. I called McCrea and said that they needed to refund my payment (they made me pay when the order was placed). They said no. So, they don't believe in keeping their word. Now I have had to put in a dispute with the credit card company, which is really fun. I ordered the part online and it will be here tomorrow, one day after placing the order! I will NEVER use McCrea Nissan again and I recommend you don't either.

Large dealer, and clearly have a big chunk of southern - greenmountain_FX

Large dealer, and clearly have a big chunk of southern San Diego. I wanted to drop a huge kudos to service advisor R. Galbreath for coming through to help with an issue that wasn't their fault. Courteous and went the extra mile to get us sorted

Great service department! - Lovemynissan

Great service department! the whole team was helpful and knowledgeable! Thank you again I will definitely be back.

Extremely shockingly, poor service. - S2013

Extremely shockingly, poor service. DO NOT GO HERE, they are thieves!! Have been coming to this Mossy for years, and have not had any issues up until a couple of weeks ago. Took the car in because it was making strange squealing sounds and jerking uncontrollably on the road. Was aware I had a weak tranny. They were also aware and had this listed in their records but they told me this was just all due to needing new front brakes and a new belt, not mentioning anything about the tranny finally dying out. The (biggest) and most important issue needing to be fixed right there and then. A week after my car was serviced, it broke down on me several times on the road. I came in again getting the car looked at, just to find out that, oh yeah, it’s the tranny actually going bad (this time.) Why wasn’t I notified of this during the first service appointment so I could have saved myself almost a grand on everything that was a side repair. On top of that, service advisor Victor was smirking and making a joke out of the situation when I brought up my concerns. Unprofessional and wasn’t happy with how I was treated here. They don’t care, they are only there to make a quick buck to get anything out of you. Happy I won’t be returning, and Mossy just lost a valued customer.

Short story: I would avoid this dealership and go - konnerchristie5

Short story: I would avoid this dealership and go somewhere else. You will be pissing away money here. They're dishonest and will get you to pay for services you don't truly need. Then they will drop communication with you once you've been taken advantage of. Long story of my experience: We originally came into the dealership to do an oil change. We asked if the dealership could check the brakes because we had them serviced at an independent mechanic (front brakes around September 2023 and rear brakes around November 2023); and they've been pretty squeaky. Although this is normal, we wanted a second opinion. We received a call from a service rep (I will refer to him as Guy). He explained the mechanic did a simple 'pad slap' and they should have also resurfaced the rotors; Now our pads are wearing down unevenly. His language was quite serious, leading us to believe our car needed this service immediately or further damage would be caused to our car. Although we asked how long our pads could expect to last since they are almost brand new, Guy could not give an estimate and refrained from providing any other guidance other than the best path forward is to have the rotors resurfaced and get new pads. During this conversation, Guy stated Nissan could keep our old pads as evidence of poor workmanship to try and get a refund at our previous mechanic for 'doing a poor job' ... to which agreed would be a great idea. Upon arriving at the dealership, Guy explained the Nissan mechanics threw away the previous brake pads. I asked how this could be possible when we clearly discussed keeping them; he did not know. So now we have no evidence as to the status as our pads. HERE IS THE HUGE SURPRISE: Guy's suggestion was that Nissan could provide some other old random brake pads as evidence (implying that we should provide false evidence and lie to the previous mechanic). So not only did this dealership take advantage of us, they rid the proof, wanted us to lie and rip off another mechanic From here, I expressed my complaint to Guy. After seeking advice from friends and professionals the night after our conversation, I learned that our pads should have been in near mint condition as we drove less than 5k miles since getting them serviced in 2023. There's no reason a professional dealership shouldn't have explained that our pads had a long useful life left. Pads should last anywhere from 70k miles to a very conservative 20k (for a poor, brake-heavy driver) I believed we were taken advantage of to pay $1,400 for a service we did not need whatsoever. Lastly, I asked to speak with a manager, he was 'busy in a meeting'. Then I called him twice and sent 2 emails to file a formal complaint. The manager never responded. Life Lessons Learned: 1) Brake pads can last anywhere from 30k to 70k miles depending on the driver. Don't let any mechanic scam you into getting new pads when yours should have a long useful life. 2) Don't let the dealership may you believe you always need a rotor resurfacing. It's recommended every time by the dealership, but it's more subjective than originally let on. 3) This dealership, maybe Nissan in general, can be dishonest. Do your research beforehand and find a good mechanic ahead of time.

