292 California Mazda Service Centers

I bought my CX-5 new at HB Mazda, but if you have a Mazda - Ed.S.

I bought my CX-5 new at HB Mazda, but if you have a Mazda that's out of warranty, think again about having HB Mazda do repairs. I had a CEL and a DTC, and took my CX-5 to HB Mazda where they charged $200 to diagnose, and then said the car has a clogged heater core which they would charge $2,600 to replace... Replacing a heater core in any car with only 50,000 miles on it is the stupidest thing I've ever heard. I did a bi-directional flush on the core and found lots of plastic chips that were coming from a deteriorating "plastic" impeller on the water pump. I was astonished to find that Mazda had actually installed a low quality water pump with a plastic impeller in the factory. Now I'm concerned that Mazda might have done other cheap, cost cutting things on this car when they built it, and I'm leery about keeping the car. Anyone who has the same experience can look forward to paying what they quoted me, then, when the water pump goes out completely, due to the cheap plastic impeller, they'll also have to spend another grand to replace the water pump, as well... That's a projected total of $4,000 to have HB Mazda fix this problem. I replaced the water pump myself and the total cost of the repair to me, including HB Mazda's dubious $200 diagnostic fee, was $600, plus six hours of my time. I once thought highly of Mazda, but now I'll never own another one... Mazda and its Service people are seriously Unethical.

I’ve been using this dealership for at least 10 years. - KATHYANGEL47

I’ve been using this dealership for at least 10 years. I Always get excellent service. It’s a great staff.

Very professional and courteous. - mauricio.lungo

Very professional and courteous. Fast and excellent service. I can say that Mazda Orange is one of the best dealers in America.

Adrian Parnass is incompetent, aggressive, rude, - prachi.ry.93

Adrian Parnass is incompetent, aggressive, rude, condescending, completely apathetic, and spectacularly lacking in professionalism (and racist in my experience). We visited the dealership to trade in our Mazda and explore potential purchase options. The initial salesman was courteous, offering us coffee and snacks despite our polite refusal. After a test drive, Adrian took over without understanding our requirements. He aggressively pushed us to make a quick decision, and when we explained we needed time to weigh our options, he turned rude and condescending. His sarcastic comment, "Did you stop here for coffee and then intend to go to your drive to LA," was uncalled for. When we tried to reason with this numb person and failed to get a logical thought through his brick for brains, he dismissively said, "See you after 4 years," referencing a previous visit for a repair. At that time they had done the evaluation voluntarily when we were only there for a repair on the car. Adrian never apologized, leaving us feeling undervalued and disrespected. Thankfully, the initial salesman and Ricky Aguilar showed some empathy, but the damage was done. This dealership lost our business and made us feel unappreciated, contrary to their claims of valuing loyal customers. Beyond disappointed.

Great service very satisfied ! - Danielle Soto

Great service very satisfied ! Nathaniel in service was patient and helped me get the best deal possible to fix my jeep. He was very thoughtful for making sure I had transportation to dealer and from home. Franklin the driver was always on time and had great customer service !!

I bought a 2006 Pontiac Solstice at this dealership. I... - qdbtsjmmp

I bought a 2006 Pontiac Solstice at this dealership. I have had problems with the car with noise in the wheels, the cd player stopped working, the cup holder broke, the top was defective. I took the car in for the noise in the wheels three times and I actually got in an accident and GM has decided it was not their fault. I did not hit anything my car just lost control. I took in the car for the top like 3 times also. First they added a pad then they replaced the whole top then the hinges were malfunctioning. Today 2 years after my car 5 months after the accident the top is still leaking when it rains. The pinion is leaking also. I'm like I want a new car! I bought this car here at this dealer! They said we can give you GM's 800 number. I took it to GM. I tried to get a lawyer to fight this for me but since I have to bodily injury they don't see it worth their time. I'm left with GM the dealer and my insurance. I hope people learn from this. DONT BUY GM(AMERICAN) BUY FOREIGN!!!!

Everything went wrong I have been waiting for my car 5 weeks - Zdenek kloz

I have been waiting for my car 5 weeks and it was not finish I had to go twice to the vW dealership to finisher