272 California Mercedes-Benz Service Centers

They did an awesome job getting my truck in and getting - Seaweed949

They did an awesome job getting my truck in and getting the recall done Especially Jenifur she went over and beyond what I could’ve expected This was for the Toyota parts and services in Carlsbad

Andreas is amazing, best service ever . - Fara

Andreas is amazing, best service ever . Went above and beyond the call of duty. Showers me features on my car that I did not existed.

Terrible customer service. - handrhappilyeverafter

Terrible customer service. No loaner car. They didn’t even clean my vehicle upon returning. I would not recommend Escondido Mercedes to customers!

juan anyonio kim is best of best ! - abbyrang

juan anyonio kim is best of best !! I really appreciate for the service. thank you

It’s so convenient to get an appointment when I will be - doran

It’s so convenient to get an appointment when I will be in town and drop off is quick with a loaner car and they’ve always had it back to me when they say they will. Extremely pleasant service coordinators and staff. A great experience!

They marked the car had a full tank of gas and I told him - emaildennistruong

They marked the car had a full tank of gas and I told him that is not correct it was almost 3/4 gas. I took a picture of it when I left and return the car with the same gas amount. They charged me ~35 for gas. When I called they asked for proof. I sent it to a girl name Jessica and she never responded. I've called multiple times and no one picks up. I'm never going back to Audi West Covina now because of this crappy service from EXECRENTACAR

As a customer who has been with Mercedes-Benz San Diego - Kourosh

As a customer who has been with Mercedes-Benz San Diego for about 13 years, and as part of a family that has been driving Mercedes for nearly 90 years (my grandfather, father, and myself), I must say that reading negative reviews about this dealership is disappointing. Many of these customers have yet to experience purchasing or receiving services from the Mercedes-Benz dealership in Escondido. Frankly, comparing Mercedes-Benz San Diego to the Escondido dealership is fundamentally wrong. You may not believe it, but the sales department and even the service advisors at Mercedes-Benz Escondido are often unfamiliar with the latest features and technologies of Mercedes vehicles. Customers often have to explain these features to them and introduce them to the innovations. (Are they really trained? I highly doubt it.) That being said, I wouldn’t claim that Mercedes-Benz San Diego offers exceptional service, but at least they still strive to ensure customer satisfaction. While it’s true that Mercedes-Benz service quality has declined significantly since the COVID-19 pandemic, this dealership is still making an effort to provide decent service, though it falls short of excellence. There are many reasons for this decline in service quality. However, economic inflation, cost-cutting measures, hiring young and inexperienced engineers (at lower salaries), and employing cheaper labor have all played a significant role in reducing the overall quality of service.

Definitely stay away, they don't really guarantee their - gerry_2

Definitely stay away, they don't really guarantee their work like advertised and they make sure there's no paper trail on important work, so you can't verify if an issue comes up down the road. They had me pay out of pocket for something that should have been covered and then wouldn't guarantee it 4 months later when there was a problem with it. I got taken advantage of twice, I feel so stupid for going back! Stay away and don't get upsold and lied to, spend your money somewhere honest and get treated like a valued consumer instead of a piece of cattle!

Good Job service and sales. - calking

Good Job service and sales. Very pleasant experience, the service adviser lady was very professional.

I received a great car with great offer and very fast - hootan.nik

I received a great car with great offer and very fast delivery. I would refer friends and family.

Thank you my adviser Greg for being there for me. - zarubaykoirina

Thank you my adviser Greg for being there for me. Always ready to help and goes above and beyond my needs.

Fred did great job in getting my key replaced and - donellberry

Fred did great job in getting my key replaced and reprogrammed. His taking extra steps to resolve some possible programming issues led to the discovery of the lost key under the driver’s seat. It must have been in a location that blocked the signal because I still was unable to start the car. He is to be commended.

Exceptional service from initial contact to completion of - Desene72

Exceptional service from initial contact to completion of service. Demonstrated professionalism, courtesy and customer first accountability.

5 stars for Kym Chu helping us On our G wegon thank you - Lindahuynh5

5 stars for Kym Chu helping us On our G wegon thank you for helping us we will definitely come back again on our next car !

My classic Lorinser SL, used only for club shows and - doleary

My classic Lorinser SL, used only for club shows and events, had an annual service coordinated by Jose. The service was excellent in all respects: services performed, time of completeion, and answers to techical questions about the service. I highly recommend both Jose and Merceded-Benz of Temecula.

I bought a 2006 Pontiac Solstice at this dealership. I... - qdbtsjmmp

I bought a 2006 Pontiac Solstice at this dealership. I have had problems with the car with noise in the wheels, the cd player stopped working, the cup holder broke, the top was defective. I took the car in for the noise in the wheels three times and I actually got in an accident and GM has decided it was not their fault. I did not hit anything my car just lost control. I took in the car for the top like 3 times also. First they added a pad then they replaced the whole top then the hinges were malfunctioning. Today 2 years after my car 5 months after the accident the top is still leaking when it rains. The pinion is leaking also. I'm like I want a new car! I bought this car here at this dealer! They said we can give you GM's 800 number. I took it to GM. I tried to get a lawyer to fight this for me but since I have to bodily injury they don't see it worth their time. I'm left with GM the dealer and my insurance. I hope people learn from this. DONT BUY GM(AMERICAN) BUY FOREIGN!!!!