Great - Arleth Guerrero

Thank you Henry samaniego for the great service, lo mejor de todo, es que es bilingual y te explica muy bien si tu carro necesita algun servicio extra.

Great customer service by Carlos Lona service advisor. - Bm335

Great customer service by Carlos Lona service advisor. Honest and knowledgeable. He answered all my questions on my warranty. I liked brand new showroom.

Great dealership to work with. - bverdin

Great dealership to work with. Sales and Service Department are exceptional. Will recommend to all my family and friends.

Stay away from Mia Young! - Rio

This review is mainly for the service advisor, Mia Young. If you want TERRIBLE SERVICE and TERRIBLE ATTITUDE, she's the one to see. She used to be my mom's service advisor, but not anymore; THANK GOD!! I do NOT know how she talks to her other customers, but I do NOT appreciate how she talks to my mother. I had the pleasure of seeing this in person yesterday. Yesterday, I accompanied my mom to the dealership because my mom's car stopped in the middle of the road. Given my mom had an oil change appointment already with Mia, but my mom went straight to Andrew because she knows Andrew will treat her better. Andrew mentioned that we were scheduled with Mia, but Mia said something like, "oh that's all you, Andrew!" She said this right in front of us like she was happy to have my mom go to someone else. REALLY????? This really made my mother and I uncomfortable. Mia, if you have ABSOLUTELY NOTHING NICE TO SAY, DO NOT SAY ANYTHING! We were already in a stressful situation and your attitude was unnecessary! Keep away from this advisor! 0 stars!!!

I have been coming to Nissan of San Bernardino for a year - Collettewilson23

I have been coming to Nissan of San Bernardino for a year or so and I have never had any problems or issues with anyone here. They are always polite, honest and very professional. I am very satisfied with the service and staff. Jeff was very polite knowledgeable and helpful.

Worst service department I've been involved with - Hector Vasquez

I bought my truck in this facility as i left the building the ABS and Brake Light was on i took it back the next week and now it has been in the service department for three-weeks now and wen I call i dont get any responses or phone calls returned this is ridiculous.

Gary is always helpful. And also all the staff. Service... - Yayavisi

Gary is always helpful. And also all the staff. Service is always great and never try to sell me anything. Thank you very much. Good day.

Ms. Amanda, my service advisor, was amazing. She has - scudman1991

Ms. Amanda, my service advisor, was amazing. She has great customer service. She's very professional. She's polite, full of smiles. She's very thorough. She's an expert. She told me my problem in the car. And she fixed it, and she's just great. Reviews Profile & Settings Nissan of Stockton Feb 16, 2024 scudman1991 Ms. Amanda, my service advisor, was amazing. She has  great customer service. She's very professional. She's polite, full of smiles. She's very thorough. She's an expert. She told me my problem in the car. And she fixed it, and she's just great. SEND RESPONSE Amanda Matthews Reason for Visit Service Service Price Transparency Workmanship Service Time Service Communication Recommended Yes  DELETE REVIEWEDIT REVIEW Nissan of Stockton Feb 14, 2023 scudman1991 Hey everyone if you are interested in seeing a friendly, full of smiles go see Ms. Amanda Matthews in the Service Dept, @NISSAN OF STOCKTON in the Service Dept I would like to send a Kudos & Compliment to her, I appreciate all you have done for me. You have been so enthusiastic about following up on my problems with my vehicle and maintenance needs through my warranty for my new car for its service & maintenance. I think you're a Humble Lady & employee I'm always happy to have a conversation with such a friendly person. It is great that you have been so thorough in your research & scheduling.I appreciate you being so enthusiastic about following this up.” “I think you're just being humble.” “I'm always happy to have a conversation with such a friendly person.” “It is great that you have been so thorough in your research. Sincerely, John Oliveri