I had the pleasure of working with Lance C while my car - Tim
I had the pleasure of working with Lance C while my car was in the shop, and I can’t say enough good things about him. From start to finish, Lance was the definition of professional—always courteous, responsive, and clearly working in the best interest of the customer.
What really stood out to me was how he handled communication with the extended warranty company. It’s not always an easy process, but Lance truly went to bat for me and made sure my concerns were represented clearly and firmly. It was reassuring to see someone who genuinely advocates for the customer, especially when navigating the complexities of warranty coverage.
Despite being the only consultant in the office during a very busy time, Lance managed everything seamlessly. I saw firsthand how many customers he was helping simultaneously, and yet he never seemed overwhelmed. He kept things moving efficiently and still made time to follow up and keep me informed.
Thanks!
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