4,436 California Genesis/1000 Service Centers

Excellent service. - Tom.bardos

Excellent service. The service team and technicians are well trained. Kudos to both Bill Profeta and Bobby my technician provided a detail of the service and video.

Always receive great service from Nissan of Costa Mesa! - Jimenezgrice16

Always receive great service from Nissan of Costa Mesa! I’ve been coming here for service since I bought my car and I’m always happy with how my car is serviced with Kal.

I am very happy for the great customer service. - josuejuarez

I am very happy for the great customer service. I going to recommend with my family and my friends.

10/10 would highly recommend this dealership! - sljenkins2188

10/10 would highly recommend this dealership!! I only choose vacaville Nissan as the Nissan dealership for my Nissan Juke repairs. It’s been over a year of doing business with them and Jeff still treats me like a VIP. Great communication, team work and they always have your car ready when promised. I can’t say enough how truly grateful I am to have Vacaville Nissan. Thank you truly isn’t enough.

Fast service for an unexpected flat tire while on - Nick

Fast service for an unexpected flat tire while on vacation Towed car to the dealer at end of the day and car was ready next morning.

Serviced my vehicle and was completed on time. - rfsrose70

Serviced my vehicle and was completed on time. Saw a sales advisor to inquire about trading up and had all my questions answered.

Luis helped me get into a vehicle today, and the whole - jane.muir

Luis helped me get into a vehicle today, and the whole experience was smooth and stress-free. I'm genuinely impressed with the excellent service at Westcoast Autosales!

Smooth, easy quick It was just the 20,000 service. - chaffindebbie1031

Smooth, easy quick It was just the 20,000 service. He explained what was being done and that was done.

Yesterday, I brought my 2023 Q5 to Audi Pacific Service - Calbear92

Yesterday, I brought my 2023 Q5 to Audi Pacific Service since the power telescopic tilt button on the Q5 was not in its proper position- slightly depressed in and angled down so one could not lower the steering wheel. I only chose to go to Pacific since it was the closest dealer in the rain and they said getting a loaner “hasn’t been a problem.” [Background, car was at Audi Long Beach the day before for oil change, but I forgot about the steering column button issue]. Upon arrival to Pacific in Torrance, I was greeted and met Service Advisor, Jonathan. He seemed nice enough. Once I told him of the main issue- he went to physically inspect it and got the shop foreman to look at it to see if it was something easy to fix. [and another on-going MMI and Bluetooth issue that’s known across most Audi platforms.] He came back and said that it looks like “outside influence” and that’s not under warranty. It would cost $310. “If it was something easy to unbolt a screw, I would just do it for you, but you have to drop the entire steering column.” I declined. He also said that if your car was just at another dealer- you should go back to the selling dealer (not possible since in San Diego) or the most recent service dealer since you have a relationship with them on THIS car. This button is on the lower left side of the steering column and slightly recessed. One of the clips on the inside was not holding it in proper position, but the inuendo that “we” broke this is absurd. There’s no physical damage. This is the 1st time (and likely last) that this car has been brought to them- I had a terrible experience with a previous service writer several years ago on my eTron SUV where I asked for my keys back and would not return while he was still working there. I will appreciate Jonathan's frankness. He said that I should take the Q5 back to Long Beach or BH since I have had the car serviced there before and since I have an established relationship with them on THAT car- they had more leeway to offer “goodwill” and cover that issue. I was shocked that when he told me that the button was now inside the steering column since the foreman pushed it in while trying to assess. When I actually got into the vehicle- there was now an open hole in the lower steering column and a loose button. Since this was caused by the foreman and it was returned this way- this is not returning the vehicle in the same condition as it was brought it. Not taking responsibility since I declined their $310 charge. Not acceptable. What’s more outrageous- I took Jonathan’s advice and went back to my regular service advisor at Long Beach today. (Charles is awesome!). He not only greeted me when I pulled up- he already saw my note- personally took the vehicle straight into the service. In 15 minutes, the car was ready. Not even paperwork needed since it was a single Torx screw to remove the lower steering column plastic panel and put the power control button back into proper place. I even got a snack in their new comfortable, location. Moral: stick with Audi Long Beach for your Audi service needs.

