265 California Lincoln Service Centers

The technician Jose was thorough and professional. - cherylgullotto

The technician Jose was thorough and professional. He always does a great job servicing my car.

I appreciate the service personnel namely Rita and Gina. - Noemivsakaguchi

I appreciate the service personnel namely Rita and Gina. The work done on my car is fine. I see that you have a shortage of workers thus I had a slightly difficult time getting an appointment. The shuttle was very good. Thanks for hey me home on time.

Nathan provided excellent service. - Jenny

Nathan provided excellent service. He communicated the process timely. And I am happy with the repair job done.

I'm a big fan of AutoNation (formerly RepairSmith). - Evan R

I'm a big fan of AutoNation (formerly RepairSmith). I have a large van that is challenging to get service done on. Having them come to me and do the service in my driveway is a gamechanger! The technicians are thorough, fast and very nice. I never feel like I'm being upsold on additional products and appreciate their professionalism. The 4-Star rating (minus 1 star) is for the scheduling department and their inconsistent scheduling. I've been using this service for years and on multiple occasions I've either had to completely reschedule due to a no-show ("technician wasn't attached to my appointment"), or the tech has shown up in the very last minutes of a 5 hr time window. This inconsistency is a real problem and makes me question if I should try a competitor. Alas their technicians are so great I will likely stay the course.

The app worked well. - Pastor J

The app worked well. The communication was clear and timely. The service was very good. I will use AutoNation again.

Maria and Billy were great . - gwbryson

Maria and Billy were great . Billy kept me informed through the whole process. The pickup and delivery was on-time. Will gladly use this team again .

The technician arrived. - Busterk

The technician arrived.on time and reviewed with me the details of the planned work. Bert changed my rear brakes out flushed the brake fluid quickly and efficiently. He was careful and easy to talk with. Excellent job.

Back in 2021 I bought a 2020 Ford Escape from North Bay - Beaker

Back in 2021 I bought a 2020 Ford Escape from North Bay Ford and I also got a maintenance contract with them about six months later I moved out of Santa Cruz to Brentwood but I still kept coming to North Bay for my service because they're service department was great and it was worth the time and drive to have only North Bay work on my car. Well about six months ago it seemed that the service I was receiving had changed and I was looking at moving to another dealership, that's when I met Mike (MC) and I explained my dissatisfaction in the service and recalls on my car and he said that he would get my issues resolved and I have to say he more than lived up to hie word. Mike took care of the service on my car in scheduling, parts, on time completion, overall professionalism with a friendly and helpful demeaner. Mike really took care of my car in regards to a recall on the doors and I am beyond impressed and thankful for Mike being the one that took care of my needs, I have to admit I probably wasn't the nicest person to deal with at the time he started taking care of my needs in regards to my car, however Mike changed my mind about changing dealerships I am happily going to keep bringing my car to North Bay Ford because I know that Mike and the rest of North Bay Ford have my best interests in mind. Sincerely Jeffery Miller

Good Service - Educator

This is the second Lincoln I have bought from this dealership and I would trust no other dealership with my Lincoln purchases. The servicing of my cars have always been impeccable. The crew makes sure that things are working as expected. I could easily go to dealerships closer to my home, but I feel better when this dealership services my car.

routine oil change - T Pal

Wonderful service. I had neglected to schedule the needed oil change so my car was long overdue for service. I was able to schedule my service for the day after I called. My service was completed quickly and any questions I had about my car regarding a few othe concerns were clearly and easly answered. I left feeling more confident in the way my car was running.

Accommodating Service - cyrus_z

Ronnie O is the guy you wanna see. Ive been coming here for over 6 years and every guy thats helped me has been great. Ronnie however had extraordinary enthusiasm and delight in getting me situated with my airbag problem as well as communicating with me when my car was ready. Additionally, he went above an beyond by showing me the closest spot i could get a quote on my car damage given that they could not at their site. I have no doubt Ronnie can brighten anyone’s day in less than a minute with the enthusiasm he exudes at work. You can just tell through his voice, smile and energy that not only does he love ford very much, but he also loves helping people and getting them taken care of in the best way. This guy deserves a raise!

Fast, efficient, good pricing. - pkg666

Fast, efficient, good pricing. CAr washes not available was inconvenient due to porter person not available,l after I was told wash would be done, on both cars brought in.

Excellent service, professional, very polite, kept me - dweber1126

Excellent service, professional, very polite, kept me updated daily, finished when they expected and repair was very good.

My service advisor, Sheri Atkins and the technician, Luis - arborfore

My service advisor, Sheri Atkins and the technician, Luis Amaral worked well together and performed excellent customer service and excellent maintenance on my vehicle respectively. Sheri kept me posted on the activities regarding parts and completion date. It was a pleasure working with Sheri at Caruso Linclon.

I received great service and the staff was very friendly. - Mariah

I received great service and the staff was very friendly. The work was able to be done the day it was diagnosed so I wouldn't have to make another trip. Thank you to Adam and his staff

Thank you Nicole for your assistance in my vehicle - threesfamily

Thank you Nicole for your assistance in my vehicle situation. It was indeed great service 😊

Had a great experience here getting my F150 repaired - CLARKWELDON

Had a great experience here getting my F150 repaired under warranty. They completed it quick and were very communicative with where it was at while waiting on a part. Will come back next time I need work done for sure.

Mich the service representative did an amazing job on - gotoldschool

Mich the service representative did an amazing job on getting my car serviced. First time since I’ve used this dealership

Very easy setting up appointment to have both of my - Chewy

Very easy setting up appointment to have both of my trucks serviced on the same day. Picked up my vehicles and delivered back to me. Very professional and friendly. Would recommend Price Ford to everyone.

Great service and took care of everything in a timely - aholtzca

Great service and took care of everything in a timely manner Every time I go to everyone is ready

I was able to schedule my appointment the same day I - MPerkins

I was able to schedule my appointment the same day I called,, the work was finished sooner than estimated and they even delivered my vehicle to my house which I was not expecting. I was very pleased. I have 2 vehicles I bring for service both Ford and Lincoln

Thank you to my service advisor Christian for going above - NG10

Thank you to my service advisor Christian for going above and beyond to assist in resolving the issue I had with my wheel locks. Unfortunately, few weeks ago I went to Star Ford Lincoln for an oil change. That day Seta Alexanian helped me with my service and unluckily whoever worked on my vehicle that day they forgot to put back my wheel lock back. It’s a service advisor’s job to check on everything before my vehicle comes out from the shop. However, Seta didn’t even care to check and that day without me knowing I went home without my wheel lock. Few weeks later I went back because I had a flat tire and I wanted to see if they can help me with that but unfortunately they figured out that my wheel lock was missing. Thank God Christian helped me that day and he called Seta to ask her one simple question. If she knew anything about my missing lock since she helped me last time. In front of me she gives him this ugly attitude and not even a single apology to me, she walks away. To be honest, I am really disgusted from her attitude and not satisfied with her customer service at all. I really hate to mention her name but I have to because no one deserves to be treated with a nasty attitude and I hope people read my review and never ask for her help at Star Ford Lincoln. Whoever goes to Star Ford Lincoln I recommend asking for Christian or any other service advisor. Thank you to Christian for his grate customer service, and ordering me a new set of wheel locks.