353 California Honda Service Centers

Thank you to the service team at Escondido Honda! I was... - Debraross221

Thank you to the service team at Escondido Honda! I was greeted by Doug Wilson. He was very curious and efficient. His customer service is outstanding. I had to pass 2 other Honda dealerships to get to Escondido but I will only bring my Honda here for service. Thank you so much for getting my car back in so quickly. You are all awesome!

Car in for service 11/2/23. - Spoagis1

Car in for service 11/2/23.Only 1 area of dissatisfaction.Multipoint inspection showed brake fluid should be changed.Was there for almost 2 hrs but not told until paying and ready to leave.should have told me while waiting and it could have been done. now I have to go back again to have this done. Not happy.

My vehicle recently broke down, prompting an urgent need - circlesquare777

My vehicle recently broke down, prompting an urgent need to verify its warranty coverage. My initial visit to Galpin Honda was disheartening due to the lackluster customer service I received. An employee there flatly refused to check my Vehicle Identification Number (VIN) for warranty eligibility, insisting instead that I should pay $220 for a preliminary inspection, with no assurance that my car would be repaired. Seeking better assistance, I then approached Honda in Van Nuys, where Tracy Rocha offered a glimmer of helpfulness. However, I was informed that an appointment was necessary, requiring a phone booking, and that I must bring my car in within two to three days due to the dealership being fully booked. Even then, there was no guarantee of repair, underscoring a noticeable reluctance to assist. Contrastingly, my experience at the Honda dealership in Reseda was markedly positive. Howard promptly checked my VIN and informed me that an inspection would cost $185, but with a hopeful prospect that my car could be repaired immediately. He encouraged me to bring the car in on the same day. Additionally, I had the pleasure of meeting Jose Torres, whose kindness and helpful guidance throughout the dealership was commendable. He assured me that if my car couldn't be fixed, he would assist in finding a new vehicle. Fortunately, my car was covered under the warranty. This outstanding customer service in Reseda has not only restored my faith in professional assistance but also deeply impressed me. I am sincerely grateful for their support and wholeheartedly recommend this dealership to everyone for their exceptional service and genuine care for customers.

Take more time to clean the car! - HT

Did not have a good experience. Went here to get my first service done, and by the end of it, the inside of the car was still pretty dirty. I showed it to one of the Lexus guys standing outside and he brought a cloth and some soap and cleaned the door panels from inside. Then after I left, I noticed that they did not even open the small compartment behind the gear as it was still dirty. The little area at the side of the seats was also dirty. Looks like somebody just vacuumed the car for less than 2 minutes and was done with it. Pretty annoyed, actually surprised and absolutely not expected from a Lexus dealership!

I had a problem with audio in my odyssey so I drop my van - phil

I had a problem with audio in my odyssey so I drop my van late afternoon and they still accept it. They even help me lessen the payment because it was expensive. They order the parts right away when they found out what's the problem with it.

I made multiple calls to Dublin Honda and left voicemails - Honda

I made multiple calls to Dublin Honda and left voicemails for service advisors, but I never received a callback. Today, I spoke with the operator who assured me that the service advisor would reach out to me, yet I still haven't received any response. It's important for them to return customer calls, and I'm feeling disappointed by the lack of communication.

Had a great experience at my visit. I received great... - Vanessa-gomez

Had a great experience at my visit. I received great customer service the employees were very helpful and took good care of me thank you so much

Great customer service from advisor Nicole! - mrosiee

I've been to the service center here at Honda World Downey several times. i always get any service advisor that is available. & this last time I got Nicole as an advisor, I had always seen her there but never actually got her as an advisor to help me out with my vehicle & Omg! I fell in love with this girls customer service. She made it all easy for me and worked hard to get trough my extended warranty something an advisor before did not want to help with she also made sure my car was out quick and ready to go.. I can not thank her enough for all her help. I hope you guys get more advisors just as great as her! I will definitely be scheduling my appointments with her from now on. Thank you Nicole!! :)

Horrible work and customer service. Service was done due... - bari

Horrible work and customer service. Service was done due to negligence on Lexus during a routine service. Scratches and dents on car. They sent the car to get repainted in that area. Now the paint is coming off and corroded and they won't take responsibility or fix their error. Absolutely unacceptable! This is not up to par with the Lexus brand or quality. Take your business elsewhere.

This is the worst place to take your car for service.... - SJ

This is the worst place to take your car for service. First they take service orders stating they are available online with appointments and then 4.5 hrs call and say they cannot service due to backup and delays then next available time and date is next week without even apologizing for delays of no fault of customers. They don't have proper trained employees to handle customers. The person who was assigned as a Service writer was "Jacquelyn Olivares" has no IOTA how to treat customers or I bet no experience in the service related industry. Maybe she got recruited through some reference :-). Such people who cannot handle requests, plan work and compassion for customer time are disgrace to this "once good" Honda Dealer in BayArea. On top of it since they don't have pickup/drop off due to pandemic which is understandable given the circumstances but if the customer says they use personal Uber for to and fro after drop and pickup vehicle again no apologize for the delay just say "No Worries". Pathetic dealer service unit. Stay away from the service from Larry Hopkins Service centre.