Absolutely the worst post-sale support. - Disgruntled Client
Absolutely the worst post-sale support. They forced me to buy OPTIONAL components explaining that they had been pre-installed and hence not optional. Most importantly, they NEVER provided activation code for location device (one of the "options") which now almost a year later I am still trying to get. While the car is great, I see no reason for anybody not to go to the Glendale or Santa Monica locations where they care about their customers.
04/17/2024 - MAJOR UPDATE. What a difference a new management makes! In my original review I rated them with 1 star, as the previous management and sales staff were not good. That said, with Mark Thomas, as a new GM, everything turned completely around: I got the best complimentary first year service along with the royal treatment. Today I also got my long-fought for refund for the tracking device which was shoved down my throat by previous management. Mark being extremely busy was very responsive and understanding. Also I would like to acknowledge Nevaline from Finance who cut me a refund check and also offered help if I needed anything. Now I can only hope that the new car will turn out to be as good as their new management!
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