268 California Audi Service Centers

Smooth, easy quick It was just the 20,000 service. - chaffindebbie1031

Smooth, easy quick It was just the 20,000 service. He explained what was being done and that was done.

Yesterday, I brought my 2023 Q5 to Audi Pacific Service - Calbear92

Yesterday, I brought my 2023 Q5 to Audi Pacific Service since the power telescopic tilt button on the Q5 was not in its proper position- slightly depressed in and angled down so one could not lower the steering wheel. I only chose to go to Pacific since it was the closest dealer in the rain and they said getting a loaner “hasn’t been a problem.” [Background, car was at Audi Long Beach the day before for oil change, but I forgot about the steering column button issue]. Upon arrival to Pacific in Torrance, I was greeted and met Service Advisor, Jonathan. He seemed nice enough. Once I told him of the main issue- he went to physically inspect it and got the shop foreman to look at it to see if it was something easy to fix. [and another on-going MMI and Bluetooth issue that’s known across most Audi platforms.] He came back and said that it looks like “outside influence” and that’s not under warranty. It would cost $310. “If it was something easy to unbolt a screw, I would just do it for you, but you have to drop the entire steering column.” I declined. He also said that if your car was just at another dealer- you should go back to the selling dealer (not possible since in San Diego) or the most recent service dealer since you have a relationship with them on THIS car. This button is on the lower left side of the steering column and slightly recessed. One of the clips on the inside was not holding it in proper position, but the inuendo that “we” broke this is absurd. There’s no physical damage. This is the 1st time (and likely last) that this car has been brought to them- I had a terrible experience with a previous service writer several years ago on my eTron SUV where I asked for my keys back and would not return while he was still working there. I will appreciate Jonathan's frankness. He said that I should take the Q5 back to Long Beach or BH since I have had the car serviced there before and since I have an established relationship with them on THAT car- they had more leeway to offer “goodwill” and cover that issue. I was shocked that when he told me that the button was now inside the steering column since the foreman pushed it in while trying to assess. When I actually got into the vehicle- there was now an open hole in the lower steering column and a loose button. Since this was caused by the foreman and it was returned this way- this is not returning the vehicle in the same condition as it was brought it. Not taking responsibility since I declined their $310 charge. Not acceptable. What’s more outrageous- I took Jonathan’s advice and went back to my regular service advisor at Long Beach today. (Charles is awesome!). He not only greeted me when I pulled up- he already saw my note- personally took the vehicle straight into the service. In 15 minutes, the car was ready. Not even paperwork needed since it was a single Torx screw to remove the lower steering column plastic panel and put the power control button back into proper place. I even got a snack in their new comfortable, location. Moral: stick with Audi Long Beach for your Audi service needs.

Mr. Frank provided my wife and myself with absolutely - vbazjanac

Mr. Frank provided my wife and myself with absolutely great service. Our 2004 Audi A4 Avant 3.0 incurred a engine cooling system failure; the repair was very difficult. It took 10 days to get all the needed parts, install them and test the car. Mr. Frank continued to daily inform us in detail about the progress in repairing the car. The car feels and drives again like new. I wish the world had more dedicated, knowledgeable and caring service people in any industry like Mr. Frank. -- Prof. Dr. Vladimir Bazjanac

Always excellent service when buying and service - Maryhelen26

Always excellent service when buying and service department always very helpful and accommodating. Friendly atmosphere

James Rocha my Service Advisor was very courteous and - ricslaught

James Rocha my Service Advisor was very courteous and professional. He was very proactive with updates easily able to be contacted regarding the status of my vehicle service needs. Very good dealership in all regards. Rickey S.

Great Service and attention. - EPHRAIM.RENTERIA

Great Service and attention. Helpful with getting a ride to work and back on the same day.

Great customer service. - DOROTHY256

Great customer service. Every thing was timely. James provided great explanations of everything that was going on.

Speedy service! - lorijoy775

Speedy service! The technician was very nice and knowledgeable, He didn't try to upsell me on other work in fact there was nothing wrong with the car, it was the key fob that was causing the problem. He checked everything, all hoses, fluids, tires, everything, and my car got a clean bill of health! I will use them again and recommend them to everyone!

The tech, did a great job work on the car. - Geocampo28

The tech, did a great job work on the car. He also me gave advice.

Awesome support and exceeded customer experience from - Awesome Support Chris.

Awesome support and exceeded customer experience from Christopher Pitambara. He so good at follow up with my after service and listened to my feedback. Took care after service issues addressed and I am happy about the issue is fixed. 5 Star for him and well deserved for rewards and promotions. Great work Audi and always happy driving.

Nathan provided excellent service. - Jenny

Nathan provided excellent service. He communicated the process timely. And I am happy with the repair job done.

