397 California Ford Service Centers

Marco was very helpful dealing with me and my car the - patriciajeanandheidi

Marco was very helpful dealing with me and my car the only thing wrong is the new way of not doing things not cashing a check credit cards 15% that was something that makes me not really want to come back to Ford I have always like Ford service but now I'm not sure of the tactics

I was able to schedule my appointment the same day I - MPerkins

I was able to schedule my appointment the same day I called,, the work was finished sooner than estimated and they even delivered my vehicle to my house which I was not expecting. I was very pleased. I have 2 vehicles I bring for service both Ford and Lincoln

GREAT! - Rodriguez5496

GREAT!! Every time I come in Ivan Tapia is always is quick to assist me and making sure that he is able get me takin care of and he is also very respectful.

Thank you to my service advisor Christian for going above - NG10

Thank you to my service advisor Christian for going above and beyond to assist in resolving the issue I had with my wheel locks. Unfortunately, few weeks ago I went to Star Ford Lincoln for an oil change. That day Seta Alexanian helped me with my service and unluckily whoever worked on my vehicle that day they forgot to put back my wheel lock back. It’s a service advisor’s job to check on everything before my vehicle comes out from the shop. However, Seta didn’t even care to check and that day without me knowing I went home without my wheel lock. Few weeks later I went back because I had a flat tire and I wanted to see if they can help me with that but unfortunately they figured out that my wheel lock was missing. Thank God Christian helped me that day and he called Seta to ask her one simple question. If she knew anything about my missing lock since she helped me last time. In front of me she gives him this ugly attitude and not even a single apology to me, she walks away. To be honest, I am really disgusted from her attitude and not satisfied with her customer service at all. I really hate to mention her name but I have to because no one deserves to be treated with a nasty attitude and I hope people read my review and never ask for her help at Star Ford Lincoln. Whoever goes to Star Ford Lincoln I recommend asking for Christian or any other service advisor. Thank you to Christian for his grate customer service, and ordering me a new set of wheel locks.

Vernon was fantastic! - bixcruz

Vernon was fantastic! He was professional, personable, and clearly explained the repairs and timeline. He made the whole process smooth and easy. His deep automotive knowledge really impressed me. Double thumbs up!

Got a quote for a brake job on my Expedition from a shop - cameronoxberry

Got a quote for a brake job on my Expedition from a shop in Encinitas because who's dumb enough to pay dealership prices? Shop quoted me $750 for front and rear brakes. I remembered I had a recall for my rear camera so I called No. Co. Ford and had them quote me too so I could maybe get the brakes and recall done at the same time despite knowing the dealership would charge me more for the brakes. No. Co. Ford came in $100 cheaper on the quote! When I went to pay, my service advisor Jim Goodine and technician Victor, told me I had 72% left on my front pads. So not only did the shop in Encinitas quote me $100 more for the job, they lied and told me I needed new front brakes. I'll never go anywhere else. Thank you No. Co. Ford.

Marina Reza the service advisor did a excellent job with - gngchacon

Marina Reza the service advisor did a excellent job with my wife's Edge. She was very respectful of my time and was able to get me into a car for the time of my service. Thanks Marina!

We have had repetitive issues with a new Corsair we - Linda

We have had repetitive issues with a new Corsair we purchased in 2024 for the last seven months. The vehicle has been in and out of the service department. The car was not fixed or temporarily fixed (only for the issue to return the next day) and or denied any mechanical issues existed. We were even told to take the vehicle to another Dealership (Lincoln) as they could not fix or identify/find any problems, but at this point, we did not trust any Lincoln Dealerships due to the consistent gaslighting, fabricating, and inability to repair the vehicle. Instead, we took our car to Capitol Ford/DGDG Group and the service was absolutely what one would expect. Professional, engaging, mechanical experts, honest, caring, and engaging. Our service writer Zejna Dubinovichas has restored our faith in the Ford Brand (Lincoln is owned by Ford). Thank you, Capitol Ford/DGDC Group, for hiring such an amazing individual who truly cares about the customer and promotes the Capitol Ford/DCDG Group in such a positive customer-focused environment.

I brought my Ford Fusion in for 2 recalls on 11/24/24f. - lechvutz

I brought my Ford Fusion in for 2 recalls on 11/24/24f. A while later the service adviser called and told me that the cars's data link connector was not communicating any information, so they would not be able to take care of the recalls until the problem was fixed. She quoted $225 for diagnosis which would go toward the cost of the repair. I declined, drove the care home, and hooked up my OBD which communicated just fine with the car's computer. So these dishonest ripoffs tried to charge to diagnose and then repair something that was not broken.

I have brought my Accord here for over a decade and have - David M.

I have brought my Accord here for over a decade and have NOT been disappointed.

I bought a 2006 Pontiac Solstice at this dealership. I... - qdbtsjmmp

I bought a 2006 Pontiac Solstice at this dealership. I have had problems with the car with noise in the wheels, the cd player stopped working, the cup holder broke, the top was defective. I took the car in for the noise in the wheels three times and I actually got in an accident and GM has decided it was not their fault. I did not hit anything my car just lost control. I took in the car for the top like 3 times also. First they added a pad then they replaced the whole top then the hinges were malfunctioning. Today 2 years after my car 5 months after the accident the top is still leaking when it rains. The pinion is leaking also. I'm like I want a new car! I bought this car here at this dealer! They said we can give you GM's 800 number. I took it to GM. I tried to get a lawyer to fight this for me but since I have to bodily injury they don't see it worth their time. I'm left with GM the dealer and my insurance. I hope people learn from this. DONT BUY GM(AMERICAN) BUY FOREIGN!!!!

great service - dharrell29

I unexpectedly showed up at 5:10 p.m. after experiencing transmission problems just a few miles from the dealership. I was greeted right away and brought to the service dept. where they took care of the paperwork. By the time we were done it was closing time but, they were more concerned with how i was getting home and where I was going to wait. The next day I received a call at 1:30 p.m. letting me know that my truck was ready and the repairs were covered under a recall. They met all expectations and then some.