Very profesional the customer serves is always great and - albabernal33

Very profesional the customer serves is always great and they always help clients in anything they need thank you so much

I always take my car here for maintenance and repairs. - Jessica F

I always take my car here for maintenance and repairs. I only trust my dad and his team to take care of my vehicle.

Clean and service was fast Gabby had the car out of - Challengerdriver

Clean and service was fast Gabby had the car out of service and wash before she said it would be ready

Rolf was efficient and provided updates in a timely - Jojo

Rolf was efficient and provided updates in a timely manner regarding the status of my vehicle.

Very pleased with recent service visit. - Wendy L

Very pleased with recent service visit. Particularly appreciated the Customer Care from Service Advisor, David Truong. David was professional, efficient, and answered/ addressed all my questions and concerns clearly. I appreciate the service department’s efforts at pricing transparency. Also appreciated the alternate transportation options while my car is in the shop. Appreciated having my car washed and interior vacuumed, ready for me to pick up.

The Bentley Service Center recently exceeded my - Goran K

The Bentley Service Center recently exceeded my expectations. From the moment I arrived, David Montenegro was courteous and professional, promptly addressing my concerns and keeping me informed throughout the service process.

I got nice new Lexus UX2024 250h with a pretty good - nonik128

I got nice new Lexus UX2024 250h with a pretty good price. Managers were nice and helpful.

I appreciate the service department professionalism. - gristly.psalter-7p

I appreciate the service department professionalism. They addressed the 30k Mike service, replaced motor mount, fixed a tire puncture I think, rotated tires and gave a curtesy wash. All in a timely manner. Martin also addressed my concerns about the motor mount failing so soon- 6 years after purchasing it new. Apparently Volvo cars have this issue. I’ve owned previous cars for about 20 years each but never had that issue but they were not Volvo cars.

Always easy to deal with and Sarah is the best ! - STEVEPANOS

Always easy to deal with and Sarah is the best ! Always good to go in for service and browse through the showroom.

Although I did not have an appointment, Daniel and team - obduliavp

Although I did not have an appointment, Daniel and team were able to service my car. I even got a ride home!

Good service With all the people who work there in that - Santosbalam30

Good service With all the people who work there in that dealership thak you my friends

Brogan explained everything and answered all of all my - JOELLEEN

Brogan explained everything and answered all of all my questions. He and all the guys in the service dept. made it all very easy.

Very happy with the service. - KJOHAL66

Very happy with the service. Steve Munoz was my service advisor, he kept me informed throughout the process

Jorge was kind and attentive. - JY

Jorge was kind and attentive. Received a great service. Highly recommend him. I will definitely go back to him for the next service.

Excellent service. - louyasutome

Excellent service. Facility is always clean. Employees are very service oriented. Follow up is good.

Our advisor was extremely courteous and efficiency. - Tai

Our advisor was extremely courteous and efficiency. The car was done earlier than promised. Highly recommended.

I’ve taken my BMW X5 to three dealerships in my area, and - SouthPawStyle

I’ve taken my BMW X5 to three dealerships in my area, and Long Beach BMW has consistently had the best pricing. The video from the show inspection was the most through compared to other dealerships. I also did not feel upsold or pressured into future maintenance items. My service advisor, Bertha, was transparent and friendly. An uber was provided for my transportation from/to the dealer. The work was completed by the promised time and in a reasonable duration. Long Beach BMW has gained a new service customer.

Great customer service very friendly and very good at - Paolabecerra1993

Great customer service very friendly and very good at communicating with clients! Christian is a great representative

Cris was very pleasant and knowledgeable and answered - massoud_majlessi

Cris was very pleasant and knowledgeable and answered every question I had and helped me with service and the whole visit was very outstanding

Mike is so great ! - Mandy N

Mike is so great ! He is caring and really takes time to understand and support you with whatever is going on with your car ! I would not bring my car here if it wasn’t for him and his great care . He makes it worth it for me!

Great service and didn't wait too long. - Gameelah

Great service and didn't wait too long. Scheduling service was super easy over the phone using the automated system.