The staff at Audi San Diego were very friendly and it was - lindavisd

The staff at Audi San Diego were very friendly and it was very easy to get an appointment

Service Advisor David D is great at his job. - Calbear92

Service Advisor David D is great at his job. He checks in regularly w/o prompting and was able to get my recalls and TSBs completed. I have worked with David the day prior on another Audi and happened to chat with him about open recall 47UP for my car. He checked and parts had just become available that day- in fact, my car was the very 1st one that they were going to perform this on. David was able to save me an EV loaner while my car was in the shop. Even better since I had mentioned that I was going to be out of town for work during the week- when my car was completed 2 days before my return, he made arrangements to have my car delivered home and pick up loaner. That was a time saver! and props to the porter who drove the car- he came back at my request to repark the car since I wasn't available.

Great service and communication. - Mariabanks77@gmail.com

Great service and communication. Clayton did a great job. Will definitely use again. Very convenient.

The technician arrived. - Busterk

The technician arrived.on time and reviewed with me the details of the planned work. Bert changed my rear brakes out flushed the brake fluid quickly and efficiently. He was careful and easy to talk with. Excellent job.

I appreciate the immediate support from Service Center - ms_mmd2

I appreciate the immediate support from Service Center Manager, my Service Advisor, Jeff Crawford, Tech Foreman, Henry & Jimmy, Svc Tech & others who I may not have names. This team of people provide with me the highest level of CUSTOMER SERVICE anytime I bring my Audi in for service issues. I couldn't ask for a higher or better level of support and attention that I'm routinely provided when I come. Please acknowledge these special individuals and know that this BH Service Center truly provides me with excellent attention to my auto needs. Best Regards, Ms. M. Davis, Inglewood

The BEST Service EVER!! - frogierth

I am so grateful for the service I received from Leon H in the Service Center. My 2015 A3 needed it's 35K Mile Service Maintenance and he had everything handled from the first phone call I made to make the appointment, to the time I pick up my car when it was finished. He was so detail oriented, it blew me away! He pretty much had the paperwork done before I even got there. All my questions were answered before I could even ask them. So my job was done before I there. He was an absolute pleasure to deal with and you're very lucky to have him as an employee! Thank you Leon for your service! and Thank you Elk Grove Audi, because you all ROCK!..You all were so very nice! Consumers are always ready to complain but yet seldom do they praise!

I feel very confident and comfortable shopping at Audi - Vahagn

I feel very confident and comfortable shopping at Audi Pasadena, but still have to touch and discuss many items, buying lease returned car to make sure all the scheduled maintenances were performed. What is regarding the Service Department, I will rate it as Tremendously well performing, and would rate 10 out of 10. Thanks you guys!

My Aston Martin battery died on a Friday night and the - sailon30

My Aston Martin battery died on a Friday night and the service advisor Ian Labrecque was on the phone trying to find a tow company who could take the car to the dealer for repair. he was with us on the phone until 10pm . I have not experienced such great service from any other dealer. He even explained to the tow truck driver how to charge the battery and its location. Simply amazing service. I consider myself very lucky to have this dealership in our valley.

Ceramic coating on new vehicle was efficient and - rnk.imgd

Ceramic coating on new vehicle was efficient and effective. Car rental or loaner went well too

Great customer service reps and attention to detail! - ScottAlvarez

Great customer service reps and attention to detail! Try to accommodate customer needs as much as possible.

Excellent service. - Tom.bardos

Excellent service. The service team and technicians are well trained. Kudos to both Bill Profeta and Bobby my technician provided a detail of the service and video.

Great service. - Probowler715

Great service. My service advisor is very professional and courteous. She a great asset to the Audi Family. Many thanks

Service by Mor Azizi’s was exceptional. - hatton918

Service by Mor Azizi’s was exceptional. I bought some tires and trust him . I could have bought tires at a less expensive price elsewhere. He went above and beyond helpong me with connectivity problems

Great people and service We have used Toyota in the - rbsemail

Great people and service We have used Toyota in the past And have always had a great experienchighly racomended

Jake Haselmann is very excellent in the service - Teri

Jake Haselmann is very excellent in the service department. He follows up with texts to let me know the progress on my vehicle. I also get a video at the end from the service tech going over all the work that was completed on the car. Thank you North OC Audi. Excellent job!!!

Always professional and courteous. - ryantrevino

Always professional and courteous. Communication is articulate and straight to the point. Thank you for your help.

Ruben Granados always goes above and beyond when it comes - Giovanni

Ruben Granados always goes above and beyond when it comes to customer service. Audi calabas is one best customer service to keep your car running like new. And the most important they are honest to the customer.

Alexis is my service advisor and is such a pleasure to - JENNIFER15497

Alexis is my service advisor and is such a pleasure to work with! She arranged transportation so I wouldn’t have to wait at the dealership - incredibly sweet! She informs me what deals are going on at the service center and always has a wonderful attitude when I see her. Love Alexis!