I had an APPOINTMENT for 10am. - machelle.sanders
I had an APPOINTMENT for 10am. When I came to pick up my truck at 5pm it hadn't even been touched!!! Not a single person had looked at it since it was moved from the check in area to where ever it is that you take them from there. Not a single solitary mechanic person touched or looked at my truck that I had an APPOINTMENT for!!!! What is the point of making appointments for vehicles if your people aren't even going to touch them. I literally wasted an entire day off without my truck when I could have been getting my errands done. I was told that too many appointments were made that day, that they were over booked. I was also told that the over booking of service appointments was done at the direction of management, the thinking being that the more service appointments the more $$$ they can make and the better their service numbers will look. Well I can tell you right now, that me wasting a day when my truck wasn't even LOOKED AT only made me extremely mad and I will NOT be bringing my truck back. I had it repaired else where. So really all you did was loose $$ and I am sure I was not the only vehicle that sat all day with nothing done to it. (as I was told that i was the 3rd person that day that didn't get their vehicle looked at)
Don't make appointments that you can't accommodate!!!
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